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  • PEAK Matrix®
    Dec. 20, 2024

    The Secure Access Service Edge (SASE) services market in the EMEA region is significantly growing, transforming enterprises' networking and security landscape. The shift toward cloud-centric operations, global hybrid workforce expansion, and the increasing adoption of zero-trust…
  • Tech Provider Spotlight
    July 25, 2025

    Agentic AI is rapidly emerging as a game-changer for HR functions and talent management. As enterprises face complex, fast-changing workforce needs, conventional HR automation solutions have revealed significant limitations in decision-making, creativity, and end-to-end process execution.…
  • Thematic Report
    March 19, 2024

    The dynamic IT-BP services industry presents both opportunities and challenges for service providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused…
  • State of the Market
    Dec. 26, 2023

    Property and Casualty (P&C) insurers have prioritized risk management, cost control, flexibility, and responsiveness. Many insurers are turning to outsourcing to optimize cost and address transformational needs in the face of challenges such as inflation, supply…
  • Provider Compendium
    June 25, 2024

    The significance of application transformation has increased for enterprises due to customers’ evolving needs and businesses striving to achieve greater efficiency. Enterprises are embracing transformation efforts to leverage emerging technologies and migrate from legacy systems. Amid…
  • Mega Forces
    July 24, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…
  • PEAK Matrix®
    Nov. 07, 2024

    Life sciences companies must engage customers effectively to drive business success through differentiated experiences. Hybrid commercial models require seamless, personalized interactions across channels to serve healthcare providers and patients. Advanced Customer Engagement Platforms (CEPs) go beyond…
  • Thematic Report
    July 18, 2025

    The front office in wealth management enterprises is transforming fundamentally as firms respond to rising investor expectations, increasing regulatory complexity, and the growing demand for scalable personalization. As traditional Customer Relationship Management (CRM) and advisory models…
  • PEAK Matrix®
    Aug. 23, 2021

    Following the COVID-19 pandemic, businesses are increasingly expecting procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to the function’s more traditional cost-saving responsibilities. Procurement Outsourcing (PO)…
  • Webinar Deck
    June 08, 2021

    On June 8, Everest Group hosted a webinar titled, "Is Your Outsourcing Portfolio Ready for 2021?" Seventy-six percent of recently surveyed organizations expressed that they plan to change their service provider portfolios in 2021. This push…
  • Thematic Report
    Feb. 01, 2024

    Our Customer Experience Management (CXM) key issues research is based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. Enterprises, amid growing concerns about challenging macroeconomic conditions and geopolitical…
  • Thematic Report
    Sep. 04, 2025

    The global specialty insurance market is entering a phase of sustained structural growth, driven by rising risk complexity, climate volatility, and the need for tailored coverage solutions. As of 2025, the market is valued at US$273…
  • Thematic Report
    Jan. 25, 2024

    Our global services market Key Issues research is based on annual surveys that capture the market’s pulse on key aspects of the global sourcing industry. Against the backdrop of growing concerns about challenging macroeconomic conditions and…
  • State of the Market
    April 22, 2024

    In the early 2010s, Oracle embraced the cloud wave with Oracle Cloud Applications (OCA), now known as Oracle Fusion Cloud Applications. This suite revolutionized the enterprise software market by offering a comprehensive set of cloud-based applications…
  • State of the Market
    Jan. 12, 2024

    In recent years, the Multi-country Payroll (MCP) solutions market has expanded steadily. The payroll function is transforming from a transactional to a strategic role, moving beyond traditional expectations of cost optimization to enhance employee experience. As…
  • Provider Compendium
    Oct. 31, 2025

    The Digital Adoption Platforms (DAP) Provider Compendium 2025 is a comprehensive resource that objectively analyzes 15 leading DAP technology providers, offering detailed insights into their offerings and capabilities. The compendium combines information extracted from direct interactions…
  • Provider Compendium
    May 17, 2024

    The Trust and Safety (T&S) industry has changed significantly, driven by the increasing volumes and diversity of content formats, the dynamic regulatory landscape online, and the need for nuanced regional content moderation services. As a result,…
  • Viewpoint
    March 26, 2021

    Global/local expansion and the need to address talent shortage are the primary organizational drivers for outsourcing HR administration services. Organizations wanting to expand their presence into new markets for competitive advantage or those looking to gain…
  • PEAK Matrix®
    March 28, 2024

    The Trust and Safety (T&S) industry has undergone significant changes, driven by the increasing volumes and diversity of content formats, the dynamic regulatory landscape online, and the need for nuanced regional content moderation services. Further, the…
  • Mega Forces
    Nov. 03, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…

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