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Akanksha Sohil

State of the Market
June 28, 2022

Abhimanyu Awasthi

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance State of the Market Report 2022: Emerging and Evolving Sourcing Strategies in the Post – COVID Era

Property and Casualty (P&C) insurers prioritized and accelerated their long-term process developments over the course of COVID-19, with providers bridging potential process gaps and bringing functional changes amid global uncertainty. In the next normal, driving process…
Provider Compendium
May 26, 2022

Somya Bhadola

Practice Director

Moulee Datta

Senior Analyst

Akanksha Sohil

Senior Analyst

Dinesh Singh Udawat

Practice Director

Yash Chaudhury

Analyst

Property and Casualty (P&C) Insurance BPS – Service Provider Compendium 2022

The Property and Casualty (P&C) Insurance BPS market experienced one of its highest growth rates in 2021, as the industry recovered from COVID-19 and volumes reached pre-pandemic levels. Factors such as increased cost pressures for insurance…
PEAK Matrix®
April 08, 2022

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Moulee Datta

Senior Analyst

Dinesh Singh Udawat

Practice Director

Yash Chaudhury

Analyst

Property and Casualty (P&C) Insurance BPS – Service Provider Landscape with Services PEAK Matrix® Assessment 2022

With the Property & Casualty (P&C) insurance industry emerging from the global pandemic and volumes reaching pre-COVID-19 levels, the P&C insurance Business Process Service (BPS) market achieved one of its highest growth rates in 2021. Factors…
Provider Compendium
Dec. 21, 2021

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Moulee Datta

Senior Analyst

Yash Chaudhury

Analyst

Life and Pensions (L&P) Insurance BPS / TPA Service Provider Compendium 2022

COVID-19 adversely impacted the Life and Pensions (L&P) insurance industry’s operations and business. Considering that it is a heavily regulated industry, transitioning operations to a virtual environment seemed to be a tall order. Insurers’ continued reliance…
PEAK Matrix®
Dec. 08, 2021

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Moulee Datta

Senior Analyst

Yash Chaudhury

Analyst

Life and Pensions (L&P) Insurance BPS/TPA – Service Provider Landscape with PEAK Matrix® Assessment 2022

The pandemic adversely impacted the operations and business of the Life and Pensions (L&P) insurance industry. Considering that it is a heavily regulated industry, transitioning operations to a virtual environment seemed to be a tall order.…
Viewpoint
July 07, 2021

Manu Aggarwal

Partner

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Deconstructing Digital Transformation Strategies in Insurance

The insurance industry is embracing transformation to keep pace with the ongoing digital disruption across global markets and economies. A combination of factors – including changing consumer demography, new demand patterns, new market entrants, profitability concerns,…
Provider Compendium
June 28, 2021

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance BPS – Service Provider Compendium 2021

Looming uncertainties accompanying the global pandemic, compounded by fewer claims generated across select LOBs, meant that the Property and Casualty (P&C) insurance BPS market was unable to maintain its double-digit growth streak in 2020. Meanwhile, below-optimal…
PEAK Matrix®
June 03, 2021

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance BPS – Service Provider Landscape with Services PEAK Matrix® Assessment 2021

With uncertainties accompanying the COVID-19 pandemic, along with fewer claims generated across select LOBs, the Property and Casualty (P&C) insurance BPS market was unable to maintain its double-digit growth streak in 2020. Below-optimal digital adoption in…
Viewpoint
Feb. 19, 2021

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

AI-powered Insurance Solutions: Content Extraction

Insurers deal with a large number of documents in varied formats in their day-to-day operations. The traditional content extraction process has numerous manual touchpoints that make the workstream inefficient owing to frequent human error and associated…
Provider Compendium
Dec. 17, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance Third-Party Administrator (TPA) Services Compendium 2021

Property & Casualty (P&C) Insurance Third-party Administrator Services Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 11 P&C insurance TPA service providers. It offers a detailed profile of each TPA service provider – with a…
Provider Compendium
Nov. 20, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021

Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 13 L&P insurance BP service providers. It offers a detailed profile of each provider – with a comprehensive…
PEAK Matrix®
Sep. 29, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with PEAK Matrix® Assessment 2020

The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environment, magnified when the outbreak of COVID-19 necessitated new operating models. Insurers looked at their service partners to ensure touchless and flexible operations.…
Viewpoint
Sep. 25, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Implementing a Digitally Integrated Operations Model

Digital transformation continues to be a key agenda for enterprises across industries, as they work to gain superior efficiencies and provide a differentiated customer experience. However, at times, these efforts remain siloed, largely restricted to specific…
Provider Compendium
Sep. 18, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along…
PEAK Matrix®
June 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020

In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer…
Provider Compendium
May 21, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance BPO – Service Provider Compendium 2020

The P&C Insurance BPO – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 10 P&C insurance BPO service providers. The report enables current and potential buyers of P&C insurance services to assess providers on…
PEAK Matrix®
March 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

The Property and Casualty (P&C) insurance market has shown strong growth over the past year despite dynamic changes in the global economy. The market is shaped by factors such as evolving risks, changing compliance and audit…
State of the Market
Jan. 24, 2020

Akanksha Sohil

Senior Analyst

Somya Bhadola

Practice Director

Life and Pensions (L&P) Insurance BPO Annual Report 2020: Escape Legacy and Embrace Digital through BPaaS

With CXOs acknowledging the need to move away from traditionally siloed, inefficient, complex, and non-customer-centric business models, the Life and Pensions (L&P) insurance industry is undoubtedly on a progressive journey. L&P insurers are increasing their budgets…
Provider Compendium
Dec. 17, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Life and Pensions (L&P) Insurance BPO – Service Provider Compendium 2019

This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. Each five-page service provider profile presents a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, and…
PEAK Matrix®
Sep. 30, 2019

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

While the L&P insurance industry has traditionally been a laggard in terms of adapting to new market shifts, insurers are now realizing the growing importance of creating a satisfactory customer experience for competitive relevance. This realization,…

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