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  • PEAK Matrix®
    Jan. 09, 2025

    As businesses navigate a rapidly evolving technology landscape, sustainable IT has become a key focus for organizations to minimize their environmental impact. IT infrastructure is a significant emission source, making sustainable practices essential. Advanced technologies, such…
  • Mega Forces
    May 14, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…
  • PEAK Matrix®
    June 27, 2024

    The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions. There is…
  • State of the Market
    Dec. 07, 2023

    Amid global disruptions and challenging economic conditions, organizations are prioritizing cost savings, driving the CXM outsourcing industry to play a pivotal role. Service providers are addressing economic downturns across industries and regions by focusing on cost…
  • Thematic Report
    Dec. 27, 2023

    The marketing operating model has undergone significant disruption, compelling chief marketing officers to adapt to shifting consumer behavior, digital evolution, and technology trends, all within tight budgetary constraints. This pressure has led them to reassess their…
  • Viewpoint
    Feb. 29, 2024

    The impact of generative AI on the Trust and Safety (T&S) Business Process Services (BPS) space has been significant and transformative. While generative AI can enhance efficiencies in T&S teams for content moderation, the sheer volume…
  • Provider Compendium
    Oct. 23, 2024

    IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Conversational AI is leading this transformation, translating AI capabilities into measurable business benefits such…
  • Provider Compendium
    Feb. 11, 2026

    Enterprises across the payments value chain are accelerating modernization to meet real-time settlement demands, expand cross-border reach, and operate in increasingly data-rich ecosystems. ISO 20022 migration, rising regulatory scrutiny, and the need for resilient, interoperable architectures…
  • Thematic Report
    June 20, 2024

    SAP’s mid-market services market has made a significant impact, contributing over US$10 billion and growing at a double-digit rate year-over-year. The launch of SAP BTP, RISE with SAP, and GROW with SAP has fueled this momentum,…
  • PEAK Matrix®
    Sep. 06, 2024

    Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while…
  • Viewpoint
    April 12, 2024

    A talent revolution is underway, driven by shortages in skilled talent, rapidly evolving skills, increased automation, and AI integration. Employees and candidates demand personalized approaches, challenging traditional talent acquisition and management methods. Organizations that fail to…
  • Thematic Report
    March 05, 2024

    While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments. In this webinar, our analysts examined the past performance and future prospects of the engineering services sector.…
  • PEAK Matrix®
    April 04, 2024

    In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. By aggregating people data and generating meaningful insights, these…
  • Provider Compendium
    Feb. 09, 2026

    The banking industry is entering a new phase of technology transformation, marked by focused execution, legacy systems modernization, and heightened regulatory expectations. As banks move beyond early digital initiatives, they are prioritizing operational resilience, simplification, and…
  • Viewpoint
    March 15, 2024

    Healthcare payers have long prioritized member experience, investing significantly to improve customer satisfaction. However, their approach has often been incremental, rather than transformative, leading to a notable gap between customer expectations and the actual experience provided.…
  • Thematic Report
    Dec. 14, 2023

    Market Vista Q4 2023 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments (including the latest developments in next-generation technologies such as digital services), Global Business Services (GBS) market dynamics, and emerging…
  • Thematic Report
    May 30, 2024

    Sustainability has emerged as a critical imperative across industries amid growing concerns about climate change, resource depletion, and social inequalities. As enterprises near their commitment deadlines, they are looking to partner with leading sustainability enablement service…
  • Technology Awareness Deep Dive
    Sep. 24, 2025

    This report examines the evolution of polyfunctional manufacturing robots with embedded intelligence transforming factories from rigid automation to adaptive, multitasking systems. It focuses on the software and intelligence layers, including autonomous workflows, predictive motion, semantic reasoning,…
  • Viewpoint
    April 24, 2024

    Organizations increasingly leverage modern talent management strategies to optimize every stage of the employee life cycle. One leading technology in this realm is the skills intelligence platform, which harnesses skills framework and skill-based analytics and insights…
  • Provider Compendium
    June 18, 2021

    Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2021 captures accurate, comprehensive, and fact-based snapshots of 24 RPO service providers. It offers a detailed profile of each RPO service provider, with a comprehensive picture of…

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