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  • Thematic Report
    Dec. 20, 2023

    Our Life Sciences Global Sourcing Adoption Trends report presents fact-based data and analysis on key trends and developments in global outsourcing for the life sciences industry. The report examines key developments in offshore locations leveraged for…
  • Viewpoint
    Jan. 08, 2026

    The North American retirement and pensions ecosystem is at a turning point. Recordkeepers and Third-party Administrators (TPAs) are struggling with aging technology platforms, expanding regulatory mandates, and growing expectations for seamless digital experiences. While both segments…
  • PEAK Matrix®
    June 24, 2025

    Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Heightened expectations for automation, predictive analytics, and experience-centric service delivery are expanding the addressable market for focused ITSM specialists.…
  • PEAK Matrix®
    Sep. 30, 2025

    Conversational AI is transforming enterprise-customer interactions, evolving beyond legacy scripted chatbots and IVR systems to deliver intelligent, contextually aware experiences. With rising enterprise investments in voice AI, organizations are enabling natural, human-like conversations that reflect tone,…
  • Thematic Report
    May 02, 2024

    This Virtual Roundtable Discussion Summary is available for everyone. If you require more information or have questions, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions…
  • Provider Compendium
    Oct. 17, 2025

    Cloud adoption remains a central transformational pillar for mid-market enterprises, which have shown notable resilience amid economic uncertainty. Unlike their larger counterparts, these firms are focused on rapid value realization, agility, scalability, and more personalized engagement…
  • Discovery
    Aug. 05, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • PEAK Matrix®
    Sep. 22, 2025

    The Digital Adoption Platforms (DAP) market continues to evolve rapidly as enterprises accelerate digital transformation and seek to maximize RoI from their technology investments. AI’s influx is expanding DAPs’ role from driving application adoption to enabling…
  • Thematic Report
    July 31, 2025

    The middle office in wealth management is increasingly becoming a strategic focus area as firms modernize their portfolio oversight, product innovation, risk controls, and research processes. While front office transformation has taken precedence in recent years,…
  • Thematic Report
    Feb. 06, 2024

    Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. As businesses strive to stay competitive and adapt to changing market dynamics, they are increasingly exploring its power to deliver personalized customer experiences.…
  • Thematic Report
    April 13, 2026

    As talent competition intensifies and the demand for high-impact, future-ready skills continues to outpace supply, becoming an employer of choice is increasingly critical. Organizations that offer differentiated and credible employee experiences, anchored in growth opportunities, meaningful…
  • NEW
    Voice of the Customer
    May 22, 2026

    Enterprises are redefining their Master Data Management (MDM) strategies as data reliability, governance, and AI readiness become central to enterprise transformation. As organizations modernize their data architecture and scale AI, generative AI, analytics, and automation initiatives,…
  • Thematic Report
    July 15, 2024

    In this report, we examine the vital role of Applicant Tracking Systems (ATSs) within the contingent staffing industry. From being centralized systems of record to evolving into indispensable technology platforms, ATSs have undergone a remarkable transformation.…
  • Provider Compendium
    April 02, 2026

    The mid-market digital workplace services segment is witnessing accelerated modernization, as organizations recalibrate their strategies to balance technology-led innovation with cost efficiency and rapid value realization. While mirroring large enterprise trends, mid-market buyers show a stronger…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • Location Spotlight
    Dec. 13, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Provider Snapshot
    Nov. 08, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Webinar Deck
    Oct. 22, 2024

    ER&D enterprises are undergoing a significant shift in customer preferences due to growing environmental awareness, social opportunities, and government regulations, which is dramatically reshaping engineering priorities. Watch this webinar to hear our experts discuss the latest…
  • Provider Compendium
    July 24, 2025

    Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Increased expectations for automation, predictive analytics, and experience-centric service delivery are expanding the market for specialized ITSM specialists. These…
  • PriceBook
    Dec. 07, 2023

    The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing and Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business…

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