All Reports Events Blogs Videos
Showing 4,885 results
  • PriceBook
    Dec. 07, 2023

    The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing and Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business…
  • Thematic Report
    Nov. 15, 2023

    The Consumer Packaged Goods (CPG) and retail industry is highly competitive and rapidly changing. Organizations face challenges from evolving consumer preferences, dynamic supply chains, and cost pressures. Global Business Services (GBS) is becoming essential for these…
  • Mega Forces
    April 21, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…
  • Thematic Report
    Nov. 21, 2025

    Global organizations are increasingly seeking ways to optimize multilingual service delivery to better connect with diverse customer bases. While English remains the dominant business language, the ability to engage customers in their native languages has become…
  • Mega Forces
    April 16, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…
  • Provider Snapshot
    Sep. 30, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Provider Compendium
    Feb. 09, 2026

    Cloud security has evolved from a compliance-led function into a strategic business enabler that supports enterprise modernization, resilience, and innovation. As organizations scale cloud programs to support digital agility, AI adoption, and hybrid work models, they…
  • State of the Market
    Dec. 07, 2023

    The growing interest in sustainable and responsible business practices has propelled the widespread adoption of impact sourcing among enterprises and providers. Over time, the advantages of impact sourcing, such as accessing previously untapped talent pools, improving…
  • Provider Compendium
    Nov. 06, 2025

    Clinical Data Management (CDM) operations have become a strategic priority for life sciences enterprises as they face growing trial complexities, expanding data volumes, and the integration of decentralized and real-world data sources. These dynamics are reshaping…
  • Mega Forces
    Aug. 29, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…
  • Viewpoint
    Dec. 19, 2024

    The third-party technology landscape, comprising established legacy companies and emerging start-ups, is rapidly evolving. The growing adoption and emergence of new solutions and increasing collaboration and co-innovation among stakeholders fuel this landscape’s evolution. Third-party Trust and…
  • April 09, 2025

    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of…
  • Thematic Report
    Nov. 15, 2023

    In the fast-paced and competitive Consumer Packaged Goods (CPG) and retail industry, organizations face numerous challenges stemming from evolving consumer preferences, dynamic supply chains, and the constant need to optimize costs. Global Business Services (GBS) is…
  • State of the Market
    Dec. 21, 2023

    Today, enterprises worldwide consider global hiring as a business advantage and opportunity, enabling them to gain insights into new markets and access a diverse talent pool. However, navigating global expansion can be a complex and time-consuming…
  • Provider Compendium
    May 27, 2024

    SAP’s mid-market services market contributed over US$10 billion, posting double-digit YoY growth. Since the launch of SAP BTP, RISE with SAP, and GROW with SAP programs, momentum is growing for Small and Mid-sized Businesses (SMBs) to…
  • Thematic Report
    Oct. 16, 2024

    Current macroeconomic uncertainty and intense competition are compelling enterprises to become more agile to stay ahead of the curve. Most organizations are pursuing transformation initiatives to build efficient and scalable IT ecosystems. To support these efforts,…
  • Thematic Report
    Dec. 08, 2023

    Introduction Digital Customer Experience Management (CXM) leverages a multi-layered ecosystem of technologies and concepts to provide unparalleled CX. The integration of gen AI and Large Language Models (LLMs) into this dynamic ecosystem enables enterprises to unlock…
  • PEAK Matrix®
    March 28, 2025

    The Trust and Safety (T&S) industry experienced significant shifts last year. These shifts were due to a sharp rise in egregious content volumes, particularly during elections, new regulations requiring nuanced compliance strategies, and increased enterprise generative…
  • Viewpoint
    Jan. 15, 2025

    Unified Customer Experience (CX) is a transformative approach that addresses the challenge of fragmented and disjointed customer interactions common in traditional systems. By integrating all touchpoints – websites, mobile apps, social media, and call centers –…
  • Thematic Report
    Aug. 11, 2025

    The back office in wealth management is rapidly transforming as firms look to optimize post-trade, accounting, servicing, and billing functions. Once seen as a cost center, the back office is now central to operational resilience, audit…

Items per page