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  • PEAK Matrix®
    Sep. 16, 2025

    Procurement Outsourcing (PO) providers are supporting enterprises in modernizing operations, accelerating digital enablement, and navigating macroeconomic uncertainty. They are expanding upstream capabilities, particularly in sourcing and category management, to address end-to-end procurement requirements. Providers are also…
  • PEAK Matrix®
    Sep. 03, 2025

    In 2024, Finance and Accounting Outsourcing (FAO) providers continued to pursue quick wins and digital enablement, while enhancing their capabilities by investing in AI-driven solutions, expanding delivery footprints, GCC services, and tailored offerings for private equity…
  • PEAK Matrix®
    June 09, 2025

    The global Recruitment Process Outsourcing (RPO) market in 2024 remained subdued amid ongoing macroeconomic uncertainty, creating a difficult operating environment for both enterprises and providers. RPO providers faced another year of muted demand for their services…
  • PEAK Matrix®
    Sep. 15, 2025

    Advances in new-age technology have expanded the ambit of MPHRO service providers to broaden their service delivery capabilities. With AI-enabled personalization and data-backed insights, providers are able to cater to the emerging buyer needs around enhancing…
  • PEAK Matrix®
    Sep. 30, 2024

    Procurement Outsourcing (PO) providers support procurement organizations' transformation initiatives by helping streamline processes, drive digital adoption, and incorporate best practices. Providers are aligning their offerings to meet enterprise requirements to provide a comprehensive digital ecosystem comprising…
  • PEAK Matrix®
    Sep. 06, 2024

    The global multi-process Finance and Accounting Outsourcing (FAO) market experienced relatively slower growth in 2023 due to recessionary headwinds in early part of the year and consequential delays in enterprise decision-making, especially on large-scale deals. However,…
  • PEAK Matrix®
    Aug. 25, 2025

    Amid persistent talent shortages and macroeconomic uncertainty, Recruitment Process Outsourcing (RPO) continues to evolve as enterprises demand greater adaptability, technology integration, and regional specialization from their service providers. This report analyzes the global RPO landscape across…
  • PEAK Matrix®
    Sep. 30, 2024

    Enterprises grappled with challenges such as dealing with a multi-generational workforce, lack of skilled talent, and complex economic and geopolitical environments, making the year 2023 challenging for HR. Navigating these challenges requires scalability and agility. With…
  • PEAK Matrix®
    May 28, 2024

    In 2023, enterprises faced significant business and talent uncertainties, prompting them to rely on Recruitment Process Outsourcing (RPO) providers to manage their talent needs. Despite a slowdown in hiring in key markets and geographies, RPO providers…
  • PEAK Matrix®
    Aug. 01, 2024

    As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing. Amid volatile market conditions in 2023, enterprises looked for flexibility, adaptability, and scalability from their…
  • PEAK Matrix®
    Oct. 04, 2023

    The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years. Surging inflation, recessionary…
  • PEAK Matrix®
    Sep. 29, 2023

    Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing…
  • PEAK Matrix®
    Aug. 04, 2023

    In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency. Ongoing talent shortage, surging inflation, a recessionary environment, and geopolitical instability, coupled with…
  • PEAK Matrix®
    May 31, 2023

    In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. Providers worldwide recognized the ongoing…
  • PEAK Matrix®
    Sep. 30, 2022

    The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. Surging inflation, a recessionary environment, and geopolitical instability, coupled with pandemic-induced volatility, are driving…
  • PEAK Matrix®
    Sep. 01, 2022

    Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies,…
  • PEAK Matrix®
    April 29, 2022

    After experiencing a severe contraction in 2020, providers saw a sharp jump in Recruitment Process Outsourcing (RPO) demand in 2021 in the wake of the Great Resignation. As enterprises struggled to hire talent, providers stepped in…
  • PEAK Matrix®
    March 31, 2022

    The global Multi-process Human Resources Outsourcing (MPHRO) market recovered from the pandemic-induced disruption and experienced a growth resurge in 2021. It is likely to continue to grow due to enterprises’ increased digital transformation initiatives, the need…
  • PEAK Matrix®
    Nov. 04, 2025

    Outsourced sales services are entering a new phase as AI and elevated buyer expectations reshape how pipelines are built and revenue is sustained. Providers are moving from fragmented toolsets to connected systems that integrate forecasting, lead…
  • PEAK Matrix®
    Aug. 08, 2025

    Global disruptions and fast-paced innovations continue to impact and reshape enterprise supply chains. In this evolving landscape, Supply Chain Management (SCM) BPS providers are central in establishing resilience and driving transformation in enterprises. These providers streamline…

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