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Showing 29 results
  • State of the Market
    Dec. 16, 2024

    The lending industry is significantly transforming after two years of elevated interest rates across mortgage, commercial, and retail products. Recent rate cuts, coupled with easing inflation, have provided relief to borrowers, paving the way for renewed…
  • Provider Compendium
    March 12, 2025

    The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and…
  • PEAK Matrix®
    Sep. 05, 2024

    The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and…
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • Thematic Report
    June 06, 2025

    The convergence of AI, cloud, embedded finance, and evolving regulatory demands is significantly transforming the lending landscape. As traditional lending approaches face mounting pressure from digital-first players and rising borrower expectations, financial institutions are reimagining their…
  • Thematic Report
    Sep. 12, 2025

    In today’s dynamic talent landscape, organizations must continuously track both in-demand and emerging roles and skills to enable strategic workforce planning. Rising demand often signals heightened competition or increased attrition risk, making it critical to analyze…
  • Provider Compendium
    Jan. 05, 2024

    Today, providers are differentiating themselves by offering as-a-service models and emphasizing digital transformation solutions through the strategic use of analytics, automation, and AI, coupled with industry expertise and an advisory-led approach. Additionally, providers are leveraging the…
  • April 09, 2025

    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of…
  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • Thematic Report
    June 21, 2023

    The mortgage industry is facing challenges due to rising interest rates, inflation, and declining origination volumes. This report provides insights into how mortgage enterprises can navigate through the downcycle and sustain their businesses by managing their…
  • Provider Compendium
    April 21, 2022

    Mortgage Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 23 providers, including their scale of operations, technology solutions, risk management and regulatory reporting, delivery locations, and Everest Group’s PEAK Matrix® provider assessment.…
  • PEAK Matrix®
    Feb. 07, 2022

    As lenders seek solutions to improve their capabilities, adapt to consumer expectations, and gain market share, the mortgage operations landscape is becoming more competitive and dynamic. Following the pandemic, the sector experienced low interest rates and…
  • Thematic Report
    Nov. 09, 2021

    The UK and Ireland (UKI) economic landscape has been disrupted by the double headwinds of Brexit and the COVID-19 pandemic in the last 12-18 months. This has had a bearing on the strategic outlook and operating…
  • State of the Market
    Nov. 02, 2021

    The mortgage operations landscape is becoming increasingly competitive as enterprises continue to look for solutions to improve their capabilities, expand their footprint, and gain market share. Some of the factors shaping the mortgage industry landscape include…
  • Viewpoint
    Sep. 14, 2021

    Organizations globally have had to overcome unprecedented challenges to sustain business activity in the last 18 months. Before 2020, rapid technological advances, changing workforce demographics, and evolving customer expectations were already shaping work and the modern…
  • Thematic Report
    March 26, 2021

    The financial services industry experienced significant disruption during the last decade. The number, diversity, and scale of new organizations in the market have also grown significantly in recent years. As non-banks scale, they face the challenge…
  • Thematic Report
    Feb. 03, 2021

    Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the…
  • Thematic Report
    Dec. 01, 2020

    The COVID-19 crisis has led to a marked shift in how work is carried out. As the coronavirus pandemic spread globally in early 2020 and governments ordered nationwide shutdowns, companies swiftly began to move their employees…
  • Viewpoint
    Jan. 21, 2021

    The traditional mortgage lending process has been long due for transformation. Even with breakthroughs in customer service, customer experience continues to present a challenge. It is, in fact, one of the main differentiators for lenders. Several…

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