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  • Viewpoint
    July 17, 2025

    This report explores the seismic shift unfolding in the consulting landscape as generative AI advances from experimental novelty to core service enabler. In the face of rising client expectations for faster insights, hyper-personalized recommendations, and outcome-based…
  • PriceBook
    Dec. 05, 2023

    The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing and Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business…
  • Viewpoint
    Nov. 03, 2023

    The volatile business environment in the post-pandemic landscape has affected organizational abilities for talent acquisition planning and decision-making processes. A fluctuating talent market has increased layoffs in some organizations, while many others struggle to find workers…
  • PEAK Matrix®
    March 21, 2024

    As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Enterprises are actively embracing transformation efforts to fully leverage emerging technologies and transition from outdated legacy…
  • PEAK Matrix®
    April 29, 2024

    The rising adoption of AI and ML has revolutionized how enterprises use data, elevating its importance to unprecedented levels. Today, data is integrated into every facet of operations to facilitate decision-making and drive innovation, resulting in…
  • PEAK Matrix®
    June 28, 2024

    The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. As enterprises grow, they leverage industry cloud to future-proof technology infrastructure and enhance…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • Provider Snapshot
    Dec. 26, 2023

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Discovery
    July 02, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Provider Compendium
    March 28, 2024

    AI is transforming the corporate landscape, offering unprecedented opportunities for innovation and growth. With the rise of generative AI, enterprises are compelled to enhance their AI strategy investments to achieve business objectives and enhance client satisfaction.…
  • PEAK Matrix®
    Feb. 28, 2025

    Cloud computing, IoT devices, and IT-OT convergence have significantly expanded enterprises' attack surfaces, making them more vulnerable to advanced cyber threats. Organizations struggle with managing complex security environments, bridging talent shortages, and balancing budget constraints while…
  • Discovery
    Feb. 28, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Provider Compendium
    July 15, 2025

    Custom Application Development (CAD) continues to be a strategic priority for enterprises seeking digital agility, scalability, and competitive differentiation. Despite challenges such as geopolitical instability, economic uncertainty, and talent shortages, demand for customized solutions remains strong.…
  • State of the Market
    Jan. 17, 2024

    The Managed Detection and Response (MDR) services report thoroughly examines the MDR services market, providing valuable insights into its size, growth rate, and demand drivers. The report assesses the demand for MDR services across major geographical…
  • PEAK Matrix®
    March 15, 2024

    Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. As CMOs reassess their strategies, marketing service providers are also evolving, shifting from…
  • Provider Snapshot
    Dec. 18, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Thematic Report
    March 11, 2024

    The increasing threat of cyberattacks has fueled a growing demand for robust Identity and Access Management (IAM) solutions. Noteworthy trends include the widespread adoption of Zero Trust Security principles, integration of AI/ML for enhanced threat detection,…
  • Viewpoint
    May 03, 2024

    In the ever-evolving landscape of talent acquisition, organizations increasingly rely on innovative solutions to streamline their recruitment processes and identify the best-fit candidates. Leading this technology revolution are skills intelligence platforms – sophisticated software systems that…
  • Thematic Report
    Aug. 27, 2024

    In the dynamic customer experience (CX) landscape, competition to achieve an effective tech stack is driving innovation. By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for…
  • Webinar Deck
    Nov. 07, 2023

    The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS…

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