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  • Thematic Report
    Feb. 29, 2024

    The application services landscape is transforming, driven by the emergence of AI-powered and data-driven solutions. This shift signifies a notable change within the industry, driven by evolving market trends and an increasing demand for innovative, industry-specific…
  • PEAK Matrix®
    Oct. 03, 2025

    Cybersecurity has become a board-level priority for mid-market enterprises as they accelerate digital adoption. Organizations in the US$1-5 billion revenue range are increasingly moving workloads to cloud and SaaS platforms, deploying IoT devices, and enabling hybrid…
  • Provider Compendium
    Dec. 20, 2023

    During the recession, enterprises increasingly turn to Property and Casualty (P&C) insurance Business Process Services (BPS) providers to address rising operational expenses resulting from increased inflation. This cost surge is attributed to heightened claims expenses and…
  • Provider Snapshot
    Sep. 23, 2024

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining…
  • Provider Compendium
    Aug. 12, 2024

    The financial services industry is transforming across open banking, capital markets, and Private Equity (PE) sectors due to technology advances, regulatory changes, and evolving market demands. This compendium series examines how these sectors adapt to digital…
  • Thematic Report
    Feb. 06, 2024

    Despite facing global economic challenges, political changes, trade wars, and increased RoI scrutiny, enterprises maintain a positive outlook toward 2024, intensifying their focus on creating value and enhancing employee experience. Providers play a vital role in…
  • Viewpoint
    June 20, 2024

    The Customer Experience Management (CXM) industry is shifting from traditional channels to text-based apps, driven by customer demands for flexibility and instant service. Gen AI is at the forefront of this revolution, offering hyper-personalized interactions, increasingly…
  • Provider Compendium
    Feb. 08, 2024

    Over the past year, enterprises have faced significant macroeconomic and geopolitical challenges. The potential uncertainties surrounding the implementation of the Inflation Reduction Act (IRA), the escalation in federal interest rates aimed at curbing inflation, and the…
  • State of the Market
    Oct. 19, 2023

    In today's ever-evolving business landscape, the Chief Marketing Officer (CMO) faces a plethora of internal and external challenges such as complex macroeconomic conditions, shifting customer preferences, expanding digital and technology landscape, organizational dynamics, and marketing's evolving…
  • Discovery
    April 30, 2025

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • PEAK Matrix®
    Dec. 05, 2024

    With repetitive manual tasks straining limited resources and escalating labor costs, businesses are pressured to do more with less. Additionally, the growing complexity of business processes and rising customer expectations for speed and accuracy highlight the…
  • Provider Compendium
    June 30, 2025

    The rise of cloud computing, IoT devices, and IT-OT convergence has significantly expanded the attack surface, making enterprises more vulnerable to advanced cyber threats. Organizations struggle with managing complex security environments, bridging talent shortages, and balancing…
  • Location Spotlight
    Feb. 14, 2024

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Voice of the Customer
    July 29, 2025

    Enterprises face a surge in identities, human, machine, and application, across on-premises, multi-cloud, and edge environments. Against that backdrop, Identity and Access Management (IAM) technology has become the control plane for enforcing Zero-trust policies, ensuring compliance…
  • Thematic Report
    Aug. 30, 2024

    The life sciences industry is transforming significantly, driven by rapid technology advances and evolving customer expectations. In this dynamic landscape, commercial technology specialists are emerging as key players, offering innovative solutions across omnichannel engagement, intelligence, and…
  • Webinar Deck
    Dec. 12, 2023

    In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders. How do…
  • Provider Compendium
    Aug. 19, 2025

    Life sciences enterprises are reassessing how they engage with healthcare professionals and patients amid growing emphasis on hybrid commercial models and personalized experiences. This shift is prompting greater interest in next-generation Customer Engagement Platforms (CEPs) that…
  • PEAK Matrix®
    Nov. 13, 2025

    As cloud costs grow more dynamic and AI use proliferates, FinOps is evolving from cost reporting to a broader operating model that blends granular cost/usage analytics with governance and policy management, AI-powered automation, sustainability/carbon tracking, and…
  • Thematic Report
    Feb. 22, 2024

    In recent years, the Healthcare and Life Sciences (HLS) industry has faced notable cyber threats, with the frequency of such incidents continuing to rise. These threats include targeted breaches of health records, patient databases, and pharmaceutical…
  • Provider Compendium
    Dec. 07, 2023

    The year 2022 proved to be a challenging time for healthcare providers in the United States. With patient volumes still lower than pre-pandemic levels, longer average lengths of stay, talent shortages, and rising costs, almost half…

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