Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services. Several international businesses and IT services providers, as well as local small and medium-sized companies, are already serving international clients from Georgia, including Fortune 500 brands.
According to evaluations conducted by Everest Group covered in the “Locations Spotlight – Georgia” report published in 2020, in comparison with well-established sourcing destinations such as Poland and UK, Georgia offers 55-80% cost-savings for annual operating costs per FTE in contact center services and IT.
