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H. Karthik, a partner at management consulting company Everest Group and leader of its global sourcing practice, said Duterte’s comments about a separation from the United States altered risk perceptions. “No companies have publicly stated any significant changes in their […]

Contact Center Outsourcing (CCO) Market for the Healthcare Industry PEAK Matrix Visit the report page

Procurement outsourcing supplier innovation is driving growth – what, why, how? Visit the report page

Procurement outsourcing buyers’ view of their service providers Visit the report page

Procurement outsourcing by the numbers Visit the report page

As the developed markets of North America and Europe mature, human resources outsourcing (especially in multi-process human resources outsourcing and recruitment process outsourcing) is pivoting towards the faster growing marking in Asia Pacific, according to the latest Everest Group research […]

“The proposed visa and immigration legislation … will raise the cost to operate by raising the cost of the Indian firms’ landed or onshore costs,” says Peter Bendor-Samuel, CEO of offshoring advisory Everest Group. “Given the hyper-competitive pricing environment, it […]

This year, we saw outsourcing integration challenges multiply, production workloads and enterprise systems hit the cloud, and security hit the top of the agenda. So what’s ahead for 2017? Uncertainty for one thing. Industry watchers expect a number of shifts […]

Market uncertainty reduced insurance ITO new deal activity by 30 percent in 2015, but demand for digital technologies is expected to increase by 15-20 percent going forward. The number of new application outsourcing (AO) deals in the insurance sector have […]

New deal activity tops 18 percent growth as service providers from all backgrounds, diverse regions taste success in highly competitive, fragmented RPO market. The global Recruitment Process Outsourcing (RPO) market continued to remain one of the fastest growing single-process HRO […]