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Analytics, artificial intelligence and robotic process automation see strong adoption as CPOs demand digital-first procurement ecosystem. The role of chief procurement officer (CPO) has expanded beyond driving down the overall spend and operating costs to delivering greater strategic value to […]

With digital transformation all but mandatory across industries today, that innovation imperative is impacting every part of IT, including its outsourcing engagements. However, many CIOs are struggling to integrate third-party IT services deals into their long-term business strategies. Indeed, a recent Everest […]

New survey also explores how service providers feel about their future paycheck, what keeps them awake at night, and what investments actually pay off in creating client value Service providers in the outsourcing industry say enterprise CIOs, COOs and CFOs […]

Sourcing center setups at all-time high in Q2, driven by increased location activity in Nearshore Europe, Middle East The global sourcing industry experienced a lucrative Q2 2018, marking notable rises in outsourcing demand, setups of global in-house centers (GICs) and […]

As enterprises face unprecedented talent acquisition challenges, recruitment process outsourcing soars as one of the fastest growing outsourcing markets in the world, growing at 15% for the past three years The Recruitment Process Outsourcing (RPO) market is one of the […]

Here’s the big reason why most of the big IT services companies are still struggling to accelerate: Many large banks have got into a do-it-yourself mode for their IT. Where once they outsourced work, they are now choosing to do […]

Thursday, June 28, 2018 | 11:00 a.m.  – 12:30 p.m. ET Request to attend the Virtual Roundtable As digital services cause yet another inflection in the outsourcing market, the service provider landscape is undergoing significant changes. Against this backdrop, enterprises need […]

Outsourcing deals in the United States grew 11% in the first fiscal quarter of 2018, with cloud, automation, and analytics accounting for 65% of outsourcing activity. There were 115 deals in 1Q18, compared to 103 recorded in 4Q17, according to […]

When it comes ensuring a successful IT outsourcing outcome, the customer has more impact than you might think. In fact, recent research conducted by outsourcing consultancy ISG found that outsourcer and client are equally responsible for outsourcing results — regardless […]

Cloud, automation and analytics lead in digital-focused outsourcing deals, which dominate outsourcing activity with a 65 percent share. North America witnessed a significant increase in outsourcing transaction activity in Q1 2018 as compared to 4Q 2017, with 115 deals recorded […]