Global In-house Centers (GICs)

Outsourcing service providers dominate the marketing messages – but, in aggregate, internal service delivery is over one-quarter of the nearshore and offshore market. We help substantiate the reality and opportunity

Domain expertise in pricing, locations, GICs and service delivery technologies

Global In-house Center Capabilities

The Global In-house Center (GIC) model (formerly called “captive centers”) continues to grow rapidly and is evolving in multiple ways. GICs are stepping-up to play a broader role beyond their delivery mandates in the global sourcing models of their respective organizations, bringing more influence and accountability to them

What is a GIC?

Global In-house Center (GIC) is Everest Group’s preferred term to replace “captive” and has been adopted by NASSCOM and IBPAP as their preferred terminology as well.

Learn why the term “GIC” has replaced “captive”

How We Serve GICs

Recognized as a leading authority on GICs, Everest Group serves GICs and their parent organizations across a spectrum of needs. Our research for GICs focuses on the critical aspects of this model, such as growth and evolution, talent development, and parent organization engagement models. We leverage our interactions and ongoing dialogue with over 100 GICs globally to ensure our research and perspectives are relevant. As a result, industry influencers and clients deem our research in this area as cutting-edge, contemporary thought-leadership.

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Next-Generation Sourcing Models

We help GICs and global sourcing offices consider, evaluate and implement next-generation sourcing models – including hybrid sourcing models, virtual GICs, and models that optimize the role GICs in the broader organization sourcing agenda

Growth Strategy and Roadmap


We help GICs consider, create and implement roadmaps for growth by assessing their value propositions, identifying “sweet-spots” and defining their enhanced future roles

Talent Strategy

We provide market intelligence and best-practice assessment studies on various aspects of talent strategy for GICs. Additionally, we help GICs evaluate and substantiate skill availability and scalability to help drive their growth agendas

Concentration Risk Assessment

We help GICs assess talent pool concentration risk in existing GICs/shared service locations and recommend ways to mitigate it, such as portfolio rebalancing, network optimization

Peer Intelligence

We help GICs benchmark against other GICs and/or service providers on multiple aspects, including cost, value addition, scope of services, engagement model type, and operating model type to assess the maturity of their models



Business Continuity Planning

We help GICs plan for business continuity along the critical dimensions of infrastructure, information systems, and human resources, as well as help assess the financial impact (revenue loss and cost of restoring delivery) of disruptive events

Location Strategy and Optimization

We Help GICs in their location strategy and selection decisions, related to setting-up, expansion or consolidation of delivery centers by evaluating multiple location-specific factors, such as cost, talent, risk and also help in building a financial case of the investment





Catalyst™ Published Reports


CatalystTM (our suite of published reports on the GIC market) is the industry’s only research program, focusing exclusively on GICs and internal service delivery models. This subscription addresses strategic aspects of the rapidly evolving global in-house center model, as well as other sourcing model topics. Annual subscription allows access to reports, analyst briefings, and closed group GIC events (webinars, roundtables, virtual networking sessions)



Recent-Research Recent Catalyst™ Reports

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Cross-Functional Collaboration in GICs

Today, "customer-centricity" is the single most significant aspect of product development and service delivery. GICs, a quintessential part of the glob[...]
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RPA Implementation in GICs – Learnings and Best Practices

As global organizations shift from an “arbitrage-first” to a “digital-first” model of service delivery, adoption of digital technolo[...]
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BFSI GICs: Orchestrating Their Way to Digital Growth

While digital adoption has been part of the strategy of BFSI GICs for some time, its broad-based emergence in the past few years is offering a new [...]
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Building a Workforce of the Future – Upskilling/Reskilling in Global In-house Centers

Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their [...]
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