In video #6 of the Unlocking Digital Workplace Opportunities in 2023 series, Prabhneet Kaur, Senior Analyst, and Abhishek Singh, Partner, discuss emerging trends in enterprise management as well as the strong growth of customer experience (CX) across industries. However, to carry out successful CX, it must be deployed throughout all stakeholders within an organization. CX has become one of the most highly adopted emerging trends in enterprise management and is becoming a necessity when it comes to the efficiency and success of digital workplace technologies, particularly coming out of the pandemic. Service providers will want to take a more proactive approach to deliver the unique needs of enterprises when it comes to digital workplace requirements.
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