automation, bots

Originally posted on Outsource Magazine


Been hanging out under a rock? If so, you may have missed the industry buzz about using “robots” to drive out increased efficiency from manual processes. Definitely a catchy concept (humans truly are annoying) and a potential game-changer.

So what do you need to know? I suggest breaking this down into four questions that will help shed light on the opportunity.

  • Is robotics new?
  • Why now?
  • Does it matter?
  • What will change?

Let’s take a look at each of these questions in turn.

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