Everest Group Vice President, David Rickard, will lead a session at the Global Sourcing Association Symposium, exploring how inflation, technology, and cloud are having a major impact on negotiating and delivering customer service arrangements. The industry needs to adapt to address these changes. Join David’s session as he speaks about the future of customer experience management. 

The Global Sourcing Association’s Strategic Sourcing Symposium guides organisations to sustainable resilience through optimised use of technology and business services.

See the agenda

When

November 22, 2022

Where

160, Aldersgate, London

Presenters

David Rickard
Vice President, Everest Group