Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar
Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers
What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?
Join this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. Discussing the potential benefits and risks of outsourcing your CXM function, our advisors will outline best practices and key considerations to make when taking this step.
Attendees will glean insights into CXM outsourcing during early maturity stages and come away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.
Additionally, service providers can get an overview addressing the unique requirements of first-time outsourcers.
What questions will the webinar answer for the participants?
- What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
- What are the best practices for selecting the right outsourcing partner?
- How can a service provider address the unique demands of first-time outsourcers?
Who should attend?
- Customer experience leaders
- Chief customer officers
- SVP Customer Experience
- Heads of Outsourcing
- Procurement Managers
- Contact center leaders