Category: In The News

12 Top Metaverse Predictions for 2030 | In the News

Like AI before it, the metaverse carries unlimited potential and hyperbole. We address the questions of how big, how fast, how far, how scary, and how impactful on businesses.

Vendors will start rebranding existing products and services to be at the core of enterprise metaverse strategies, including commerce, blockchain, distributed infrastructure, digital twins, and customer experience, predicted Yugal Joshi, Partner and business technology leader at Everest Group. “Enterprises should be cautious but not cynical about these,” Joshi said. The concept is obviously too new and still evolving, so continuous experimentation using an innovative ecosystem and engaging with it will be critical.

Read more in TechTarget

Metaverse Interoperability Challenges and Impact | In the News

An open metaverse that mimics how we operate in the real world depends on interoperability. What is interoperability, why is it important, and what will it take to make it happen?

Yugal Joshi, Partner at Everest Group, said interoperability is necessary for consumers to have confidence that their purchases work across platforms. As others have argued, he said it will ultimately also be needed to generate sales and establish a metaverse economy.

Read more in TechTarget

HR Leaders Urged to Handle Work Management in Global Uncertainty | In the News

As organizations increasingly investigate how to support and grow their businesses in an environment characterized by extreme uncertainty, human resource (HR) leaders are required to be at the forefront of such work management efforts.

To provide practical advice to HR leaders and organizations on how to navigate the next normal for their organizations, Manpower Group, in partnership with Everest Group, has just launched the three-part The Future of Work series.

Read more in Vietnam Investment Review

IT-BPM Industry Drives Economic Growth | In the News

The country’s information technology and business process management (IT-BPM) sector, in tandem with the more than 10 million Overseas Filipino Workers (OFWs), will ensure that the Philippine peso does not go beyond P60 to $1 by the end of the year.

Quoting from a very thorough study done by Everest Group on the next six years of the BPO (business process outsourcing) sector, IT and Business Process Association of the Philippines (IBPAP) President Jack Madrid gave an optimistic forecast that their industry can grow by 8% annually in the next six years, growing in total revenue from $29.5 billion in 2021 to almost $60 billion by 2028.

Read more in BusinessWorld

Inflation Pushes Finance Chiefs’ Digital Investments | In the News

Digital transformation is a rising priority for finance executives. One in three are ready for aggressive tech investments to outstrip competitors.

Inflation and other macroeconomic factors have pushed digital transformation to the top of CFOs’ priority lists, a recent study found. The 2022 Global CFO survey — conducted by Everest Group and supported by business process management company WNS Holdings Limited — found today’s CFOs are identifying digital as a key priority.

Read more in CIO Dive

Growing Number of Outsourcers Get Behind Everest Group’s Major Social Impact Goal | In the News

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years.

“This is about the sourcing industry ecosystem joining forces to make a positive impact on people’s lives, rather than a plan to drive more business our way,” said Rita Soni, Everest Group’s Principal Analyst for Impact Sourcing and Sustainability. “We have a responsibility, given that this is a people-driven industry, to celebrate good work. This is not just ticking a box.”

Read more in Nearshore Americas

Revolut is Working to Replicate its European Payments Empire in the US | In the News

Revolut is one of Europe’s more prolific financial services firms, producing a steady stream of digital banking services that builds off of its original mobile payment app. But as it takes on rivals in the US, the London company still has to literally make a name for itself.

Revolut is going up against big competition like PayPal and Square that are well known in the US,” said Nitish Mittal, Partner at Everest Group. “They’ll need to make a bigger splash to get consumer attention.”

Read more in American Banker


Six Common Challenges Customer Experience (CX) Leaders Face | In the News

Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Learn what issues keep customer experience officers (CXOs) up at night in this blog by David Rickard, Vice President at Everest Group.

Read On

TCS Posts 8.4% Rise in Q2 Net Profit; IT Firms May Halve Campus Hiring This Year | In the News

Tata Consultancy Services reported an 18% year-on-year jump in revenue and an 8.4% increase in net profit in the September quarter as it kicked off earnings season for India’s IT sector on Monday. Chief executive Rajesh Gopinathan said while the company is seeing demand momentum across markets, the challenging environment “requires all of us to remain vigilant.”

The number of offers made for entry-level positions in fiscal 2022 was the highest ever, driven by pent-up demand for talent after the pandemic. Some like Jimit Arora, Partner at Everest Group, see the current expectations as normal compared with the pre-pandemic hiring trend.

Read more in Economic Times

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