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How To Achieve the Promise of Generative AI | Blog

There are many challenges facing large enterprises when adopting generative AI. I am shocked at the conviction that this tool is powerful. Yet our ability to get significant value from it continues to be stymied. No killer apps have emerged. […]

by Peter Bendor-Samuel

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CX / Customer Experience IT Services Service Provider Industry

Experience, Data, and Trust – The Industrialization of Data-driven Personalized Experiences | Blog

by Ronak Doshi and 1 other
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Service Provider Industry Technology Industry

Product Manager Role In Selecting Value Partners Or Best-of-Breed Service Providers | Blog

by Peter Bendor-Samuel
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IT Services

Private 5G and Wi-Fi 6: Competition or Cooperation? | Blog

by Titus M and 2 others
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Outsourcing Pricing

Four Steps to Transformation: Overcoming Buyers’ Achilles Heel in IT and BPO Deals | Blog

by Rahul Gehani and 1 other
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Insurance Industry IT Services

3Cs of Emerging Risks – How Insurers Can Capitalize on the Opportunity | Blog

by Vanshika Notani and 3 others
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CX / Customer Experience IT Services Service Provider Industry

The Role of Experience Service Providers (ESPs) in Extracting Value from Brand Communities | Blog

by Yugal Joshi and 1 other
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Banking Industry Location Strategy

Outsourcing “Down Under”: The Impact of a Recession in the Australian Market on Banks | Blog

by Aditya Mahajan
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Automation IT Services Technology Industry

ChatGPT – A New Dawn in the Application Development Process? | Blog

by Ankit Gupta and 2 others
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CX / Customer Experience IT Services Life Sciences Industry

Will It Be Happily Ever after Post Veeva-Salesforce Divorce?

by Durga Ambati and 1 other
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IT Services Pricing Service Provider Industry

Everest Group’s 3-R Framework: Optimizing the SaaS Spend | Blog

by Shikharjit Mitra and 1 other