Intelligent Virtual Agents (IVA) – Technology Vendor Compendium 2020
Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front office, with their popularity driven by in[...]
We help CX managers deliver greater business value through CXM strategy optimization. With a focus on evolving requirements and engagement models, our CXM research, data, and analysis cover digital contact centers, contact center outsourcing (CCO), and evolving CX issues and thought leadership spanning all geographies and industries.
Our data and analysis of customer experience management services spans all geographies and industries – with a focus on the evolving requirements for digital contact centers and new engagement models in the outsourcing space.
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Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front office, with their popularity driven by in[...]
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Intelligent Virtual Agent (IVA) solutions are a key enabler of automation in the front-office, wi[...]
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