Impact of Recession on the Business Process Services (BPS) Industry
There is enough evidence to suggest that the global economy may be on a path toward recession, especially due to factors such as geo[...]
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Our data and analysis of customer experience management services spans all geographies and industries – with a focus on the evolving requirements for digital contact centers and new engagement models in the outsourcing space.
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There is enough evidence to suggest that the global economy may be on a path toward recession, especially due to factors such as geo[...]
On March 24, Everest Group hosted a webinar titled, "Coronavirus – Beyond Hand Saniti[...]
Generational shifts have been occurring in labor pools and workplace culture for some time now. The new workforce, dominated by Gen Z and millennials, is c[...]
Traditionally, a key objective for enterprises was to achieve significant cost efficiencies by partnering with service provi[...]
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