Impact Sourcing

Our fact-based research and in-depth assessments explore and substantiate the benefits of the impact sourcing model for business process service delivery

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What is Impact Sourcing?

Impact sourcing is socially responsible business process outsourcing that enables global enterprises to improve business outcomes by hiring and providing career development opportunities to people who generally have limited employment prospects

The Benefits of Impact Sourcing

The impact sourcing model of business process service delivery provides quality and cost at parity with traditional BPO services but with optimized enhancements, including:

  • Qualified, trained, untapped talent pool with skillsets aligned to match client needs
  • Lower attrition rates and higher corresponding levels of employee engagement
  • Opportunities to fulfill corporate social responsibility and diversity objectives, while operating within a traditional BPO framework
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The Business Case for Impact Sourcing in South Africa

The report includes:

  • An overview of the South Africa offshore BPO market
  • Impact sourcing adoption in the South Africa BPO market
  • The business case for impact sourcing in South Africa

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Market Insights

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Case Studies

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Sharing the Benefits of Impact Sourcing

ROUNDTABLE | 2016 Brookings Blum Roundtable: Eric Simonson, Everest Group managing partner, participated in Brookings Institution’s August 2016 roundtable to discuss the future of work in the developing world – how the twin forces of technological change and globalization are reshaping the global economy

SPEAKING EVENT | CORE Impact Sourcing Discussion: On March 13, 2015, Eric Simonson spoke at the CORE Impact Sourcing Discussion Forum in Toronto, Canada. He provided an overview of impact sourcing and discussed the benefits of this form of sourcing and which organizations should use it

SPEAKING EVENT | IAOP Outsourcing World Summit: During the February 2015 IAOP conference in Phoenix, Arizona, Eric Simonson and Mamadou Biteye of The Rockefeller Foundation shared results from the recent Impact Sourcing Study

WEBINAR | The Business Case for Impact Sourcing Webinar: The Rockefeller Foundation is aiding the development of the impact sourcing market to help connect high potential but disadvantaged individuals to job opportunities in the services sector. As part of this initiative, the Foundation supported Everest Group to conduct a study to substantiate the business case for impact sourcing and profile its current market landscape

Partnerships & Associations

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Supported by The Rockefeller Foundation, Everest Group has conducted in-depth assessments on the impact sourcing model around the globe using a fact-based business case that explores and substantiates the benefits of the IS model for business process service delivery


Global impact sourcing coallition logo

As a member of the Global Impact Sourcing Coalition (GISC), Everest Group is partnering with GISC, as they lead the world’s largest companies to build a more inclusive global supply chain


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Everest Group worked with ACDI/VOCA to conduct a 12-week study in six cities in Colombia with leading companies, training organizations, ACDI/VOCA and ANDI. Download a brief summary of the business case.


Everest Group’s Impact Sourcing Experts

H. Karthik

Partner, Global Sourcing

Karthik has supported 100+ clients on global location strategy initiatives across APAC, Central and Eastern Europe, Latin America, Africa, and US. He also leads our work with country development organizations across the world, including our work on impact sourcing with the Rockefeller Foundation.


Eric Simonson

Managing Partner, Research

Impact sourcing holds special meaning for Eric. He has spoken at many events and is one of the judges for Microsoft’s Impact Sourcing Leadership Award judges. (See previous winners: 2016 and 2015.)