Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live
On-Demand LinkedIn Live
1 hour
Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.
Watch this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls.
During this engaging LinkedIn Live, we discussed:
- The main challenges facing enterprises when deploying gen AI
- The scale of the data provision challenge
- The practical steps that organizations can take to leverage gen AI
Related events
10 AI Technologies That Will Reshape Enterprise Strategy by 2030 | LinkedIn Live
November 5, 2025
7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST
LinkedIn Live
1 hour
GBS’ Role in ERP Transformation Success | LinkedIn Live
Thursday, October 30, 2025
7:00 am PT | 9:00 am CT | 10:00 am ET | 3:00 pm BST | 7:30 pm IST
LinkedIn Live
1 hour
Shrinking Margins, Rising MLRs: What’s Next for Payers? | LinkedIn Live
Wednesday, October 29, 2025
7:00 am PT | 9:00 am CT | 10:00 am ET | 3:00 pm BST | 7:30 pm IST
LinkedIn Live
1 hour
P&C Insurance Process Transformation: Reinventing TPA Partnerships | LinkedIn Live
Thursday, October 9, 2025
8:00 am PT | 10:00 am CT | 11:00 am ET | 4:00 pm BST | 8:30 pm IST
LinkedIn Live
1 hour
Inside the Outsourcing Industry Price Reset: What’s Fueling the Shift? | LinkedIn Live
Thursday, September 25, 2025
On-Demand LinkedIn Live
Rethinking Zero Trust for the AI and Quantum Era | LinkedIn Live
September 18, 2025
On-Demand LinkedIn Live