The suspension of M&A activity in the global customer care sector seen during the unpredictability of the pandemic’s peak has come to a sudden and definite end.
“Economic disruption always produces winners and losers, and that’s one reason behind the consolidation that’s occurring,” Shirley Hung, Vice President at Everest Group, told Nearshore Americas recently. “The landscape is extremely fragmented and it’s ripe for investment, whether it’s larger companies looking to extend their footprint more quickly or leveraging their combined scale to drive synergies.”
