After the initial need to cut costs during the COVID-19 pandemic economic impacts, many companies had a knee-jerk reaction and asked their service provider firms for discounts. As a result of those negotiations, customers now recognize that service relationships (and contracts) are far more complex than they realized.
Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight™ Research
Our inaugural Forces & Foresight™ research uncovers three factors we predict will [...]