Who We Serve
Who We Serve

Exclusively serving the IT, business process, and engineering services market through a distinctive combination of consulting and research capabilities
1. Strategic Outsourcing & Vendor Management
  
  Our insights and analysis help you capture value from your contracts and provider relationships
2. IT Executives
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  Supporting IT and digital transformation executives who are leading efforts to use digital strategies to deliver business value
  
  Digital Transformation Strategy Development
  
  Digital Transformation
  
  IT & Digital Transformation Membership
3. Shared Services / GICs
  
  Helping enterprises unlock value from Shared Services / Global In-house Centers (GICs)
4. Service Providers
  
  Global services coverage to make vital business decisions about services, pricing, locations, talent, and more
Consulting
Consulting

Our key focus is helping our clients drive business performance breakthroughs that are IT enabled
Research
Research

We offer a powerful combination of published reports and custom decision support based on industry-leading analytics and expertise
1. Functional Expertise
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  No one comes close to matching our breadth and depth of coverage in all major areas of information technology and business process services
  
  Business Process Services
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  Industry-Specific Processes
  
  Information Technology Services
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2. Industry Expertise
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  We provide a comprehensive view across sourcing models and locations for leading industries using global services
  
  Banking & Financial Services (BFS)
  
  Insurance
  
  Healthcare
  
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  Other Industries
3. Domain Expertise
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  We combine our deep domain knowledge in locations, Global In-house Centers (GICs), benchmarking, and other subjects with our functional and industry expertise to address our clients' specific needs
  
  Global Services Trends
  
  Benchmarking
  
  Shared Services / GICs
  
  Service Delivery Locations
  
  Peer Intelligence
  
  Service Optimization Technologies
  
  Service Provider Capabilities
  
  Data & Analytics
  
  Pricing
4. Market Insights™
  
  Everest Group’s Market Insights™ reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics
5. PEAK Matrix™
  
  Everest Group's PEAK Matrix™ is the most trusted source for comparative assessments of providers, locations, and products & solutions
6. Pinnacle Model™
  
  Everest Group’s Pinnacle Model™ analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value
7. All Offerings
  
  A complete listing of our published research subscriptions and custom decision support offerings
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About Us
About Us

Learn more about our leaders, offices around the globe, and who we mix with in the industry
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2. Careers
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3. Impact Sourcing
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  Impact sourcing is socially responsible business process outsourcing that enables global enterprises to improve business outcomes
  
  Impact Sourcing Case Studies
  
  Impact Sourcing Testimonials
  
  Impact Sourcing Blog
  
  The Rockefeller Foundation
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RPA Adopters’ Key Pain Points | Market Insights™

Posted On December 11, 2019

robotic process automation RPA

RPA adopters key pain points

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robotic process automation RPA

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