Everest Group identifies six global leaders—Accenture, Capgemini, Genpact, IBM, TCS and Wipro—in FAO PEAK Matrix
DALLAS, Nov. 16, 2015 — Service providers in the maturing finance and accounting outsourcing (FAO) market no longer receive competitive advantage from the key levers that once provided an edge, such as scale of operations, geographic scope or even many conventional technologies. Instead, as the FAO market experiences soft growth (approximately 5 percent in 2014), service providers must seek new differentiators in the form of new technology solutions and services, according Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing.
New research from Everest Group points to predictive and prescriptive analytics, robotic process automation (RPA) for rule-based processes, and outcome-based pricing models as key opportunities for leverage in FAO.
“To differentiate within the hyper-competitive FAO market, service providers need to drive greater efficiency through greater leverage of technology and innovation,” said Rajesh Ranjan, partner at Everest Group. “At the same time, they need to create better outcomes via predictive analytics, expertise-led services, and output and outcome-oriented commercial constructs.”
These insights are derived from a survey of the FAO service provider landscape, including comprehensive profiles of 24 service providers.
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In the global FAO market, Everest Group identified six Leaders—Accenture, Capgemini, Genpact, IBM, TCS and Wipro—based on their market successes and delivery capabilities.
Major Contenders comprise EXL, Cognizant, HCL, HP, IGATE, Infosys, Minacs, Serco, Sutherland Global Services, Tech Mahindra, WNS and Xerox.
Aspirants include Aegis, Datamatics, Dell, IQ BackOffice, Quatrro and Xchanging.
Star Performers, recognized for improving their year-over-year performance, include Capgemini, IBM, Minacs, TCS, Wipro and Xchanging.
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About the PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.