- Enterprise IT As-A-Service™
- Strategic Sourcing
- Business Transformation
- Service Optimization
- Service Provider Consulting
Service Provider Consulting
The service provider universe faces unprecedented competition while pressures for growth continue unabated. The service providers who thrive will continually change how they compete. They will have to optimize their operations. And they will pursue transformational initiatives that position them to deliver superior customer value in both the near and long term.
Do any of these challenges sound familiar?
We know you are looking for a silver bullet to solve your market challenges. Unfortunately, there is no such thing. However, we can help you plan your course using our strategic problem-solving and industry knowledge.
We take a C-level view and employ a rigorous fact-based approach. Then we add our consulting experience and our independent, original research to help you create a winning master plan.
We help you define the parameters of your optimization agenda, identify the implications of changing or not changing and ensure the decisions you make support your underlying business objectives.
We have a 360-degree view of the market. Our work with outsourcing enterprise buyers provides us with first-hand knowledge of their struggles and concerns. We can reflect this voice of the customer when crafting your strategy to position your offerings for broader success.
Everest Group’s Service Provider Consulting has just one goal: to help you meet your customers’ needs with a high performing business model. We help you design a road map to support your fundamental business objectives.
Our recommendations come from detailed knowledge and analysis of your business, your competition, and your customers. We know how critical it is to get the relevant details right in an actionable plan that delivers impact.
Strategy – Develop insight. We understand the service provider capabilities that are critical for differentiating your solutions with customers. Questions we ask include:
We work with you collaboratively to answer these questions and help you define the most successful path forward:
Execution – Drive action. We help you optimize your capabilities, operations, IT, locations, and transformation. We help you answer these questions:
We support your go-to-market tactics from beginning to end. This includes:
Optimization – Sustain Advantage. We help you continually adapt your service model to the ever-evolving market. We can aid you with a single transaction or engineer a company-wide transformation.
Things to think about include:
Marvin Newell, Managing Partner, Service Provider Consulting
Marvin Newell has deep consulting experience across a broad range of industries. He has advised Fortune 500 companies as well as mid-market organizations. He has helped corporations restructure as well as implement major change programs.
Prior to joining Everest Group, Marvin was President and CEO of Scalable Software, an IT compliance and asset management software firm. He was also President and CEO of Zilliant Inc., a profit and revenue optimization company.
Marvin also served in executive roles at Baan Company, leading global indirect channels selling and deploying ERP solutions. Prior to Baan, Marvin was a Principal with McKinsey & Company, serving large services enterprises on large transformations and growth strategy. He was also a leader of McKinsey’s global IT/Systems practice and North American Electronics practice.