Global In-house Centers (GICs)

Outsourcing service providers dominate the marketing messages – but, in aggregate, internal service delivery is over one-quarter of the nearshore and offshore market. We help substantiate the reality and opportunity

Domain expertise in pricing, locations, GICs and service delivery technologies

Global In-house Center Capabilities

The Global In-house Center (GIC) model (formerly called “captive centers”) continues to grow rapidly and is evolving in multiple ways. GICs are stepping-up to play a broader role beyond their delivery mandates in the global sourcing models of their respective organizations, bringing more influence and accountability to them

What is a GIC?

Global In-house Center (GIC) is Everest Group’s preferred term to replace “captive” and has been adopted by NASSCOM and IBPAP as their preferred terminology as well.

Learn why the term “GIC” has replaced “captive”

How We Serve GICs

Recognized as a leading authority on GICs, Everest Group serves GICs and their parent organizations across a spectrum of needs. Our research for GICs focuses on the critical aspects of this model, such as growth and evolution, talent development, and parent organization engagement models. We leverage our interactions and ongoing dialogue with over 100 GICs globally to ensure our research and perspectives are relevant. As a result, industry influencers and clients deem our research in this area as cutting-edge, contemporary thought-leadership.

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Next-Generation Sourcing Models

We help GICs and global sourcing offices consider, evaluate and implement next-generation sourcing models – including hybrid sourcing models, virtual GICs, and models that optimize the role GICs in the broader organization sourcing agenda

Growth Strategy and Roadmap

 

We help GICs consider, create and implement roadmaps for growth by assessing their value propositions, identifying “sweet-spots” and defining their enhanced future roles

Talent Strategy

We provide market intelligence and best-practice assessment studies on various aspects of talent strategy for GICs. Additionally, we help GICs evaluate and substantiate skill availability and scalability to help drive their growth agendas

Concentration Risk Assessment

We help GICs assess talent pool concentration risk in existing GICs/shared service locations and recommend ways to mitigate it, such as portfolio rebalancing, network optimization

Peer Intelligence

We help GICs benchmark against other GICs and/or service providers on multiple aspects, including cost, value addition, scope of services, engagement model type, and operating model type to assess the maturity of their models

 

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Business Continuity Planning

We help GICs plan for business continuity along the critical dimensions of infrastructure, information systems, and human resources, as well as help assess the financial impact (revenue loss and cost of restoring delivery) of disruptive events

Location Strategy and Optimization

We Help GICs in their location strategy and selection decisions, related to setting-up, expansion or consolidation of delivery centers by evaluating multiple location-specific factors, such as cost, talent, risk and also help in building a financial case of the investment

 

 

 

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Catalyst™ Published Reports

 

CatalystTM (our suite of published reports on the GIC market) is the industry’s only research program, focusing exclusively on GICs and internal service delivery models. This subscription addresses strategic aspects of the rapidly evolving global in-house center model, as well as other sourcing model topics. Annual subscription allows access to reports, analyst briefings, and closed group GIC events (webinars, roundtables, virtual networking sessions)

 

VISIT REPORTS LIBRARY

Recent-Research Recent Catalyst™ Reports

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The Curious Case of Infosys and Vishal Sikka

When Vishal Sikka announced his decision to step down from the post of CEO and MD of Infosys on August 18, 2017, it marked the latest link (though likely n[...]
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Can Hybrid Sourcing Constructs Define the New Global Sourcing Paradigm?

This viewpoint deals with the drivers behind the resurgence of hybrid sourcing constructs. It also evaluates different sourcing [...]
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Small But Mighty: Corporate Functions Delivery from GICs

The global sourcing model for corporate functions has been adopted by many organizations. By corporate functions, we refer to Finance & Acc[...]
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Webinar Deck: Make America Great Again – Protecting American Jobs

The global landscape for jobs could be undergoing a significant shift due to President Trump’s campaign promises and early action,[...]
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