PEAK into the BFSI Outsourcing Market | Webinar

By | Webinars

Thursday, October 25, 2012 | 9:00 AM CDT

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A challenging global economy, widespread regulatory reforms, plus the growing SMAC (Social, Mobility, Analytics, and Cloud) phenomenon are greatly altering the demand profile of IT Outsourcing (ITO) and Business Process Outsourcing (BPO) services in the Banking, Financial Services, and Insurance (BFSI) sector.

What does this mean for BFSI outsourcing clients and providers? What are the similarities and differences across the subverticals and functions, and what implications do they have on financial institutions? Should financial institutions take an integrated view to their ITO and BPO portfolios or should they keep them separate? What will it take for a service provider to succeed in this changing market?

A large number of service providers are differentiating themselves through aggressive “verticalization” and “micro-verticalization” to build domain expertise. In the last 12 to 24 months, we have witnessed significant activities in mergers and acquisitions, strategic alliances, and investments in domain solutions and IP.

In this one-hour webinar, our experts will discuss the BFSI service provider evolution across IT Applications Outsourcing and vertical-specific BPO. We will also highlight the Leaders, Major Contenders, and Emerging Players on our proprietary PEAK Matrix.


  • Jimit Arora, Vice President, Everest Group
  • Rajesh Ranjan, Vice President, Everest Group

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RPO 2.0 – Paradigm Shift in RPO Value Proposition | Webinar

By | Webinars

Thursday, September 27, 2012 | 11 a.m. CDT

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Recruitment Process Outsourcing has been widely embraced by organizations looking to increase efficiency, reduce costs, and track metrics.

In a new research report, RPO 2.0 – Paradigm Shift in RPO Value Proposition, Everest Group identifies these benefits as RPO 1.0, and challenges buyers to consider the value proposition of RPO 2.0 – taking a holistic approach that considers more nuanced and granular aspects of RPO’s cost impact, business impact and strategic impact.

During this 60-minute, complimentary webinar, Everest Group’s Rajesh Ranjan will share how thinking broadly about the RPO value proposition:

  • Provides 15-20% additional annual savings
  • Accelerates talent deployment cycles
  • Improves the quality of hire

RPO 2.0 provides alignment of workforce planning to overall business strategy and creates a competitive edge through talent.

To hear more and receive a complimentary copy of the report, please register by filling out the form at the right.

ITO and BPO Pricing: What to Expect in 2012 | Webinar

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Wednesday, September 26, 2012 | 9:00 AM CST 

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2011 was a year of mixed pricing cues. Carrying on from 2010, the first two to three quarters saw a sustained demand for discretionary IT Outsourcing (ITO) and Business Process Outsourcing (BPO) projects. Combined with some high-value contract renewal, these factors contributed to an uptick in pricing.

In Q4 2011, demand cooled off and negotiations witnessed no further price corrections, thus ending the year in a comparative slump.

What has been the pricing trend in 2012 and how have the underlying drivers changed? What can be expected in the coming months?

Join our pricing experts for a one-hour webinar to discuss key ITO and BPO price trends tracked in Everest Group’s PricePoint report.


  • Sarthak Brahma, Head, Pricing Assurance, Everest Group
  • Rahul Gehani, Practice Director, Pricing Assurance, Everest Group

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Market Vista: Global Services Developments in Q2 2012 | Webinar

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Wednesday, August 22, 2012 | 9 a.m. CDT

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Current economic and political conditions clearly have had an impact on the global services market.

The number of outsourcing transactions decreased by 7 percent compared to Q1 2012, and the annualized contract value of these transactions decreased by 25 percent. In contrast, Asia is reporting significant growth in delivery centers across global in-house centers, or GICs (formerly known as captives), and service providers.

Much has happened since our last Market Vista update during Q1 2012. Join us for a one-hour webinar that will cover:

  • Outsourcing trends in the first half of the year (January – June)
  • Insights into location activity in offshore geographies
  • Trends and developments in  GICs
  • Developments in key locations in Latin America

Don’t Miss the Special Feature: Location Optimization 2.0… Leading buyers and service providers are increasingly adopting a more sophisticated approach towards location selection. The special feature examines new trends in location optimization and implications for global companies.


  • Eric Simonson, Managing Partner – Research, Everest Group
  • Katrina Menzigian, Vice President, Everest Group
  • H. Karthik, Vice President, Everest Group

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Business Process as a Service: What Can It Do for My Mid-Market Company? | Webinar

By | Webinars

Tuesday, July 31, 2012 | 1 p.m. CDT

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Business Process as a Service (BPaaS) can bring cost reductions and operations efficiencies to your organization through best in class processes and ERP technology. Access to expertise, optimization strategies, a scalable workforce and an ability to focus more energy on your core business are becoming increasingly important for mid-market companies. These things are also becoming increasingly available to this market, and BPaaS is emerging with a strong business case for small to mid-sized businesses.

There is a way to be on the leading edge of this emerging solution, all while still carefully evaluating and planning for potential risks and challenges. In this webinar, Everest Group’s Saurabh Gupta will discuss how to maximize the BPaaS solution in your mid-market organization.

Join our experts to learn:

  • What attractive value proposition BPaaS offers mid-market companies
  • How the emergence of BPaaS is resulting in a strong business case for the mid-market
  • Why it is important to consider BPaaS for your organization
  • How Sutherland Global Service’s CLARITY es solution meets the specific business process outsourcing and best in class ERP needs of the mid-market with a single solution with rapid implementation.

And just prior to the event, receive Everest Group’s latest whitepaper on BPaas! Reserve your spot today!

Who Should Attend:  CEOs, CFOs and CIOs looking for flexible, scalable solutions for their organizations.

Multi-Country RPO: Service Delivery Model and Best Practices | Webinar

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Wednesday, July 18, 2012 | 11 a.m. CDT

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A growing number of global organizations are adopting Multi-country Recruitment Process Outsourcing (MCRPO) to better address talent acquisition needs across regions. The MCRPO service delivery model is evolving quickly and many best practices are emerging.

Randstad Sourceright and the Everest Group, a leading global consulting and research firm, have conducted an in-depth study to understand the prevalent service delivery models in MCRPO and their business impact. We would like to invite you to a webinar covering the findings, presented by Rajesh Ranjan, Vice President at the Everest Group.

  • Webinar: Multi-Country RPO: Unveiling Best Practices in Service Delivery Model
  • When: Wednesday, July 18th  12:00-1:00 PM ET (US)
  • Cost: Complimentary, with registration
  • Additional Information: All attendees will receive an executive summary of study findings, compliments of Randstad Sourceright
  • To Register:
  • This Webinar will be recorded: When available, a link to the recording will be provided to all registered attendees.

About the webinar and study
This study was commissioned by Randstad Sourceright to provide a view into the best practices and successes in the growing market for Multi-Country RPO solutions. Includes:

  • In-depth buyer insight: drawn from RFIs, buyer Interviews, and analysis of survey data
  • Best practices: in key areas such as scope and delivery, pricing, performance management, governance, technology, provider selection, implementation and risk management
  • Market trends: including a perspective on growth, and the needs and challenges that will drive the evolution of MCRPO

High Performance BPO | Webinar

By | Webinars

HfS Research Wednesday, June 20, 2012 | 9 a.m. CDT

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The BPO industry has been going through a remarkable evolution since the first major deals were cast barely more than a decade ago. It’s high time we took stock and considered the generations through which the industry has progressed, and evaluated how some organizations have developed their BPO relationships from being merely “operationally efficient” to being genuinely “transformative” for their businesses.

The following BPO luminaries will share their experiences and views and invite you to pose questions and get involved in the discussion:

  • Phil Fersht, CEO – HfS Research
  • Mike Ward, Senior Director, Finance Operations – Cisco Systems
  • Professor Leslie Willcocks, Head of Outsourcing Unit – London School of Economics
  • Charles Sutherland, BPO Growth Platform – Accenture
  • Eric Simonson, Managing Partner of Research – Everest Group

The Facts about the Cost Competitiveness of Global In-house Centers | Webinar

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Wednesday, June 6, 2012 | 9 a.m. CDT

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Esteemed Panelists Provide a Reality-based Look at Wage Inflation and the Sustainability of Cost Arbitrage

Speculation of fading cost competitiveness have long surrounded Global In-house Centers (GICs), or captives. To arm decision makers with real data rather than speculation, Everest Group and NASSCOM conducted research to understand the extent of cost savings achieved, levers for driving cost savings, and the future sustainability of these savings.

Join us for a one-hour webinar to review the findings of this important study and hear first-hand from Wells Fargo and MetLife executives about their real-life lessons with GICs.

Webinar discussion will focus on addressing the following questions:

  • How much savings do GICs deliver from a total cost of ownership perspective?
  • Is inflation a serious concern?
  • How sustainable is the cost competitiveness of GICs?

About the Study

Everest Group and NASSCOM conducted the joint research Cost Competitiveness of Global In-house Centers (GICs) based on input and perspectives from multiple leading GICs and Everest Group’s proprietary knowledge base.

Special thanks to our steering committee: Deena Harapanahalli, Invesco; Aveek Mukherjee, Wells Fargo; Nitin Seth, Fidelity Worldwide Investment; and Sriram Dhanyamraju, Dell


  • Charles Roberson, Head of Enterprise Expense Management and Offshoring, Corporate Finance Group, Wells Fargo
  • Kush Kamra, Senior Vice President, Global Operations, and Chairman & Managing Director, Global Operations Support Center, MetLife
  • H. Karthik, Vice President, Everest Group


  • Eric Simonson, Managing Partner, Research, Everest Group

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The Services Savants Web-debate | Webinar

By | Webinars

Thursday, May 17, 2012 | 11 a.m. CDTHfS Research

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Ever wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this will become a reality!


  1. Phil Fersht, Founder and CEO – HfS Research
  2. Peter Bendor-Samuel, CEO – Everest Group
  3. Charlie Aird, US Shared Services and Outsourcing Leader -PricewaterhouseCoopers
  4. Ben Trowbridge, CEO – Alsbridge
  5. Peter Lowes, Principal – Deloitte Consulting
  6. Cliff Justice, Partner & U.S. Leader, Shared Services and Outsourcing Advisory – KPMG

Market Developments in Q1-2012 | Webinar

By | Webinars

Wednesday, May 16, 2012 | 9 a.m. CDT

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Much has happened in the global services market during the first quarter of 2012. As buyers and providers of global services, join us for a one-hour webinar which will cover:

  • Outsourcing trends in Q1-2012
  • Captive trends and developments
  • Change in locations in Eastern Europe between 2011 and 2012
  • Overview of the 20 leading service providers

Don’t Miss the Special Feature… Rural sourcing is emerging as an area of interest among buyers and service providers, given its appeal as a potential alternative to conventional outsourcing/offshoring models. Learn about the potential implications this has for the global services industry.


  • Amneet Singh, Vice President, Everest Group
  • Katrina Menzigian, Vice President, Everest Group
  • H. Karthik, Vice President, Everest Group

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