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Webinars

Thinking Beyond the Usual Suspects – the Relevance of Mid-sized IT Service Providers | Webinar

By | Webinars

Tuesday, December 10, 2013 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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Over the last few years, there has been a tremendous maturation in the capabilities of mid-sized Indian IT service providers. By virtue of being focused, nimble, and highly customer-centric, these service providers are carving out their own space in the market, and taking on the bigger players with equanimity.

In an environment of growing anti-incumbency, where enterprises are increasingly looking for choices beyond traditional providers delivering traditional value, this webinar seeks to share insights on:

  • Why are mid-sized IT service providers important?
  • How should enterprises position such providers within their portfolios?
  • What should enterprises watch out for when engaging with such providers?

Research in Focus

Want to prepare yourself with deeper knowledge of mid-sized Indian service providers before the webinar? Download the 22-page, complimentary report, Mid-sized Indian Service Providers: Stepping Up in Changing Times.

Presenters:

  • Jimit Arora, Vice President, Everest Group
  • Chirajeet Sengupta, Practice Director, Everest Group
  • Ashwin Venkatesan, Senior Analyst, Everest Group

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How a Shift to Industry-Specific Finance and Accounting Outsourcing (FAO) Can Improve Your Company’s Performance | Webinar

By | Webinars

Tuesday, November 26, 2013 | 10 a.m. CST, 11 a.m. EST, 4 p.m. GMT

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Sponsored by WNS Global Services

Finance and accounting outsourcing (FAO) has traditionally been considered a horizontal and industry-agnostic segment of business process outsourcing (BPO). But that perception is changing. As companies’ FAO requirements become more sophisticated, FAO services are becoming more specialized.

Working with service providers who understand the ever-changing regulatory and operational nuances of the industry you operate in is increasingly becoming a critical factor in improving bottom-line performance and in managing top-line performance. A key effect of the trend toward specialization of FAO services is that senior finance leaders recognize the importance of considering the following questions:

  • How does verticalization of FAO services affect you?
  • Are you leveraging the benefits of industry-specific FAO services?
  • Does your service provider invest in understanding your industry to better manage your finance and accounting (F&A) operations and pass the benefits on to you?

During this Webcast, you will learn about:

  • How industry-specific BPO can benefit your F&A operations;
  • Levels of industry-specificity in FAO services; and
  • Challenges of FAO and emerging best practices of providers of FAO services.

This Webcast will also feature a case study about the FAO journey of the restaurant chain Church’s Chicken.

In addition, the Webcast will reveal the significance of the findings from a recent Everest Group report, The Rise of Industry-Specific F&A Outsourcing (FAO) Solutions – Focus on FAO in Retail and Airlines.

Presenters:

  • Louis “Dusty” Profumo, CFO, Church’s Chicken
  • Saurabh Gupta, Vice President, Everest Group
  • Krishnan Raghunathan, Chief Capability Officer, WNS Global Services

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Is Hybrid Sourcing Right for You? Plus Market Vista Q3 Global Services Updates | Webinar

By | Webinars

Tuesday, November 19 | 8 a.m. CST, 9 a.m. EST, 2 p.m. GMT, 7:30 p.m. IST

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We all like choices. If our hybrid car runs low on battery, the gasoline kicks in. If our solar panels don’t produce enough energy, a backup battery or generator kicks in.

Same goes for the global services industry. Buyers have traditionally used a mix of Global In-house Centers (GICs) and service providers in their sourcing portfolios for added value, such as delivery speed, flexibility, operational resiliency and investment leverage. More recently, some have embraced other hybrid elements in their sourcing models – joint venture, virtual/assisted GIC, build-operate-transfer (BOT), etc. These hybrid models are neither pure GIC nor pure outsourcing constructs, and are meant to capture benefits of both GIC and outsourcing models.

Our panelists will address the following questions on hybrid sourcing:

  • What are the key considerations for utilizing hybrid sourcing models?
  • To what extent have these models been successful, and does market experience match up to the stated advantages?
  • What are some of the key trade-offs in terms of potential benefits and challenges?
  • When does a hybrid model provide a better fit compared to pure GIC or outsource models?
  • What are some of the practical experiences of companies in managing and optimizing service delivery from hybrid models?

This one-hour webinar will also provide an update on the global services market in Q3, including offshoring trends in Asian locations.

Panelists:

  • Suzanne Aquino, Executive Director, Demand and Supply Management – Outsourcing and Offshoring, UBS
  • Michael Koontz, Principal Consultant – Global Sourcing
  • Eric Simonson, Managing Partner – Research, Everest Group
  • H. Karthik, Vice President, Everest Group (Moderator)

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Value-chain Digitization in the Pharmaceutical Industry Is Causing Tectonic Shifts in ITO Strategy | Webinar

By | Webinars

Thursday, October 24 | 9 a.m. CDT , 10 a.m. EDT, 3 p.m. GMT, 7:30 p.m. IST

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Faced with the challenges imposed by the patent cliff, low drug approval rates, low R&D productivity, and increased competition in the high-volume generics market, the pharmaceutical industry must enable a two-pronged product and channel strategy. The former requires improving R&D productivity and drug approvals through smart analytics and personalized medicine, and the latter requires enabling new-age channels to reach customers. Both require technology as the key enabler across the value chain.

However, is the industry mature enough to embark on a value-chain digitization strategy? Do IT services providers have the necessary capability to partner the industry in taking this next-generation leap? Everest Group invites you to a one-hour webinar that will answer the following questions:

  • What is the current status of technology enablement in the pharmaceutical value chain?
  • What are the key imperatives within the pharmaceutical value chain that will be the demand drivers for ITO?
  • Why should pharma CIOs start thinking about these transformational imperatives now?

Introducing the Life Sciences ITO Performance | Experience | Ability | Knowledge (PEAK) Matrix™: How should CIOs assess their sourcing portfolio and evaluate service providers in the life sciences market?

Presenters:

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Global Business Services – What Are They? Do They Make a Difference? | Webinar

By | Webinars

Tuesday, September 24 | 9 a.m. CDT

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As shared services organizations mature, some are becoming global business services that seemingly feature more automation, centralization and analytics. But what is a global business service organization really, and how does it differ from a global multi-functional shared services organization?

EXL Service and sharedserviceslink.com recently partnered on a study to look into how the two models differ. The results of the study will be shared during this insightful webinar. In particular, we will discuss:

  • Who do GBSs report into and how are they governed (do reporting lines differ from company to company)?
  • What is the true difference between GBS and multi-functional shared services?
  • How does the difference impact the service you offer and the delivery model required?
  • Which companies are managing true GBS and what are the experienced difference in output?
  • Is your organization a candidate for GBS?

If you are looking at better supporting the increasing demands of your business, and examining how your shared services model may need to adapt, then register today for this webinar.

Presenters:

  • Terry Balzanella, Vice President Europe – Finance and Accounting Center of Excellence, EXL Service
  • Steven De Decker, EMEA Regional GBS Manager, Cargill
  • Shyan Mukerjee, Practice Director, Everest Group

Emerging Locations for Global Services Delivery | Webinar

By | Webinars

Tuesday, September 24 | 8 a.m. CDT

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Esteemed panelists from TCS and IBM to provide a “practitioners’ perspective” on the role of emerging locations in global delivery portfolio

Leading buyers and service providers are expanding their location portfolios beyond traditional geographies such as India and the Philippines. While emerging locations provide significant benefits, companies need to manage certain trade-offs. A full appreciation of these benefits and concerns is important for assessing the role of emerging locations in a global delivery portfolio. Join us for a one-hour webinar where our panelists will focus on the following questions:

  • What are the key drivers for interest in emerging locations?
  • How are leading adopters considering the role of emerging locations in their portfolio?
  • What are some of the key trade-offs and challenges?
  • What are some of the practical experiences of companies in managing and optimizing delivery from emerging locations?

Presenters:

  • Gabriel Rozman, Executive Vice President – Global Delivery Network, Tata Consultancy Services
  • Seth Hollander, Manager – Workforce Planning, IBM
  • Eric Simonson, Managing Partner – Research, Everest Group
  • Salil Dani, Practice Director – Global Sourcing, Everest Group

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Market Vista: Global Services Developments in Q2 2013 | Webinar

By | Webinars

Wednesday, August 14 | 9 a.m. CDT

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Did the global services industry recover after the dip in 2012? Were the indicators of a strengthening market correct? How did the first six months in 2013 fare? Several key developments in Q2 2013 pose interesting questions for industry participants.

Join us for an insightful one-hour webinar where our industry experts will comment on global services developments in the second quarter of 2013 and high-level forward-looking view for the remainder of the year. The webinar will also address changes in Latin American locations between 2012 and 2013.

Don’t miss the special topic… “The impact of appreciating currency on global services market in the Philippines.” While the Philippines continues to attract investments, recent appreciation of the Peso has caused some concerns related to the country’s cost competitiveness and value proposition. We will provide our perspective on this topic and implications for stakeholders. 

Presenters:

  • Eric Simonson, Managing Partner – Research
  • H. Karthik, Vice President – Global Sourcing
  • Salil Dani, Practice Director – Global Sourcing

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The CFO Playbook on Cloud Computing: The Data and Operations Risks CFOs Must Know About and How to Combat Them | Webinar

By | Webinars

Monday, August 5 | 1 p.m. CDT

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About CFO Playbook
CFO Playbook is a series of educational best-practice Webcasts, podcasts, eBooks and events providing chief financial officers with practical knowledge and insights from industry analysts, subject matter experts and peers at leading companies.

As more and more companies move to the cloud, senior finance executives must consider financial implications and risks that accompany this move and how to address them. 

For example, do companies that transition to the cloud increase their data-security risks and do they need specific types of data-security insurance coverage? Are they more vulnerable to service interruptions? And what can senior finance leaders who are thinking about moving their companies’ data or software to the cloud learn from other companies that have transitioned to the cloud successfully?

This Webcast will identify the risks you need to be aware of, as well as the best practices you can implement to ensure that your company is making the most of the cloud while protecting your company’s assets.

During this Webcast, a panel of experts will discuss:

  • How to define and assess cloud risks;
  • How to separate hype from reality when evaluating cloud risks;
  • How to distinguish among risks corresponding to public, private and hybrid cloud implementations;
  • How to compare risks of moving to the cloud with risks you would incur by keeping data and software in-house;
  • How to plan strategically for cloud risks;
  • How to weigh the costs of addressing cloud risks;
  • How to partner with your IT department on managing the transition to the cloud; and
  • Best practices of companies that have navigated through cloud risks successfully.

Presenters:

  • Jimit Arora, Vice President, Everest Group
  • Dhaval Moogimane, Partner, Waterstone Management Group
  • Keith Button, Contributing Editor and Researcher, CFO.com and CFO Research (moderator)

Two Sides, One Story – Value Beyond Savings from Global In-house Centers (GICs) | Webinar

By | Webinars

Wednesday, July 17  | 9 a.m. CDT

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Cost optimization and value addition are no longer mutually exclusive. In a recent Everest Group survey, Global In-house Centers (GICs), formerly called captives, have stronger expectation from the parent to deliver more value – but not at the expense of savings.

However, are GIC and parent stakeholders aligned on the need and sources of value beyond savings? Does the parent side of the story convey the same future expectations? Are both stakeholders aligned on capability development agenda for GICs to deliver value beyond savings?

As the model matures, GICs are exploring different mechanisms to deliver value expected of them. The parent and the GIC must build a common understanding on the sources of value and the capabilities required to deliver them to effectively focus the GIC’s future efforts and investments.

Everest Group invites you to join us for an insightful, one-hour webinar that will answer these questions.

Presenters

  • Eric Simonson, Managing Partner – Research, Everest Group
  • H. Karthik, Vice President, Everest Group
  • Shyan Mukerjee, Practice Director, Everest Group

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The Next Generation of BPO Relationships | Webinar

By | Webinars

Wednesday, June 26 | 9 a.m. CDT

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Nearly US$20 billion worth of business process outsourcing (BPO) contracts across HR, finance & accounting, and procurement are up for renewal in the next three years. In a maturing BPO market, organic growth has been the major contributor to different segments of the BPO market in the last two to three years. In fact, contract extensions and renewals accounted for more than 65 percent of finance & accounting outsourcing (FAO) and more than 50 percent of procurement outsourcing (PO) market growth in 2012.

Join us for a one-hour webinar that will provide insights on how BPO clients can drive further value in their next generation of BPO relationships.

Presenters:

  • Rajesh Ranjan, Vice President, Everest Group
  • Abhishek Menon, Practice Director, Everest Group

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