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Webinars

The Facts about the Cost Competitiveness of Global In-house Centers | Webinar

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Wednesday, June 6, 2012 | 9 a.m. CDT

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Esteemed Panelists Provide a Reality-based Look at Wage Inflation and the Sustainability of Cost Arbitrage

Speculation of fading cost competitiveness have long surrounded Global In-house Centers (GICs), or captives. To arm decision makers with real data rather than speculation, Everest Group and NASSCOM conducted research to understand the extent of cost savings achieved, levers for driving cost savings, and the future sustainability of these savings.

Join us for a one-hour webinar to review the findings of this important study and hear first-hand from Wells Fargo and MetLife executives about their real-life lessons with GICs.

Webinar discussion will focus on addressing the following questions:

  • How much savings do GICs deliver from a total cost of ownership perspective?
  • Is inflation a serious concern?
  • How sustainable is the cost competitiveness of GICs?

About the Study

Everest Group and NASSCOM conducted the joint research Cost Competitiveness of Global In-house Centers (GICs) based on input and perspectives from multiple leading GICs and Everest Group’s proprietary knowledge base.

Special thanks to our steering committee: Deena Harapanahalli, Invesco; Aveek Mukherjee, Wells Fargo; Nitin Seth, Fidelity Worldwide Investment; and Sriram Dhanyamraju, Dell

Presenters:

  • Charles Roberson, Head of Enterprise Expense Management and Offshoring, Corporate Finance Group, Wells Fargo
  • Kush Kamra, Senior Vice President, Global Operations, and Chairman & Managing Director, Global Operations Support Center, MetLife
  • H. Karthik, Vice President, Everest Group

Moderator:

  • Eric Simonson, Managing Partner, Research, Everest Group

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HfS Research

The Services Savants Web-debate | Webinar

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Thursday, May 17, 2012 | 11 a.m. CDTHfS Research

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Ever wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this will become a reality!

PANELISTS:           

  1. Phil Fersht, Founder and CEO – HfS Research
  2. Peter Bendor-Samuel, CEO – Everest Group
  3. Charlie Aird, US Shared Services and Outsourcing Leader -PricewaterhouseCoopers
  4. Ben Trowbridge, CEO – Alsbridge
  5. Peter Lowes, Principal – Deloitte Consulting
  6. Cliff Justice, Partner & U.S. Leader, Shared Services and Outsourcing Advisory – KPMG
Webinars

Market Developments in Q1-2012 | Webinar

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Wednesday, May 16, 2012 | 9 a.m. CDT

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Much has happened in the global services market during the first quarter of 2012. As buyers and providers of global services, join us for a one-hour webinar which will cover:

  • Outsourcing trends in Q1-2012
  • Captive trends and developments
  • Change in locations in Eastern Europe between 2011 and 2012
  • Overview of the 20 leading service providers

Don’t Miss the Special Feature… Rural sourcing is emerging as an area of interest among buyers and service providers, given its appeal as a potential alternative to conventional outsourcing/offshoring models. Learn about the potential implications this has for the global services industry.

Presenters:

  • Amneet Singh, Vice President, Everest Group
  • Katrina Menzigian, Vice President, Everest Group
  • H. Karthik, Vice President, Everest Group

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Webinars

5 Common Myths of Location Selection | Webinar

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Thursday, April 26, 2012 | 9 a.m. CDT

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Increasingly, companies are expanding their global footprint and leveraging multiple locations for service delivery.

Mature buyers and most service providers are typically spread across two or more regions with more than three delivery centers in as many countries. Even though companies have become more sophisticated in location selection, the influence of common myths can still lead one astray.

Are you following myths or facts when making your location decisions?

Everest Group will debunk five common myths in this one-hour webinar. The audience will gain a holistic view of location evaluation, avoid the common pitfalls, and make fact-based location decisions.

Presenters

  • Eric Simonson, Managing Partner – Research, Everest Group
  • Amneet Singh, Vice President – Global Sourcing, Everest Group
  • H. Karthik, Vice President, Everest Group

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Webinars

TechAmerica Webinar: Incorporating US Domestic Locations into Your Global Outsourcing Delivery Strategy | Webinar

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Tuesday, April 17, 2012 | 12 p.m. CDT

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The outsourcing space has changed greatly since its infancy some 20 years ago and for many outsourcing service providers and buyers, service delivery is now not only about choosing one location over another, but about having the right balance of locations. Offshore, nearshore and domestic sourcing are no longer mutually exclusive with many organizations emphasizing the right location for the right type of work to fit business needs. Similar to a financial portfolio, a global delivery portfolio needs to balance costs with benefits, and organizations are taking a holistic approach when planning their outsourcing delivery strategy.

The United States as a domestic sourcing location, can play an integral role in a company’s global delivery portfolio. However, as with any outsourcing location, the US domestic market has its strengths and weaknesses. How can you incorporate US locations into your global delivery portfolio? What benefits and challenges will you encounter in diversifying your delivery footprint? Join us at this webinar where our speakers will provide insights into

  • Outsourcing trends that affect attractiveness of US as well as global delivery locations
  • Factors to consider when implementing a global outsourcing delivery strategy
  • The impact a global delivery footprint can have on an organization’s performance

Presenters:

  • Steve Ogilvie, Executive Vice President, Healthcare Payer Services, Firstsource Solutions USA
  • Eric Simonson, Managing Partner, Research, Everest Group
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Joint Everest Group & GEP Webinar: Top 10 Best Practices in Procurement Outsourcing | Webinar

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Tuesday, April 3, 2012 | 1 p.m. CDTGEP Logo

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Procurement Outsourcing (PO) has been gaining momentum in the C-Suite. How do you evaluate the claims and the credibility of competing offerings?

Join GEP and Everest Group in this insightful, one-hour webinar and get perspective on how to:

  • Get finance involved in the PO initiative from the beginning
  • Build a phased approach to manage risk
  • Apply a balanced scorecard approach
  • Realize PO savings with multiple value levers

Whether you are focused on the end-to-end Source to Pay (S2P) or the sourcing and category management (S2C), this webinar will help current and prospective PO buyers realize value from their engagements.

Presenters:

  • Saurabh Gupta, Vice President, Everest Group
  • Wayne R. Clark, Vice President, Procurement Outsourcing, GEP
Webinars

3 Reasons Why Your IT Deal Pricing Should Not Change | Webinar

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Thursday, March 22, 2012 | 9:00 AM CDT

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Sustained buyer pressure during the recessionary phase of 2009-2010 led to a dip in pricing of IT services. However, there is a widespread counter argument by service providers – that prices need to increase soon.

As a result, key stakeholders in the procurement and sourcing departments are asking: 

Should I be prepared to pay more for the same service?

Or should I tell my provider to take a hike?

Everest Group invites you to a one-hour webinar that will cover:

  • Common service provider arguments for price increases
  • The rationale behind each argument
  • Whether these rationale should lead to a price hike or not

The webinar will also include analysis of key trends in the pricing of IT services.

Presenters:

  • Ross Tisnovsky, Senior Vice President, Everest Group
  • Rahul Gehani, Practice Director, Everest Group

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Time to Take a Hike

Time to Take a Hike

Webinars

Addressing the Total Talent Acquisition Need: Understanding the Blended RPO Approach | Webinar

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Thursday, February 23, 2012 | 10:00 AM CST

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This webcast is hosted by HR.com and available to all registered HR.com members for free


With the rising importance of contingent workforce, organizations need to employ the same kind of rigor in their hiring as they do in the case of permanent employees, and find better ways to engage this section of the workforce. A total talent acquisition approach, where both contingent and permanent hiring find inclusion under one single, integrated hiring program, can answer some of these needs.

While outsourcing has emerged as an efficient and effective way to manage both contingent and permanent hiring requirements; to date, organizations largely followed a silo-based approach. One service provider manages contingent hiring, commonly known as Managed Service Provider (MSP), while another manages permanent hiring, commonly known as Recruitment Process Outsourcing (RPO), with non-existent collaboration and visibility across these two arrangements. In order to capture the value proposition of a total talent acquisition approach, organizations need to evaluate an integrated outsourcing model called “Blended RPO”.

The blended RPO approach can yield significant benefits to buyers in terms of financial, business, and strategic impact over and above that of an independent MSP and RPO arrangement. However, there are some practical challenges that both buyers and service providers need to overcome to accelerate the adoption levels and realize the full potential of blended RPO.

This research report highlights:

  • What are the drivers for a total talent acquisition approach?
  • What are the financial, business, and strategic impacts that a blended RPO can create?
  • What are some of the major challenges in adoption of a blended RPO model?
  • What are the key considerations for buyers to realize the enhanced value proposition?

Presenters:

  • Rajesh Ranjan, Vice President, Everest Group
  • Kimberley Hubble, Global RPO Leader, Hudson RPO
Webinars

Market Developments in Q4-2011 and 2011 Year in Review | Webinar

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Thursday, February 16, 2012 | 9:00 AM CST

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How has the global services industry been impacted by the economic slowdown? Why has global services delivery increased in Central & Eastern Europe? And what about Africa? Join us for a fast-moving webinar to review the state of the global services industry in 2011 and outlook for 2012.

This webinar will provide facts and insights on the decline in outsourcing transactions, reduction in operating margins across leading service providers, and captive adoption in emerging locations.

Don’t Miss the Special Feature… with President Obama’s call to move offshore jobs onshore, this webinar will examine the options for Tier II/III locations in the United States. We will provide our views on the implications for global services industry.

Presenters:

  • Eric Simonson, Managing Partner – Research
  • Katrina Menzigian, Vice President
  • H. Karthik, Vice President

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Webinars

2012 Market Predictions | Webinar

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Thursday, January 19, 2012 | 9:00 AM CST

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The year 2012 is not likely to start with a bang, but will it be the end of times? Definitely no.

Worldwide economic and political uncertainly will attribute to a sluggish start for global sourcing in 2012. However, business confidence will likely be restored towards the end of the year, as buyers look to global management and consolidation initiatives to optimize existing sourcing channels.

Join us for a one-hour webinar featuring a panel of our analysts who will share its predictions and insights in the following areas:

2012 Predictions Panel:

  • Katrina Menzigian, Vice President – Research Relations (Moderator)
  • Rishabh Gupta, Senior Research Analyst (BFSI)
  • Rajat Juneja, Senior Research Analyst (BFSI, Service Provider Intelligence)
  • Abhishek Menon, Senior Research Analyst (HRO, FAO, PO)
  • Abhishek Singh, Senior Research Analyst (ITO)
  • Anurag Srivastava, Senior Research Analyst (GS)

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