Business Process as a Service: What Can It Do for My Mid-Market Company? | Webinar

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Tuesday, July 31, 2012 | 1 p.m. CDT

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Business Process as a Service (BPaaS) can bring cost reductions and operations efficiencies to your organization through best in class processes and ERP technology. Access to expertise, optimization strategies, a scalable workforce and an ability to focus more energy on your core business are becoming increasingly important for mid-market companies. These things are also becoming increasingly available to this market, and BPaaS is emerging with a strong business case for small to mid-sized businesses.

There is a way to be on the leading edge of this emerging solution, all while still carefully evaluating and planning for potential risks and challenges. In this webinar, Everest Group’s Saurabh Gupta will discuss how to maximize the BPaaS solution in your mid-market organization.

Join our experts to learn:

  • What attractive value proposition BPaaS offers mid-market companies
  • How the emergence of BPaaS is resulting in a strong business case for the mid-market
  • Why it is important to consider BPaaS for your organization
  • How Sutherland Global Service’s CLARITY es solution meets the specific business process outsourcing and best in class ERP needs of the mid-market with a single solution with rapid implementation.

And just prior to the event, receive Everest Group’s latest whitepaper on BPaas! Reserve your spot today!

Who Should Attend:  CEOs, CFOs and CIOs looking for flexible, scalable solutions for their organizations.


Multi-Country RPO: Service Delivery Model and Best Practices | Webinar

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Wednesday, July 18, 2012 | 11 a.m. CDT

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A growing number of global organizations are adopting Multi-country Recruitment Process Outsourcing (MCRPO) to better address talent acquisition needs across regions. The MCRPO service delivery model is evolving quickly and many best practices are emerging.

Randstad Sourceright and the Everest Group, a leading global consulting and research firm, have conducted an in-depth study to understand the prevalent service delivery models in MCRPO and their business impact. We would like to invite you to a webinar covering the findings, presented by Rajesh Ranjan, Vice President at the Everest Group.

  • Webinar: Multi-Country RPO: Unveiling Best Practices in Service Delivery Model
  • When: Wednesday, July 18th  12:00-1:00 PM ET (US)
  • Cost: Complimentary, with registration
  • Additional Information: All attendees will receive an executive summary of study findings, compliments of Randstad Sourceright
  • To Register:
  • This Webinar will be recorded: When available, a link to the recording will be provided to all registered attendees.

About the webinar and study
This study was commissioned by Randstad Sourceright to provide a view into the best practices and successes in the growing market for Multi-Country RPO solutions. Includes:

  • In-depth buyer insight: drawn from RFIs, buyer Interviews, and analysis of survey data
  • Best practices: in key areas such as scope and delivery, pricing, performance management, governance, technology, provider selection, implementation and risk management
  • Market trends: including a perspective on growth, and the needs and challenges that will drive the evolution of MCRPO
HfS Research

High Performance BPO | Webinar

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HfS Research Wednesday, June 20, 2012 | 9 a.m. CDT

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The BPO industry has been going through a remarkable evolution since the first major deals were cast barely more than a decade ago. It’s high time we took stock and considered the generations through which the industry has progressed, and evaluated how some organizations have developed their BPO relationships from being merely “operationally efficient” to being genuinely “transformative” for their businesses.

The following BPO luminaries will share their experiences and views and invite you to pose questions and get involved in the discussion:

  • Phil Fersht, CEO – HfS Research
  • Mike Ward, Senior Director, Finance Operations – Cisco Systems
  • Professor Leslie Willcocks, Head of Outsourcing Unit – London School of Economics
  • Charles Sutherland, BPO Growth Platform – Accenture
  • Eric Simonson, Managing Partner of Research – Everest Group

The Facts about the Cost Competitiveness of Global In-house Centers | Webinar

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Wednesday, June 6, 2012 | 9 a.m. CDT

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Esteemed Panelists Provide a Reality-based Look at Wage Inflation and the Sustainability of Cost Arbitrage

Speculation of fading cost competitiveness have long surrounded Global In-house Centers (GICs), or captives. To arm decision makers with real data rather than speculation, Everest Group and NASSCOM conducted research to understand the extent of cost savings achieved, levers for driving cost savings, and the future sustainability of these savings.

Join us for a one-hour webinar to review the findings of this important study and hear first-hand from Wells Fargo and MetLife executives about their real-life lessons with GICs.

Webinar discussion will focus on addressing the following questions:

  • How much savings do GICs deliver from a total cost of ownership perspective?
  • Is inflation a serious concern?
  • How sustainable is the cost competitiveness of GICs?

About the Study

Everest Group and NASSCOM conducted the joint research Cost Competitiveness of Global In-house Centers (GICs) based on input and perspectives from multiple leading GICs and Everest Group’s proprietary knowledge base.

Special thanks to our steering committee: Deena Harapanahalli, Invesco; Aveek Mukherjee, Wells Fargo; Nitin Seth, Fidelity Worldwide Investment; and Sriram Dhanyamraju, Dell


  • Charles Roberson, Head of Enterprise Expense Management and Offshoring, Corporate Finance Group, Wells Fargo
  • Kush Kamra, Senior Vice President, Global Operations, and Chairman & Managing Director, Global Operations Support Center, MetLife
  • H. Karthik, Vice President, Everest Group


  • Eric Simonson, Managing Partner, Research, Everest Group

Related Content: 

HfS Research

The Services Savants Web-debate | Webinar

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Thursday, May 17, 2012 | 11 a.m. CDTHfS Research

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Ever wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this will become a reality!


  1. Phil Fersht, Founder and CEO – HfS Research
  2. Peter Bendor-Samuel, CEO – Everest Group
  3. Charlie Aird, US Shared Services and Outsourcing Leader -PricewaterhouseCoopers
  4. Ben Trowbridge, CEO – Alsbridge
  5. Peter Lowes, Principal – Deloitte Consulting
  6. Cliff Justice, Partner & U.S. Leader, Shared Services and Outsourcing Advisory – KPMG

Market Developments in Q1-2012 | Webinar

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Wednesday, May 16, 2012 | 9 a.m. CDT

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Much has happened in the global services market during the first quarter of 2012. As buyers and providers of global services, join us for a one-hour webinar which will cover:

  • Outsourcing trends in Q1-2012
  • Captive trends and developments
  • Change in locations in Eastern Europe between 2011 and 2012
  • Overview of the 20 leading service providers

Don’t Miss the Special Feature… Rural sourcing is emerging as an area of interest among buyers and service providers, given its appeal as a potential alternative to conventional outsourcing/offshoring models. Learn about the potential implications this has for the global services industry.


  • Amneet Singh, Vice President, Everest Group
  • Katrina Menzigian, Vice President, Everest Group
  • H. Karthik, Vice President, Everest Group

Related Content:


5 Common Myths of Location Selection | Webinar

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Thursday, April 26, 2012 | 9 a.m. CDT

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Increasingly, companies are expanding their global footprint and leveraging multiple locations for service delivery.

Mature buyers and most service providers are typically spread across two or more regions with more than three delivery centers in as many countries. Even though companies have become more sophisticated in location selection, the influence of common myths can still lead one astray.

Are you following myths or facts when making your location decisions?

Everest Group will debunk five common myths in this one-hour webinar. The audience will gain a holistic view of location evaluation, avoid the common pitfalls, and make fact-based location decisions.


  • Eric Simonson, Managing Partner – Research, Everest Group
  • Amneet Singh, Vice President – Global Sourcing, Everest Group
  • H. Karthik, Vice President, Everest Group

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TechAmerica Webinar: Incorporating US Domestic Locations into Your Global Outsourcing Delivery Strategy | Webinar

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Tuesday, April 17, 2012 | 12 p.m. CDT

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The outsourcing space has changed greatly since its infancy some 20 years ago and for many outsourcing service providers and buyers, service delivery is now not only about choosing one location over another, but about having the right balance of locations. Offshore, nearshore and domestic sourcing are no longer mutually exclusive with many organizations emphasizing the right location for the right type of work to fit business needs. Similar to a financial portfolio, a global delivery portfolio needs to balance costs with benefits, and organizations are taking a holistic approach when planning their outsourcing delivery strategy.

The United States as a domestic sourcing location, can play an integral role in a company’s global delivery portfolio. However, as with any outsourcing location, the US domestic market has its strengths and weaknesses. How can you incorporate US locations into your global delivery portfolio? What benefits and challenges will you encounter in diversifying your delivery footprint? Join us at this webinar where our speakers will provide insights into

  • Outsourcing trends that affect attractiveness of US as well as global delivery locations
  • Factors to consider when implementing a global outsourcing delivery strategy
  • The impact a global delivery footprint can have on an organization’s performance


  • Steve Ogilvie, Executive Vice President, Healthcare Payer Services, Firstsource Solutions USA
  • Eric Simonson, Managing Partner, Research, Everest Group
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Joint Everest Group & GEP Webinar: Top 10 Best Practices in Procurement Outsourcing | Webinar

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Tuesday, April 3, 2012 | 1 p.m. CDTGEP Logo

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Procurement Outsourcing (PO) has been gaining momentum in the C-Suite. How do you evaluate the claims and the credibility of competing offerings?

Join GEP and Everest Group in this insightful, one-hour webinar and get perspective on how to:

  • Get finance involved in the PO initiative from the beginning
  • Build a phased approach to manage risk
  • Apply a balanced scorecard approach
  • Realize PO savings with multiple value levers

Whether you are focused on the end-to-end Source to Pay (S2P) or the sourcing and category management (S2C), this webinar will help current and prospective PO buyers realize value from their engagements.


  • Saurabh Gupta, Vice President, Everest Group
  • Wayne R. Clark, Vice President, Procurement Outsourcing, GEP

3 Reasons Why Your IT Deal Pricing Should Not Change | Webinar

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Thursday, March 22, 2012 | 9:00 AM CDT

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Sustained buyer pressure during the recessionary phase of 2009-2010 led to a dip in pricing of IT services. However, there is a widespread counter argument by service providers – that prices need to increase soon.

As a result, key stakeholders in the procurement and sourcing departments are asking: 

Should I be prepared to pay more for the same service?

Or should I tell my provider to take a hike?

Everest Group invites you to a one-hour webinar that will cover:

  • Common service provider arguments for price increases
  • The rationale behind each argument
  • Whether these rationale should lead to a price hike or not

The webinar will also include analysis of key trends in the pricing of IT services.


  • Ross Tisnovsky, Senior Vice President, Everest Group
  • Rahul Gehani, Practice Director, Everest Group

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Time to Take a Hike

Time to Take a Hike