Category

Webinars

Market Vista™ 1Q17 Update PLUS an Exploration of Hybrid Sourcing Delivery Models

By | Webinars

Tuesday, May 16, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

View this webinar playback to gain insights on the global services industry. We discuss the latest global service market trends as well as the impact of regulation on the industry. In addition, we provide a unique perspective on the adoption of hybrid sourcing delivery models.

Webinar Playback

In this one-hour webinar we discussed:

  • Trends: How did the global services industry fair in Q1 2017? Which new trends are continuing from 2016?
  • Segments: Which new segments drove growth? How and to what extent did new technologies play a role?
  • Regulations: What is the likely impact of key regulations, such as visa reforms in the United States, on the global services industry?
  • Geographies: How did locations fare given the past year’s many socio-political changes? Why did Nearshore Europe witness a decrease in activity after many years of sustained interest?
  • Hybrid Sourcing Delivery Models (Special Topic): What is the adoption of hybrid sourcing models (i.e., BOT, Virtual/Assisted GIC, Joint Venture)? What are the relative benefits and challenges associated with implementing these models?

Presenters:
H. Karthik, Partner – Global Sourcing
Salil Dani, Vice President – Global Sourcing
Sakshi Garg, Practice Director – Global Sourcing

Who should view?

  • Enterprises: C-level executives, VPs, and decision-makers of enterprises or GICs looking to understand developments in global services space
  • Service Providers: C-level executives and VPs interested in understanding the progression of the global services space
  • Anyone wanting to understand the global services industry developments in Q1 2016 and the outlook for the remainder of this year

Accelerating Digital Innovation and Growth in China | Webinar

By | Webinars

Monday, May 15 | 8:00 – 10:00 pm China Standard Time

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Research Practice Director Yugal Joshi will help lead a Digital Leaders China-hosted webinar titled Accelerating Digital Innovation and Growth in China.

Digital Leaders China will focus on building a digital and physical ecosystem for companies in China and around the globe to connect with each other and develop their strategic and operational digital capabilities.

Attendees will discuss and hear from digital experts about the leading thinking on IoT implementation. The event will be conducted in Chinese and English and will include thought leadership from the Federal Bureau of Investigation (FBI) and Everest Group.

Everest Group speaker

Yugal Joshi
Practice Director, Research
Everest Group

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How Smart Machines Will Drive the Next Generation IT Infrastructure Transformation | Webinar

By | Webinars

Thursday, April 13 | 11:00 am – 12:00 pm EDT

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Research Practice Director Ashwin Venkatesan will help lead an GAVS Technologies-hosted webinar titled How Smart Machines Will Drive the Next Generation IT Infrastructure Transformation. The webinar will feature key speakers from Everest Group and GAVS Technologies

Speakers

Ashwin Venkatesan
Practice Director, Research
Everest Group

Chandra Mouleswaran Sundaram
VP, Infrastructure Management
GAVS Technologies

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Riding the Digital Transformation Wave: How to get the most from your service provider relationship

By | Webinars

Thursday, April 6,2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Service providers are often promising their enterprise clients huge benefits from digital transformation and automation implementations – with the “un-benchmarked” benchmark for automation-led gains as high as 40 percent.

Where do the true opportunities reside? Are the promised benefits truly tied to transformative outcomes? How should you approach your contract with transformation in mind? These are some of the many questions and challenges enterprise sourcing and procurement leaders such as yourself are facing in today’s disruptive market. When making any decision, it’s best to base your actions on facts rather than sales team promises.

While conducting comprehensive contract advisory work and strategic engagement reviews, we have identified the typical sources of value leakage in global services contracts, true implications of next-generation transformational levers, and how enterprises can leverage them to evolve their contracting models.

Listen to Playback

In this one-hour webinar we discuss:

  • Typical sources of value loss in contracts
  • The practical roadmap for uncovering “automation-led” benefits
  • How next-generation digital levers can create a win-win situation for both parties
  • How enterprises are keeping their contracts up-to-date in a highly disrupted market

Presenters:
Sarthak Brahma, Vice President – Pricing Assurance
Abhishek Sharma, Vice President – Pricing Assurance

Who should listen?

  • Enterprises: C-level executives, Sourcing and Procurement executives, Category Management leads, Vendor relationship managers, IT and BPO portfolio leads

Make America Great Again: How could President Trump’s policies reshape the American job market?

By | Webinars

Wednesday, April 5,2017 | 10 a.m. CDT, 11 a.m. EDT, 4 p.m. BST, 8:30 p.m. IST

The global landscape for jobs could be undergoing a significant shift due to President Trump’s campaign promises and early action, which point to a central theme of “Protecting American Jobs.”

Leaders from firms of all types with a global workforce, and even those that are affected more generally by the competitiveness of the American economy should join us for a discussion of the forces shaping talent models in the United States.

Listen to playback

In this one-hour webinar we discussed:

  • A deep dive on US job losses and the state of the economy
  • Trends in the workforce driving the US administration’s actions and its impact on US competitiveness
  • Initiatives taken by leading countries and companies to enhance global competitiveness
  • Implications for global talent and business models in the near and medium term

Presenters:
Marvin Newell, Partner
Hardik Chokshi, Senior Consultant

Who should listen?

  • Enterprise C-level executives, VPs, business leaders and decision-makers that could be impacted by new US administration’s job policies.
  • Service provider C-level executives, VPs, business leaders and decision-makers with global talent models and/or competitors with global talent models.

Patient Care to Talent Care: Optimizing Talent Acquisition | Webinar

By | Webinars

Thursday, March 30 | 10:00 – 11:00 am PDT

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Research Practice Director Arkadev Basak will help lead an AMN Healthcare-hosted webinar titled Patient Care to Talent Care: Optimizing Talent Acquition. The webinar will feature key speakers from Everest Group and AMN Healthcare and will discuss discuss why the complex talent needs of the healthcare industry require a look at the talent acquisition function with a combined lens that considers both permanent and contingent staff. Attendees will learn how:

  • A single service provider managing the entire spectrum of talent facilitates better onboarding of hires
  • A holistic talent management solution can help reduce compliance issues
  • Selecting the right workforce solutions partner can help accelerate a healthcare provider’s transition to an integrated talent management strategy

Speakers

Arkadev Basak
Practice Director, Research
Everest Group

Dan White
President, Strategic Workforce Solutions
AMN Healthcare

Becky Kahn
SVP, Strategic Workforce Solutions
AMN Healthcare

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RPA Market and Technology Trends: What is new and how does it affect your organization?

By | Webinars

Tuesday, March 28th, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

The RPA market and technology landscape are rapidly evolving. We have been following the trends closely and have unique insights to offer industry stakeholders as they evaluate how these changes will impact their organizations. From collecting unique datasets to assessing and comparing leading technologies side-by-side, Everest Group has a unique perspective to offer as part of this live event.

Listen to playback

In this one-hour webinar we address the following questions:

  • What are the key RPA market trends?
  • How are RPA technologies evolving, and what the trends mean for users?
  • How are RPA vendors’ commercial models changing?
  • What challenges have users faced in deploying RPA?
  • How are leading organizations managing their deployments?

Presenters:
Sarah Burnett, Vice President – European Research & Service Optimization Technologies
Amardeep Modi, Senior Analyst – Service Optimization Technologies

Who should view?

  • Enterprises: C-level executives, VPs, and decision-makers of enterprises looking to understand anticipated developments in the RPA space in 2017
  • Service providers: C-level executives and VPs interested in understanding the anticipated progression of the RPA space in 2017
  • Anyone wanting to understand RPA technology trends in 2017

Everest Group Special Coverage: Is banking industry optimism at risk of being trumped by delivery model impacts?

By | Uncategorized, Webinars

Thursday, February 23rd, 2017 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 8:30 p.m. IST

The banking industry is optimistic about the Trump administration’s policy announcements thus far. HOWEVER, the downsides of these potential changes—particularly as they relate to global service delivery models—must not be ignored. Join this webinar to hear Everest Group’s perspective on how these and other growing protectionist policies will impact your operational strategy.

Listen to playback

In this one-hour webinar we’ll cover:

  • Trump’s statements on US job protection and what it could mean for the banking industry’s significant use of offshore labor
  • The proposed visa reforms and border restrictions and their impact on access to skilled technical resources at a cost-effective rate
  • The impact of talent scarcity on the ability for banks to compete in the ever more technology-driven arena of banking innovation
  • Other risks we are monitoring, including:
    • Trade protectionism’s impact on the US economy
    • Corporations’ ability to move resources internationally
    • Tightening of foreign ownership rules

Presenters:
Todd Hintze, Managing Partner – Everest Group
Mark Lade, Associate Partner – Everest Group

Who should attend?

  • Enterprises: C-level executives, VPs, banking leaders and decision-makers who need to stay on top of the changing political landscape as they plan future strategies
  • Service Providers: C-level executives and VPs looking for insights to help them build service delivery strategies
  • Anyone who depends on key IT and business process services industry insights as part of his/her strategic role

Market Vista™ 2016 Year-in-Review and Outlook for 2017

By | Webinars

Thursday, February 16th, 2017 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 8:30 p.m. IST

Geopolitical dynamics have significant impact on the global services industry, and 2016 sure was a year of change in nearly every corner of the world! If you’re trying to make sense of how this volatility will impact your global services strategy, you will want to attend our Market Vista webinar.

Listen to Playback

In this one-hour webinar we’ll cover

  • Trends: How did the global services industry fare in 2016? What new trends arose and what remained the same?
  • Outsourcing models: How did sourcing models evolve in 2016 in light of global upheaval? Did collaboration between enterprises and service providers increase … or did they become more competitive?
  • Geographies: How have ongoing socio-political changes impacted demand geographies and offshore/nearshore location selection? Did any new locations gain attention?
  • Segments: Did 2016’s geopolitical change impact some segments more than others? What about automation – how and to what extent did technologies play out in 2016 and what does that mean for the future?

Presenters:
Eric Simonson, Managing Partner – Research
H. Karthik, Partner – Global Sourcing
Anurag Srivastava, Vice President – Global Sourcing

Who should attend?

  • Executives: C-level executives, VPs, GIC leaders and decision-makers who need to stay on top of vital changes in the global services space as they plan future strategy
  • Service providers: C-level executives and VPs looking for insights to help them build service delivery strategy
  • Anyone who depends on key global services industry insights as part of his/her strategic role

Addressing Payer Costs through a Comprehensive Model | Webinar

By | Webinars

Wednesday, February 8 | 12:00 – 1:00 pm ET

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Research Partner Jimit Arora will help lead an Optum-hosted webinar titled Addressing Payer Costs through a Comprehensive Model: A Blueprint to Achieving Breakthrough Cost Savings. The webinar will feature key speakers from Everest Group and Optum and will explore how health plans can approach breakthrough cost savings by addressing medical and operational costs together.

Managing IT, process and medical costs separately can be costly. Attend to learn how plans can convert their entire spectrum of costs into a utility-based model, with a best-of-breed service provider that can service these costs on a PMPM basis.

Speakers

Jimit Arora
Partner, Research
Everest Group

Donna Holmes
VP, Payer Operations Consulting
Optum

Zahoor Elahi
SVP, Product Development
Optum

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