Category

Webinars

Market Vista™ 2016 Year-in-Review and Outlook for 2017

By | Webinars

Thursday, February 16th, 2017 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 8:30 p.m. IST

Geopolitical dynamics have significant impact on the global services industry, and 2016 sure was a year of change in nearly every corner of the world! If you’re trying to make sense of how this volatility will impact your global services strategy, you will want to attend our Market Vista webinar.

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In this one-hour webinar we’ll cover

  • Trends: How did the global services industry fare in 2016? What new trends arose and what remained the same?
  • Outsourcing models: How did sourcing models evolve in 2016 in light of global upheaval? Did collaboration between enterprises and service providers increase … or did they become more competitive?
  • Geographies: How have ongoing socio-political changes impacted demand geographies and offshore/nearshore location selection? Did any new locations gain attention?
  • Segments: Did 2016’s geopolitical change impact some segments more than others? What about automation – how and to what extent did technologies play out in 2016 and what does that mean for the future?

Presenters:
Eric Simonson, Managing Partner – Research
H. Karthik, Partner – Global Sourcing
Anurag Srivastava, Vice President – Global Sourcing

Who should attend?

  • Executives: C-level executives, VPs, GIC leaders and decision-makers who need to stay on top of vital changes in the global services space as they plan future strategy
  • Service providers: C-level executives and VPs looking for insights to help them build service delivery strategy
  • Anyone who depends on key global services industry insights as part of his/her strategic role

Addressing Payer Costs through a Comprehensive Model | Webinar

By | Webinars

Wednesday, February 8 | 12:00 – 1:00 pm ET

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Research Partner Jimit Arora will help lead an Optum-hosted webinar titled Addressing Payer Costs through a Comprehensive Model: A Blueprint to Achieving Breakthrough Cost Savings. The webinar will feature key speakers from Everest Group and Optum and will explore how health plans can approach breakthrough cost savings by addressing medical and operational costs together.

Managing IT, process and medical costs separately can be costly. Attend to learn how plans can convert their entire spectrum of costs into a utility-based model, with a best-of-breed service provider that can service these costs on a PMPM basis.

Speakers

Jimit Arora
Partner, Research
Everest Group

Donna Holmes
VP, Payer Operations Consulting
Optum

Zahoor Elahi
SVP, Product Development
Optum

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The Philippine Political Environment’s Impact on Global Services | Virtual Roundtable

By | Webinars

Tuesday, December 13, 2016 | 10:00 a.m. – 11:30 a.m. ET

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The recent changes in the Philippines’ political climate have raised alarm in the IT-BPM industry, both in the Philippines and the U.S. Questions abound as to how potential changes in the relationship between the Philippines and the U.S. will impact business relationships that many have come to rely upon.

Everest Group will offer a brief overview of the potential impact on the country’s IT-BPM industry; the group will then spend the bulk of the time discussing how they are thinking about how best to prepare and plan for potential impacts.

Who Should Attend
Senior global services executives and decision makers involved in outsourcing and delivery locations strategy interested in the impact of political changes in the Philippines on the global services industry and how those changes might impact their own strategies.

What You Will Learn
This session will help participants develop an understanding of the potential impact on the IT-BPM industry in Philippines and share thoughts around strategies going forward.

Please note that this event is for buyers only (no service providers).

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The Impact of Philippine Political Changes on Global Services, PLUS Market Vista™ Q3 Updates

By | Uncategorized, Webinars

Thursday, November 17th, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 8:30 p.m. IST

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Attend this webinar to gain the latest insights on the global services industry, particularly the impact of the recent changes to the political climate in the Philippines. You will have the opportunity to learn more about the current landscape as you plan your 2017 strategies.

This one-hour webinar will focus on:

  • Major contributors to global services market growth in Q3 2016
  • Demand geographies contributing to market growth
  • New segments that are driving growth Supply geographies best suited to support incremental demand
  • The market outlook for the remainder of 2016

Presenters:
H. Karthik, Partner – Global Sourcing
Salil Dani, Vice President – Global Sourcing

Who should attend:

  • Executives: C-level and VPs looking to understand the latest developments in the global services space, decision makers involved in outsourcing, GICs, and delivery locations, and executives who need to understand the implications of recent political changes on Philippines Global services industry
  • Service providers: C-level and VPs who focus on competitor strategy, digital initiatives, and location activity
  • Anyone wanting to understand the impact of political changes in the Philippines on the global services industry

Procurement Analytics 3.0 – Leveraging Technology for Greater Business Outcomes | Webinar

By | Webinars

Thursday, November 10 | 11 a.m. – 12 p.m. ET

Vice President of BPS Megan Weis and Senior Analyst Vatsal Gupta will be co-presenters at a November 10 webinar titled Procurement Analytics 3.0 – Leveraging Technology for Greater Business Outcomes. Paul Blake, Senior Manager of Product Marketing at GEP will also be a lead presenter during the webinar.

To thrive in today’s complex world, buyers of global outsourcing services are looking to their providers for next-generation models which not only lower cost, but leverage new tools and technologies to drive better business outcomes. In procurement, this next-generation model is squarely focused on analytics.

For many enterprises, procurement analytics begins – and ends – with spend analysis. Best-in-class procurement teams, however, are leveraging innovative analytics techniques and technology – in new areas – to drive greater value across their source-to-pay (S2P) processes. How can your procurement team do the same? In this session, experts from Everest Group and GEP will discuss how procurement organizations can apply next-gen analytics tools across S2P processes to improve their team’s overall reach and impact on the enterprise. They will also share key levers and best practices to help you successfully operationalize advanced procurement analytics.

Presenters

  • Megan Weis, VP Business Process Services at Everest Group
  • Vatsal Gupta, Senior Analyst at Everest Group
  • Paul Blake, Senior Manager of Product Marketing at GEP

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Future of IT Operations | Webinar

By | Webinars

Thursday, November 10, 2016 | 11 a.m .- 12 p.m. ET | 8-9 a.m. PT | 3-4 p.m. GMT

Research Vice President Chirajeet Sengupta will be a lead presenter an upcoming webinar titled The Future of IT Operations and hosted by L&T Infotech. Amit Bhattacharjee, Global Head, Infrastructure Management Services at L&T Infotech will also lead the webinar with Chirajeet.

Recently, Everest Group and L&T Infotech worked on a joint PoV on Adaptive Converged Operations, which highlighted the challenge of balancing cost, speed and user experience. The one-hour session on November 10 will throw light on how this challenge could be possibly overcome by a shift in delivery, technology and talent models.

Presenters

  • Chirajeet Sengupta – Vice President of Research at Everest Group
  • Amit Bhattacharjee, Global Head, Infrastructure Management Services at L&T Infotech

Register for the webinar

 

Is Your Delivery Locations Strategy Future-proof? | Webinar

By | Webinars

Thursday, October 20, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 7:30 p.m. IST

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Listen to this webinar playback to gain the insight you need to make sure your location strategy is best-in-class.

Rapidly evolving optimization technologies, changes in customer demands, shifts in operating environments, talent shortages, and continued cost and efficiency-related pressures will require both enterprises and service providers to reinvent their service delivery portfolios.

This one-hour webinar will focus on:

– Key forces shaping the global delivery locations strategy decisions for enterprises and service providers
– Ways global firms are tackling these challenges to ensure survival and sharpen competitive advantage
– Trends and shifts in the delivery locations landscape in the past 18 months, including new center set-up activity across locations, changes in operating risk environments, and Everest Group’s city- and function-level MAP Matrix™ assessments

Presenters:

H. Karthik, Partner – Global Sourcing
Anurag Srivastava, Vice President – Global Sourcing

Who should attend:

– Executives responsible for managing global service delivery, global sourcing, locations strategy, in-house centers, and global services centers
– Service provider executives seeking to learn more about key developments and trends in service delivery locations strategies, including the impact of disruptive technologies

Using Advanced Analytics to Design Tomorrow’s Business | Virtual Roundtable

By | Webinars

Wednesday, September 14, 2016 | 11:00 a.m. – 12:30 p.m. ET

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Enterprises today are using advanced analytics (predictive and prescriptive) better than ever before to understand their customers, markets, and regulatory environments. This groundwork is helping them to prepare their businesses today for tomorrow.

Participants will discuss their experiences in leveraging advanced analytics to tap into market and customer insights to prepare for the future, including how participants have structured their organizations – from the data, talent, and change management perspectives – to fully exploit the potential of analytics.

Who Should Attend
Global business leaders and executives wishing to understand how leading businesses are utilizing advanced analytics to prepare for the future.

What You Will Learn
This session will help participants gain a glimpse into the art-of-the-possible with advanced analytics solutions available today.

Please note that this event is for buyers only (no service providers).

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Enterprise GICs Lead Digital Transformation PLUS Market Vista™ Q2 2016, a Global Services Market Update | Webinar

By | Webinars

Wednesday, August 10, 9 a.m. CST, 10 a.m. EST, 3 PM BST, 7:30 PM IST

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We’ve all heard and experienced it firsthand: The global business environment is making a dramatic shift toward digital. Changing consumer demands, emerging disruptive technology, an increasing need to reduce go-to-market time, and unceasing pressures on margins are some of the powerful forces driving the trend.

The good news is that GICs (Global In-house Centers) are uniquely positioned to help their parent enterprises succeed in their strategic digital journey – as well as ultimately thrive in today’s dynamic business landscape.

Join us for a one-hour webinar, during which we’ll offer insights on the opportunities and challenges in front of GICs due to today’s disruptive wave of digital services.

We’ll also cover highlights of the global services market in Q2 2016. Key themes include:

  • Current landscape and adoption in offshore GICs
  • Maturity assessment of GICs in digital services
  • Implications of digital on GIC operating model
  • Market Vista™ update on the global services market in Q2 2016, covering outsourcing transactions, GIC activity, location trends, and service provider developments

Who should attend:

  • Enterprises:C-level and VPs of enterprises looking to leverage digital technology in service delivery; decision-makers involved in outsourcing, GICs, and delivery location; and GIC executives seeking insights on how to add value to their parent enterprises’ digital strategies
  • Service Providers:C-level and VPs of service providers wanting to understand enterprises’ digital needs and internal capabilities, as well as those seeking insights on the global services market’s latest developments
  • Everybodywanting to understand the latest developments in the global services market

What you’ll learn:

  • The reason behind why GICs are positioned to help enterprises succeed in the current and future digital environment. Practical guidance for making informed decisions about how to support the delivery of digital services
  • The latest trendsin outsourcing, GICs, delivery locations, and service provider developments to help you plan and develop sourcing strategies for your organization

Presenters:

  • Eric Simonson, Managing Partner – Research
  • H. Karthik, Partner – Global Sourcing
  • Aditya Verma, Practice Director – Global Sourcing

Rebalancing the Sourcing Model Mix | Virtual Roundtable

By | Webinars

Wednesday,  27 July 2016 | 11:00 a.m. – 12:30 p.m. EST

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Enterprises are looking for opportunities to optimize their global services delivery to reduce costs and enhance capabilities. Rebalancing sourcing models – Global In-house Centers (GICs) and third-party service providers – is one way to optimize service delivery. Many organizations are moving work in house in a bid to rebalance their sourcing model mix.

This session will provide an overview of market trends, followed by a group discussion around how enterprises are balancing outsourced and in-house service delivery to their best advantage.

Who Should Attend
Global services and enterprise outsourcing executives and GIC leaders wishing to learn more about the latest sourcing model trends and the evolving role of in-house models

What You Will Learn
This session will help participants calibrate their thinking on both outsourcing and in-house models and their roles going forward in a balanced sourcing portfolio.

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