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Using Advanced Analytics to Design Tomorrow's Business VRT

Using Advanced Analytics to Design Tomorrow’s Business | Virtual Roundtable

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Wednesday, September 14, 2016 | 11:00 a.m. – 12:30 p.m. ET

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Enterprises today are using advanced analytics (predictive and prescriptive) better than ever before to understand their customers, markets, and regulatory environments. This groundwork is helping them to prepare their businesses today for tomorrow.

Participants will discuss their experiences in leveraging advanced analytics to tap into market and customer insights to prepare for the future, including how participants have structured their organizations – from the data, talent, and change management perspectives – to fully exploit the potential of analytics.

Who Should Attend
Global business leaders and executives wishing to understand how leading businesses are utilizing advanced analytics to prepare for the future.

What You Will Learn
This session will help participants gain a glimpse into the art-of-the-possible with advanced analytics solutions available today.

Please note that this event is for buyers only (no service providers).

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Enterprise GICs Lead Digital Transformation PLUS Market Vista™ Q2 2016, a Global Services Market Update | Webinar

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Wednesday, August 10, 9 a.m. CST, 10 a.m. EST, 3 PM BST, 7:30 PM IST

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We’ve all heard and experienced it firsthand: The global business environment is making a dramatic shift toward digital. Changing consumer demands, emerging disruptive technology, an increasing need to reduce go-to-market time, and unceasing pressures on margins are some of the powerful forces driving the trend.

The good news is that GICs (Global In-house Centers) are uniquely positioned to help their parent enterprises succeed in their strategic digital journey – as well as ultimately thrive in today’s dynamic business landscape.

Join us for a one-hour webinar, during which we’ll offer insights on the opportunities and challenges in front of GICs due to today’s disruptive wave of digital services.

We’ll also cover highlights of the global services market in Q2 2016. Key themes include:

  • Current landscape and adoption in offshore GICs
  • Maturity assessment of GICs in digital services
  • Implications of digital on GIC operating model
  • Market Vista™ update on the global services market in Q2 2016, covering outsourcing transactions, GIC activity, location trends, and service provider developments

Who should attend:

  • Enterprises:C-level and VPs of enterprises looking to leverage digital technology in service delivery; decision-makers involved in outsourcing, GICs, and delivery location; and GIC executives seeking insights on how to add value to their parent enterprises’ digital strategies
  • Service Providers:C-level and VPs of service providers wanting to understand enterprises’ digital needs and internal capabilities, as well as those seeking insights on the global services market’s latest developments
  • Everybodywanting to understand the latest developments in the global services market

What you’ll learn:

  • The reason behind why GICs are positioned to help enterprises succeed in the current and future digital environment. Practical guidance for making informed decisions about how to support the delivery of digital services
  • The latest trendsin outsourcing, GICs, delivery locations, and service provider developments to help you plan and develop sourcing strategies for your organization

Presenters:

  • Eric Simonson, Managing Partner – Research
  • H. Karthik, Partner – Global Sourcing
  • Aditya Verma, Practice Director – Global Sourcing
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Rebalancing the Sourcing Model Mix | Virtual Roundtable

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Wednesday,  27 July 2016 | 11:00 a.m. – 12:30 p.m. EST

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Enterprises are looking for opportunities to optimize their global services delivery to reduce costs and enhance capabilities. Rebalancing sourcing models – Global In-house Centers (GICs) and third-party service providers – is one way to optimize service delivery. Many organizations are moving work in house in a bid to rebalance their sourcing model mix.

This session will provide an overview of market trends, followed by a group discussion around how enterprises are balancing outsourced and in-house service delivery to their best advantage.

Who Should Attend
Global services and enterprise outsourcing executives and GIC leaders wishing to learn more about the latest sourcing model trends and the evolving role of in-house models

What You Will Learn
This session will help participants calibrate their thinking on both outsourcing and in-house models and their roles going forward in a balanced sourcing portfolio.

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Patient Engagement: Strategies for Improving Outcomes and Experience While Lowering Costs | Webinar

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Tuesday, July 26, 2016 | 11:00 a.m. – 12:00 p.m. PT, 2:00 p.m. – 3:00 p.m. ET

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Abhishek Singh, Practice Director, Research, Everest Group will be a guest speaker during this Healthcare IT News-hosted webinar.

This one-hour webcast will explore the key success factors and challenges of enabling patient engagement in the digital age. Join Abhishek Singh of Everest Group, Stephanie Bartels, patient engagement solutions leader for Dell Services, and John DuBois, managing director of customer engagement for Dell Services for this insightful discussion.

Everest Group will share a key findings from a recent study on the current state of patient engagement maturity among providers. Dell Services will discuss how mobile, social, and customer relationship management tools can improve patient outcomes and where to look for ROI in strategic plans.

Speakers:

Abhishek Singh
Practice Director, Research
Everest Group

Stephanie Bartels
Patient Engagement Solutions Leader
Dell Services

John DuBois
Managing Director of Customer Engagement
Dell Services

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Setting Up A Service Delivery Automation Center of Excellence | Virtual Roundtable

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Tuesday, 12 July 2016 | 11:00 a.m. – 12:30 p.m. EST

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What’s next if you have already done a few RPA proofs of concept and have automated a handful of processes? How do you scale up, make the most of any lessons learned and the skills that you have gained? What about smarter automations – how do you trial those?

Designed to help enterprises leap onto the next stage of SDA maturity, participants will discuss with peers and experts the best practices for setting up and running an SDA CoE. We’ll also address challenges such as scaling up automations and resourcing. An SDA Center of Excellence (CoE) could be just the ticket for organizations that have left the RPA starting block and want to do more and maximize the returns from a broader set of automation technologies.

Who Should Attend
Global services and process transformation executives of enterprises wishing to discuss and learn more about scaling up and broadening service delivery automation (and RPA in particular) by setting up a CoE.

What You Will Learn
Participants will discuss and learn about where to start and what factors to consider when setting up an SDA CoE.

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The State of Digital Adoption in Europe: Overwhelmed by the Abundance of Technology | Webinar

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Thursday May 19, 7 a.m. CST, 8 a.m. EST, 1 PM BST, 5:30 PM IST

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Possibly for the first time in history, enterprises are challenged not by the lack of technology, but by its overwhelming abundance. The critical imperative for enterprises is to stay ahead of the competition’s adoption curve in a manner that yields efficiency throughout the value chain – from back-office to customer engagement.

In Europe, an interesting picture is emerging where enterprises display a high degree of adoption maturity for digital technologies. However, this adoption is targeted across specific technology themes. To delve into the true nature of adoption, we conducted a survey with IT leaders in 100 European enterprises, and the results revealed a few surprises.

Join us for an insightful one-hour webinar in which Everest Group’s experts present a summary of our survey findings and analysis of the European digital landscape including:

  • Assessment of the extent and nature of digital technology adoption amongst European enterprises
  • Identification of key enterprise segments for digital adoption and mapping their adoption behavior
  • Identification of key implications for European enterprises and service providers serving this market

Who should attend:

  • Senior managers of European enterprises seeking to leverage digital technology to better engage customers, create new business models, streamline internal processes, drive supply chain efficiencies, and make IT more agile and efficient
  • Service Providers who are seeking to better understand the needs of their customers in adopting digital technologies

What you’ll learn:

  • The extent and nature of digital technology adoption among European enterprises
  • Key enterprise segments for digital adoption and adoption prevalence
  • Key implications for European enterprises service providers

Presenters:

  • Sarah Burnett Research, Vice President – Europe
  • Rob Hughes, Client Director – Europe
  • Chirajeet Sengupta, Research Vice President – ITS
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Integrating Best Practice SLAs and KPIs into Sourcing Contracts | Virtual Roundtable

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Wednesday, 18 May 2016 | 11:00 a.m. – 12:30 p.m. EST

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SLAs and KPIs are an integral part of an outsourcing contract, and they should be aligned to overall program objectives. Misalignment can have significant impact on deal pricing, quality of service delivery, and customer experience.

Following an overview of contemporary market trends, participants will discuss useful negotiation levers to employ (and key pitfalls to avoid) to help structure equitable SLAs as part of the contracting process.

Who Should Attend
Outsourcing and procurement executives responsible for negotiating contract terms seeking to learn more about contemporary best practices in negotiating SLAs with service providers

What You Will Learn
This session will help participants develop insights on equitable incorporation of best practice SLAs and KPIs into contracts, without sacrificing service performance or incurring avoidable costs.

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Key Insight on Digital Service Delivery “Talent Hotspots” PLUS Market Vista™ Q1 2016 Update | Webinar

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Thursday, May 12, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 7:30 p.m. IST

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The rapid pace of technology advancement and the increasing focus on digital consumerism are driving digitalization of services. As the industry embraces the digital agenda, talent has become the most critical success factor for both enterprises and service providers.

Join us for a one-hour webinar in which we’ll offer insights on the delivery locations that are positioned to become the “talent hotspots” for the delivery of digital services.

This webinar will also examine highlights of the global services market in Q1 2016, as we present findings of our Market Vista Q1 2016 research. Our expert presenters will discuss the following key themes:

  • Talent value propositions of leading geographies supporting digital services
  • Global “hotspots” for supporting various digital services
  • Next-wave locations for supporting digital services
  • Updates on the global services market in Q1 2016, including outsourcing transactions, Global In-house Center (GIC) activity, location trends, and service provider developments

Who Should Attend

  • Enterprises: C-level and VPs of enterprises looking to leverage digital technology in service delivery strategies and wanting to understand where they can find digital technology talent; decision-makers involved in outsourcing, GICs, and delivery location
  • Service Providers: C-level and VPs of service providers wanting to understand and meet the needs of customers who are adopting digital technologies (this includes businesses providing the key talent to address these demands)
  • Everybody wanting to understand the latest developments in the global services market

What you’ll learn

  • The what and why of key digital talent hotspots. Practical guidance for making informed decisions about how to support the delivery of digital services
  • The latest trends in outsourcing, GICs, delivery locations, and service provider developments to help you plan and develop sourcing strategies for your organization

Presenters:

  • Julian Herbert, Vice President – Information Services (Europe)
  • Salil Dani, Vice President – Global Sourcing
  • Anurag Srivastava, Practice Director – Global Sourcing
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The CFO Playbook on Technology: How Finance Can Forge a Collaborative Partnership with IT | Webinar

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Monday, May 2, 2016 | 2 p.m. EST

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Peter Bendor-Samuel, Founder and CEO, Everest Group will be a featured panelist on this CFO-hosted webinar.

CFOs know that investing in technology is imperative to remaining competitive as a business today. Equally crucial, however, is investing in your IT department. In addition to being willing to provide your IT department with the necessary budget to run effectively, CFOs should be doing everything in their power to forge strategic partnerships with IT executives. IT leaders have valuable insights into the future of business that CFOs are wise to use. IT leaders can also help steer technology investments in the right direction to ensure their organizations employ the the best tools to foster growth.

This Webcast will discuss the benefits of forming and strengthening a strategic partnership between finance and IT, including:

  • The importance of a strong, collaborative IT function;
  • How to find (and cultivate) the right IT talent to support your organization’s strategic goals;
  • The relationship between IT spending and growth — and how to make sure your IT dollars achieve the ROI you’re looking for; and
  • The benefits of a close CFO-IT relationship, including how to start incorporating your CIO into the bigger picture of your organization.

Panelists:

  • Peter Bendor-Samuel, Founder and CEO, Everest Group
  • Bruce Myers, Managing Director, AlixPartners
  • Mark Peacock, IT Transformation Practice Leader and Principal,
    The Hackett Group

Learn more and register to attend

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Multi-Country Payroll Outsourcing: How an Integrated Approach Can Produce Much More than Cost Savings for MNCs | Webinar

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Wednesday, April 27, 2016 | 2 p.m. AEST, 12 p.m. SGT, 12 p.m. CST, 4 p.m. NZST, 1 p.m. JST, 9:30 a.m. IST

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Arkadev Basak, Practice Director, Business Process Services, Everest Group will be a guest speaker on this Ascender-hosted webinar.

Multi-Country Payroll Outsourcing (MCPO) within Asia Pacific has been slow to mature, however with growth now outpacing other regions by 5-10%, MNCs need to address what this means for their APAC strategy.

The multiple challenges arising from the diversity of the Asia Pacific region vis-à-vis the traditional disjointed, multiple single-country outsourcing model, is leading to the rapid adoption of MCPO. The market has seen a large number of MNCs (headquartered in the West as well as in Asia Pacific) implementing an integrated MCPO strategy.

This webinar describes the benefits of MCPO that extend beyond cost-savings and into compliance, control, visibility and the importance of organisational alignment.

Join us for an insightful one-hour webinar in which our experts will discuss:

  • The key imperatives and best practices to keep in mind to create successful business outcomes
    • Including: organizational alignment, appropriate delivery & technology model, and implementation strategy
  • How to weave a business case around MCPO based on a Total Cost of Ownership (TCO) approach
  • Why there has been an increase in new deal signing activity among APAC-headquartered organizations
  • How MNCs can take a strategic approach to create seamless integration and alignment with broader human capital management systems

Who Should Attend
C-level and HRDs in the region wanting to better understand the benefits of MCPO, and the factors to take into account when developing a business case.

Speakers:
Arkadev Basak
Practice Director, Business Process Services
Everest Group

Rishabh Mehrotra
CEO & Board Director
Ascender (formerly Talent2 HRMS)