Category

Webinars

Evolution of Robotic Process Automation (RPA) | Webinar

By | Webinars

Thursday, September 21, 2017 |1 p.m. – 2:00 p.m. EST

Research VP and automation expert Sarah Burnett will lead a NICE-hosted webinar on the evolution of Robotic Process Automation.

Driven by significant product innovation over recent years, RPA has evolved from tactical to strategic. With the Evolution of RPA, organizations are looking for step-change improvements in service delivery to create additional efficiencies, but also to enhance service quality and capabilities. Robotic Process Automation, Cognitive tools, and others are now providing great promise, but what can they truly deliver?

Join this session to discover the evolution of Robotic Process Automation and what it means to your organization.

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Are You Ready for the Digital Evolution? How Technology is Impacting Talent Acquisition

By | Webinars

Wednesday, August 30, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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“Digital” is the new disruptor in global business, and new technologies are profoundly impacting all forms of business operations. However, the full impact of Digital in Talent Acquisition remains to be seen. This webinar highlights how both enterprises and service providers should approach the digital evolution when preparing their contingent and permanent talent acquisition strategies.

During this one-hour webinar we will focus on:

  • Defining digital in the talent acquisition space
  • The impact of a digital transformation on process efficiency, candidate and hiring manager experience, and workforce planning and strategy
  • Reimagining the talent acquisition process chain

Presenters:

Arkadev Basak, Practice Director – Business Process Services
Vishal Gupta, Practice Director – Business Process Services

Who should attend?

  • Enterprises: CHROs, CPOs, talent acquisition heads, HR/talent acquisition/procurement managers responsible for permanent and/or contingent talent acquisition, RPO/MSP relationship owners, global sourcing mangers, and vendor manage
  • Service Providers (Primarily MSPs, also RPO providers):  CEOs, heads of contingent workforce division, heads of services procurement practice, heads of permanent hiring practice, chief strategy officers, technology/innovation heads, senior executives in procurement, contingent hiring, and permanent hiring practice


Is the New World [Dis]Order Driving U.S. Domestic Sourcing? Market Vista™ 2Q17 | Global Services Market Update

By | Webinars

Thursday, August 17, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as well as consumed.
Listen to this webinar to learn more about these challenges and how multiple startups have emerged to fill the innovation gaps with new solutions and platforms.

During this one-hour webinar we focus on:

  • The increasing adoption of domestic sourcing
  • Current trends in domestic sourcing
  • Practical experiences of managing domestic sourcing
  • Highlights of the global services market in 2Q2017

Presenters:

Eric Simonson, Managing Partner – Research Practice
Michel Janssen, Chief Research Guru – Research Practice
Salil Dani, Vice President – Global Sourcing
Sakshi Garg, Practice Director – Global Sourcing

Who should attend?

  • Enterprises: C-level and VPs of enterprises engaged in delivery location strategy and location portfolio optimization; decision-makers involved in sourcing model selection; and executives seeking insights delivery and talent strategies in a disrupted world
  • Service Providers:  C-level and VPs of service providers wanting to understand delivery and talent strategies in a disrupted world, as well as those seeking insights on the global services market’s latest developments
  • Startups: CEO, CTO, and senior sales & marketing executives
  • Investors: Everybody wanting to understand the latest developments in the global services market

Preparing for End of Term: Key Considerations for Today’s Dynamic Environment | Virtual Roundtable

By | Webinars

Thursday, July 27, 2017 | 11:00 a.m. – 12:30 a.m. ET

Preparing an end-of-term strategy involves critical analysis around renew versus recompete versus re-sourcing. Current Market dynamics, including the rotation to digital and geopolitical unrest, are significantly impacting the market, making contracting even more complicated.

To help sourcing and procurement executives nearing end of term on major outsourced contracts, this session will provide an update on current market trends and practices, followed by a group discussion among participants on how they are approaching their sourcing strategies and negotiations, including key considerations and best practices, among other topics.
Who Should Attend
Global services sourcing and procurement executives in enterprises nearing end of term in their key outsourced contracts.

What You Will Learn
This session will help participants develop an understanding of the key considerations, best practices, and next-generation digital levers to manage end-of-term planning and execution.

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Total Talent: The Future of Workforce Solutions | Webinar

By | Webinars

Wednesday, July 26 | 11:00 am – 12:00 pm EDT

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Research Partner Rajesh Ranjan will help lead a Pontoon-hosted webinar titled Total Talent: The future of workforce solutions.

Webinar attendees where they hear highlights from a recent report on Total Talent acquisition along with a detailed explanation on how a Total Talent approach can help your organization deliver on their business objectives through alignment of its talent resources.

Everest Group speaker

Rajesh Ranjan
Partner, Research
Everest Group

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Innovation in Internet of Things via Start-ups

By | Webinars

Tuesday, July 18, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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Internet of Things (IoT) is among the top three investment priorities for enterprises across industries. However, there are key adoption challenges such as data privacy and security, network and bandwidth availability, platform standardization, and data analytics.

Listen to this webinar to learn more about these challenges and how multiple startups have emerged to fill the innovation gaps with new solutions and platforms.

During this one-hour webinar we will focus on:

  • The key challenges faced by enterprises for IoT adoption
  • The role startups are playing in transforming the IoT ecosystem
  • How enterprises and service providers can work with these startups
  • The hot investment areas and who are the leading players

Presenters:
Chirajeet Sengupta, Partner – Information Technology Services
Gunjan Gupta, Practice Director – Information Technology Services

Who should listen?

  • Enterprises: CIO, CTO, senior executives and anyone else involved in application and IoT decision making
  • Service Providers: IoT heads and managers, and senior sales executives involved in application and IoT decision making
  • Startups: CEO, CTO, and senior sales & marketing executives
  • Investors: Private equity investors, venture capitalists, and investment bankers in the IoT space

Orchestrating Quality: QA in the Digital Era | Webinar

By | Webinars

Wednesday, July 12 | 11:00 am – 12:00 pm EDT

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Research Partner Chirajeet Sengupta will help lead a Cognizant-hosted webinar titled Orchestrating Quality: QA in the Digital Era.

Enterprises have for long leveraged Test Centers of Excellence (TCoEs) to improve application quality, bringing in efficiencies at scale. However, Digital has changed the notion of quality, broadening its ambit to include business processes, technology and customer experience. Also, the emphasis on speed is hard to miss.

How do enterprises build on the gains delivered by their TCoEs and yet drive the big shifts required to deliver to the [email protected] agenda for success with Digital?

Attendees will learn about:

  • The forces of Digital disrupting Quality Assurance approaches
  • The imminent shift from cost arbitrage to speed-to-value
  • Quality Orchestration – A vision for enterprise QA

Everest Group speaker

Chirajeet Sengupta
Partner, Research
Everest Group

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Trump Cards: Driving Healthcare Innovation During Uncertainty

By | Uncategorized, Webinars

Thursday, June 1, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

The Obamacare vs. Trumpcare debate has thrown up more questions than answers. As a result, payers, providers, and life sciences firms are experiencing unprecedented uncertainty. However, behind the screens, venture capital is driving innovation, seemingly untouched by this uncertainty. Startups are changing the discourse on healthcare and life sciences in their own unique ways. To learn the ins and outs of this phenomenon, listen to our webinar playback.

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In this one-hour webinar we discuss:

  • How to navigate the uncertainty of the Trumpcare implications
  • How startups are transforming healthcare ecosystems
  • How enterprises and service providers can achieve their innovation objectives
  • Hot investment areas and leading players

Presenters:
Nitish Mittal, Practice Director – Information Technology Services
Manu Aggarwal, Practice Director – Business Process Services
Chathurya Pandurangan, Analyst – Information Technology Services

Who should listen?

  • Senior executives from payers, hospital systems, pharmaceutical companies, and medical devices firms
  • Healthcare IT and BPO service providers and product vendors
  • Investors in the HLS space: Private equity investors, venture capitalists, and investment bankers

Market Vista™ 1Q17 Update PLUS an Exploration of Hybrid Sourcing Delivery Models

By | Webinars

Tuesday, May 16, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

View this webinar playback to gain insights on the global services industry. We discuss the latest global service market trends as well as the impact of regulation on the industry. In addition, we provide a unique perspective on the adoption of hybrid sourcing delivery models.

Webinar Playback

In this one-hour webinar we discussed:

  • Trends: How did the global services industry fair in Q1 2017? Which new trends are continuing from 2016?
  • Segments: Which new segments drove growth? How and to what extent did new technologies play a role?
  • Regulations: What is the likely impact of key regulations, such as visa reforms in the United States, on the global services industry?
  • Geographies: How did locations fare given the past year’s many socio-political changes? Why did Nearshore Europe witness a decrease in activity after many years of sustained interest?
  • Hybrid Sourcing Delivery Models (Special Topic): What is the adoption of hybrid sourcing models (i.e., BOT, Virtual/Assisted GIC, Joint Venture)? What are the relative benefits and challenges associated with implementing these models?

Presenters:
H. Karthik, Partner – Global Sourcing
Salil Dani, Vice President – Global Sourcing
Sakshi Garg, Practice Director – Global Sourcing

Who should view?

  • Enterprises: C-level executives, VPs, and decision-makers of enterprises or GICs looking to understand developments in global services space
  • Service Providers: C-level executives and VPs interested in understanding the progression of the global services space
  • Anyone wanting to understand the global services industry developments in Q1 2016 and the outlook for the remainder of this year

Accelerating Digital Innovation and Growth in China | Webinar

By | Webinars

Monday, May 15 | 8:00 – 10:00 pm China Standard Time

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Research Practice Director Yugal Joshi will help lead a Digital Leaders China-hosted webinar titled Accelerating Digital Innovation and Growth in China.

Digital Leaders China will focus on building a digital and physical ecosystem for companies in China and around the globe to connect with each other and develop their strategic and operational digital capabilities.

Attendees will discuss and hear from digital experts about the leading thinking on IoT implementation. The event will be conducted in Chinese and English and will include thought leadership from the Federal Bureau of Investigation (FBI) and Everest Group.

Everest Group speaker

Yugal Joshi
Practice Director, Research
Everest Group

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