Automation Unchained | Webinar

By | Webinars

Wednesday, October 11, 2017 | 1:00 p.m. – 2:00 p.m. EST

Research VP and automation expert Sarah Burnett will co-lead a EdgeVerve-hosted webinar on a holistic approach to enterprise automation.

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. Piece meal or Wholesome? This webcast explores the best approach that enterprises can take when engaging with service providers for automating some of the most important and crucial processes within the organizations using some industry examples and best practices.

Join this session to discover how enterprises should approach automation for optimal success.

register for the webinar

Impact of Digital on the Future of Business Process Services (BPS) Industry – What, Where, and How? | Webinar

By | Webinars

Tuesday, October 10th, 7:30 PM IST, 3 PM BST, 10 AM EDT, 9 AM CDT


Digital has emerged as the biggest disruptive force challenging existing business models and shaping the new ones. The BPS industry is no exception. However, most studies in this space have taken an overarching view rather than unraveling the specifics in terms of clearly identifying various digital components and their maturity, and quantifying their likely impact on BPS segments individually and collectively.

During this one-hour webinar we will focus on:

  • “The WHAT”: What digital technology levers are most critical for the BPS industry and will that change in the future?
  • “The WHERE”: Which segments of BPS industry will be most impacted in the next few years and why?
  • “The HOW”: How deep will be the impact in terms of future market size and growth?
  • Implications of these changes on your business and sourcing model


Michel Janssen, Chief Research Guru – Everest Group
Rajesh Ranjan, Partner – Everest Group

Who should attend?

  • Service providers: CEOs, CXOs, BPO strategy heads, head of outsourcing, IT/BPO department heads, senior pre-sales and sales executives, and solution teams and leaders
  • Buyers: BPS/BPO relationship owners and sponsors, procurement managers, global sourcing mangers, vendor managers, and GIC/shared service leaders

AHIP: Driving Value with a Comprehensive Cost Management Strategy | Webinar

By | Webinars

Thursday, September 28, 2017 | 2:00 p.m. – 3:00 p.m. ET

Partner Jimit Arora will co-lead a webinar hosted by America’s Health Insurance Plans (AHIP) and presented by Optum on developing a comprehensive cost management strategy to drive greater value.

About the webinar
Membership and revenue growth are being offset by rising medical and administrative costs. As a payer seeking sustainable growth, you need to deliver member and patient value at a lower total cost. This panel discussion is designed to get payers thinking bigger, broader and deeper when it comes to driving greater value. Research shows that payers leave a lot of value on the table when they manage IT, operations, and medical costs separately. With a comprehensive cost of care strategy, they can achieve breakthrough value AND cost savings.

Attendees will learn:

  • Best practices to achieving higher quality of care at a lower cost
  • How to operationalize a comprehensive cost of care strategy
  • Bold moves you need to take and steps to get started

Who should attend
Those who are interested in driving value through modernizing the way care is delivered while reducing total cost of ownership. This topic is particularly beneficial to the payer COO, CIO, CFO, and EVP/SVP/VP of Operations

Jimit Arora, Partner, Everest Group
Eric Peterson, Vice President, Health Care Operations Marketing, Optum
Robert Adams, Vice President, Optum Advisory Services

register for the webinar

Changing Landscape of Global Outsourcing | Webinar

By | Webinars

Tuesday, September 26, 2017 | 9:30 a.m. CDT

Everest Group’s H. Karthik, Partner, will be a featured speaker at the Bloomberg Professional BI Analyst Briefing webinar: Changing Landscape of Global Outsourcing.

Topics discussed during the webinar will include:

  • Impact of digital disruption on global services
  • Industry forecast and growth outlook
  • Increased investments by offshore IT services companies in high-cost countries
  • Robotic process automation and its impact on growth and profitability in the industry

Join this session to learn about the changing landscape of Global Sourcing and how it will impact the offshore IT services industry.

register for the webinar

Evolution of Robotic Process Automation (RPA) | Webinar

By | Webinars

Thursday, September 21, 2017 |1 p.m. – 2:00 p.m. EST

Research VP and automation expert Sarah Burnett will lead a NICE-hosted webinar on the evolution of Robotic Process Automation.

Driven by significant product innovation over recent years, RPA has evolved from tactical to strategic. With the Evolution of RPA, organizations are looking for step-change improvements in service delivery to create additional efficiencies, but also to enhance service quality and capabilities. Robotic Process Automation, Cognitive tools, and others are now providing great promise, but what can they truly deliver?

Join this session to discover the evolution of Robotic Process Automation and what it means to your organization.

register for the webinar

Are You Ready for the Digital Evolution? How Technology is Impacting Talent Acquisition

By | Webinars

Wednesday, August 30, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST


“Digital” is the new disruptor in global business, and new technologies are profoundly impacting all forms of business operations. However, the full impact of Digital in Talent Acquisition remains to be seen. This webinar highlights how both enterprises and service providers should approach the digital evolution when preparing their contingent and permanent talent acquisition strategies.

During this one-hour webinar we will focus on:

  • Defining digital in the talent acquisition space
  • The impact of a digital transformation on process efficiency, candidate and hiring manager experience, and workforce planning and strategy
  • Reimagining the talent acquisition process chain


Arkadev Basak, Practice Director – Business Process Services
Vishal Gupta, Practice Director – Business Process Services

Who should attend?

  • Enterprises: CHROs, CPOs, talent acquisition heads, HR/talent acquisition/procurement managers responsible for permanent and/or contingent talent acquisition, RPO/MSP relationship owners, global sourcing mangers, and vendor manage
  • Service Providers (Primarily MSPs, also RPO providers):  CEOs, heads of contingent workforce division, heads of services procurement practice, heads of permanent hiring practice, chief strategy officers, technology/innovation heads, senior executives in procurement, contingent hiring, and permanent hiring practice

Is the New World [Dis]Order Driving U.S. Domestic Sourcing? Market Vista™ 2Q17 | Global Services Market Update

By | Webinars

Thursday, August 17, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

View playback

As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as well as consumed.
Listen to this webinar to learn more about these challenges and how multiple startups have emerged to fill the innovation gaps with new solutions and platforms.

During this one-hour webinar we focus on:

  • The increasing adoption of domestic sourcing
  • Current trends in domestic sourcing
  • Practical experiences of managing domestic sourcing
  • Highlights of the global services market in 2Q2017


Eric Simonson, Managing Partner – Research Practice
Michel Janssen, Chief Research Guru – Research Practice
Salil Dani, Vice President – Global Sourcing
Sakshi Garg, Practice Director – Global Sourcing

Who should attend?

  • Enterprises: C-level and VPs of enterprises engaged in delivery location strategy and location portfolio optimization; decision-makers involved in sourcing model selection; and executives seeking insights delivery and talent strategies in a disrupted world
  • Service Providers:  C-level and VPs of service providers wanting to understand delivery and talent strategies in a disrupted world, as well as those seeking insights on the global services market’s latest developments
  • Startups: CEO, CTO, and senior sales & marketing executives
  • Investors: Everybody wanting to understand the latest developments in the global services market

Preparing for End of Term: Key Considerations for Today’s Dynamic Environment | Virtual Roundtable

By | Webinars

Thursday, July 27, 2017 | 11:00 a.m. – 12:30 a.m. ET

Preparing an end-of-term strategy involves critical analysis around renew versus recompete versus re-sourcing. Current Market dynamics, including the rotation to digital and geopolitical unrest, are significantly impacting the market, making contracting even more complicated.

To help sourcing and procurement executives nearing end of term on major outsourced contracts, this session will provide an update on current market trends and practices, followed by a group discussion among participants on how they are approaching their sourcing strategies and negotiations, including key considerations and best practices, among other topics.
Who Should Attend
Global services sourcing and procurement executives in enterprises nearing end of term in their key outsourced contracts.

What You Will Learn
This session will help participants develop an understanding of the key considerations, best practices, and next-generation digital levers to manage end-of-term planning and execution.

Request to attend

Total Talent: The Future of Workforce Solutions | Webinar

By | Webinars

Wednesday, July 26 | 11:00 am – 12:00 pm EDT

Register for the webinar

Research Partner Rajesh Ranjan will help lead a Pontoon-hosted webinar titled Total Talent: The future of workforce solutions.

Webinar attendees where they hear highlights from a recent report on Total Talent acquisition along with a detailed explanation on how a Total Talent approach can help your organization deliver on their business objectives through alignment of its talent resources.

Everest Group speaker

Rajesh Ranjan
Partner, Research
Everest Group

Register for the webinar

Innovation in Internet of Things via Start-ups

By | Webinars

Tuesday, July 18, 2017 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Listen to playback

Internet of Things (IoT) is among the top three investment priorities for enterprises across industries. However, there are key adoption challenges such as data privacy and security, network and bandwidth availability, platform standardization, and data analytics.

Listen to this webinar to learn more about these challenges and how multiple startups have emerged to fill the innovation gaps with new solutions and platforms.

During this one-hour webinar we will focus on:

  • The key challenges faced by enterprises for IoT adoption
  • The role startups are playing in transforming the IoT ecosystem
  • How enterprises and service providers can work with these startups
  • The hot investment areas and who are the leading players

Chirajeet Sengupta, Partner – Information Technology Services
Gunjan Gupta, Practice Director – Information Technology Services

Who should listen?

  • Enterprises: CIO, CTO, senior executives and anyone else involved in application and IoT decision making
  • Service Providers: IoT heads and managers, and senior sales executives involved in application and IoT decision making
  • Startups: CEO, CTO, and senior sales & marketing executives
  • Investors: Private equity investors, venture capitalists, and investment bankers in the IoT space