The Impact of Philippine Political Changes on Global Services, PLUS Market Vista™ Q3 Updates

By | Uncategorized, Webinars

Thursday, November 17th, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 8:30 p.m. IST

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Attend this webinar to gain the latest insights on the global services industry, particularly the impact of the recent changes to the political climate in the Philippines. You will have the opportunity to learn more about the current landscape as you plan your 2017 strategies.

This one-hour webinar will focus on:

  • Major contributors to global services market growth in Q3 2016
  • Demand geographies contributing to market growth
  • New segments that are driving growth Supply geographies best suited to support incremental demand
  • The market outlook for the remainder of 2016

H. Karthik, Partner – Global Sourcing
Salil Dani, Vice President – Global Sourcing

Who should attend:

  • Executives: C-level and VPs looking to understand the latest developments in the global services space, decision makers involved in outsourcing, GICs, and delivery locations, and executives who need to understand the implications of recent political changes on Philippines Global services industry
  • Service providers: C-level and VPs who focus on competitor strategy, digital initiatives, and location activity
  • Anyone wanting to understand the impact of political changes in the Philippines on the global services industry

Procurement Analytics 3.0 – Leveraging Technology for Greater Business Outcomes | Webinar

By | Webinars

Thursday, November 10 | 11 a.m. – 12 p.m. ET

Vice President of BPS Megan Weis and Senior Analyst Vatsal Gupta will be co-presenters at a November 10 webinar titled Procurement Analytics 3.0 – Leveraging Technology for Greater Business Outcomes. Paul Blake, Senior Manager of Product Marketing at GEP will also be a lead presenter during the webinar.

To thrive in today’s complex world, buyers of global outsourcing services are looking to their providers for next-generation models which not only lower cost, but leverage new tools and technologies to drive better business outcomes. In procurement, this next-generation model is squarely focused on analytics.

For many enterprises, procurement analytics begins – and ends – with spend analysis. Best-in-class procurement teams, however, are leveraging innovative analytics techniques and technology – in new areas – to drive greater value across their source-to-pay (S2P) processes. How can your procurement team do the same? In this session, experts from Everest Group and GEP will discuss how procurement organizations can apply next-gen analytics tools across S2P processes to improve their team’s overall reach and impact on the enterprise. They will also share key levers and best practices to help you successfully operationalize advanced procurement analytics.


  • Megan Weis, VP Business Process Services at Everest Group
  • Vatsal Gupta, Senior Analyst at Everest Group
  • Paul Blake, Senior Manager of Product Marketing at GEP

Register to attend

Future of IT Operations | Webinar

By | Webinars

Thursday, November 10, 2016 | 11 a.m .- 12 p.m. ET | 8-9 a.m. PT | 3-4 p.m. GMT

Research Vice President Chirajeet Sengupta will be a lead presenter an upcoming webinar titled The Future of IT Operations and hosted by L&T Infotech. Amit Bhattacharjee, Global Head, Infrastructure Management Services at L&T Infotech will also lead the webinar with Chirajeet.

Recently, Everest Group and L&T Infotech worked on a joint PoV on Adaptive Converged Operations, which highlighted the challenge of balancing cost, speed and user experience. The one-hour session on November 10 will throw light on how this challenge could be possibly overcome by a shift in delivery, technology and talent models.


  • Chirajeet Sengupta – Vice President of Research at Everest Group
  • Amit Bhattacharjee, Global Head, Infrastructure Management Services at L&T Infotech

Register for the webinar


Is Your Delivery Locations Strategy Future-proof? | Webinar

By | Webinars

Thursday, October 20, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 7:30 p.m. IST

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Listen to this webinar playback to gain the insight you need to make sure your location strategy is best-in-class.

Rapidly evolving optimization technologies, changes in customer demands, shifts in operating environments, talent shortages, and continued cost and efficiency-related pressures will require both enterprises and service providers to reinvent their service delivery portfolios.

This one-hour webinar will focus on:

– Key forces shaping the global delivery locations strategy decisions for enterprises and service providers
– Ways global firms are tackling these challenges to ensure survival and sharpen competitive advantage
– Trends and shifts in the delivery locations landscape in the past 18 months, including new center set-up activity across locations, changes in operating risk environments, and Everest Group’s city- and function-level MAP Matrix™ assessments


H. Karthik, Partner – Global Sourcing
Anurag Srivastava, Vice President – Global Sourcing

Who should attend:

– Executives responsible for managing global service delivery, global sourcing, locations strategy, in-house centers, and global services centers
– Service provider executives seeking to learn more about key developments and trends in service delivery locations strategies, including the impact of disruptive technologies

Using Advanced Analytics to Design Tomorrow’s Business | Virtual Roundtable

By | Webinars

Wednesday, September 14, 2016 | 11:00 a.m. – 12:30 p.m. ET

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Enterprises today are using advanced analytics (predictive and prescriptive) better than ever before to understand their customers, markets, and regulatory environments. This groundwork is helping them to prepare their businesses today for tomorrow.

Participants will discuss their experiences in leveraging advanced analytics to tap into market and customer insights to prepare for the future, including how participants have structured their organizations – from the data, talent, and change management perspectives – to fully exploit the potential of analytics.

Who Should Attend
Global business leaders and executives wishing to understand how leading businesses are utilizing advanced analytics to prepare for the future.

What You Will Learn
This session will help participants gain a glimpse into the art-of-the-possible with advanced analytics solutions available today.

Please note that this event is for buyers only (no service providers).

Request to attend

Enterprise GICs Lead Digital Transformation PLUS Market Vista™ Q2 2016, a Global Services Market Update | Webinar

By | Webinars

Wednesday, August 10, 9 a.m. CST, 10 a.m. EST, 3 PM BST, 7:30 PM IST




We’ve all heard and experienced it firsthand: The global business environment is making a dramatic shift toward digital. Changing consumer demands, emerging disruptive technology, an increasing need to reduce go-to-market time, and unceasing pressures on margins are some of the powerful forces driving the trend.

The good news is that GICs (Global In-house Centers) are uniquely positioned to help their parent enterprises succeed in their strategic digital journey – as well as ultimately thrive in today’s dynamic business landscape.

Join us for a one-hour webinar, during which we’ll offer insights on the opportunities and challenges in front of GICs due to today’s disruptive wave of digital services.

We’ll also cover highlights of the global services market in Q2 2016. Key themes include:

  • Current landscape and adoption in offshore GICs
  • Maturity assessment of GICs in digital services
  • Implications of digital on GIC operating model
  • Market Vista™ update on the global services market in Q2 2016, covering outsourcing transactions, GIC activity, location trends, and service provider developments

Who should attend:

  • Enterprises:C-level and VPs of enterprises looking to leverage digital technology in service delivery; decision-makers involved in outsourcing, GICs, and delivery location; and GIC executives seeking insights on how to add value to their parent enterprises’ digital strategies
  • Service Providers:C-level and VPs of service providers wanting to understand enterprises’ digital needs and internal capabilities, as well as those seeking insights on the global services market’s latest developments
  • Everybodywanting to understand the latest developments in the global services market

What you’ll learn:

  • The reason behind why GICs are positioned to help enterprises succeed in the current and future digital environment. Practical guidance for making informed decisions about how to support the delivery of digital services
  • The latest trendsin outsourcing, GICs, delivery locations, and service provider developments to help you plan and develop sourcing strategies for your organization


  • Eric Simonson, Managing Partner – Research
  • H. Karthik, Partner – Global Sourcing
  • Aditya Verma, Practice Director – Global Sourcing

Rebalancing the Sourcing Model Mix | Virtual Roundtable

By | Webinars

Wednesday,  27 July 2016 | 11:00 a.m. – 12:30 p.m. EST

request to attend dk blue



Enterprises are looking for opportunities to optimize their global services delivery to reduce costs and enhance capabilities. Rebalancing sourcing models – Global In-house Centers (GICs) and third-party service providers – is one way to optimize service delivery. Many organizations are moving work in house in a bid to rebalance their sourcing model mix.

This session will provide an overview of market trends, followed by a group discussion around how enterprises are balancing outsourced and in-house service delivery to their best advantage.

Who Should Attend
Global services and enterprise outsourcing executives and GIC leaders wishing to learn more about the latest sourcing model trends and the evolving role of in-house models

What You Will Learn
This session will help participants calibrate their thinking on both outsourcing and in-house models and their roles going forward in a balanced sourcing portfolio.

Request to attend

Patient Engagement: Strategies for Improving Outcomes and Experience While Lowering Costs | Webinar

By | Webinars

Tuesday, July 26, 2016 | 11:00 a.m. – 12:00 p.m. PT, 2:00 p.m. – 3:00 p.m. ET

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Abhishek Singh, Practice Director, Research, Everest Group will be a guest speaker during this Healthcare IT News-hosted webinar.

This one-hour webcast will explore the key success factors and challenges of enabling patient engagement in the digital age. Join Abhishek Singh of Everest Group, Stephanie Bartels, patient engagement solutions leader for Dell Services, and John DuBois, managing director of customer engagement for Dell Services for this insightful discussion.

Everest Group will share a key findings from a recent study on the current state of patient engagement maturity among providers. Dell Services will discuss how mobile, social, and customer relationship management tools can improve patient outcomes and where to look for ROI in strategic plans.


Abhishek Singh
Practice Director, Research
Everest Group

Stephanie Bartels
Patient Engagement Solutions Leader
Dell Services

John DuBois
Managing Director of Customer Engagement
Dell Services

Setting Up A Service Delivery Automation Center of Excellence | Virtual Roundtable

By | Webinars

Tuesday, 12 July 2016 | 11:00 a.m. – 12:30 p.m. EST

request to attend dk blue



What’s next if you have already done a few RPA proofs of concept and have automated a handful of processes? How do you scale up, make the most of any lessons learned and the skills that you have gained? What about smarter automations – how do you trial those?

Designed to help enterprises leap onto the next stage of SDA maturity, participants will discuss with peers and experts the best practices for setting up and running an SDA CoE. We’ll also address challenges such as scaling up automations and resourcing. An SDA Center of Excellence (CoE) could be just the ticket for organizations that have left the RPA starting block and want to do more and maximize the returns from a broader set of automation technologies.

Who Should Attend
Global services and process transformation executives of enterprises wishing to discuss and learn more about scaling up and broadening service delivery automation (and RPA in particular) by setting up a CoE.

What You Will Learn
Participants will discuss and learn about where to start and what factors to consider when setting up an SDA CoE.

Request to attend

The State of Digital Adoption in Europe: Overwhelmed by the Abundance of Technology | Webinar

By | Webinars

Thursday May 19, 7 a.m. CST, 8 a.m. EST, 1 PM BST, 5:30 PM IST




Possibly for the first time in history, enterprises are challenged not by the lack of technology, but by its overwhelming abundance. The critical imperative for enterprises is to stay ahead of the competition’s adoption curve in a manner that yields efficiency throughout the value chain – from back-office to customer engagement.

In Europe, an interesting picture is emerging where enterprises display a high degree of adoption maturity for digital technologies. However, this adoption is targeted across specific technology themes. To delve into the true nature of adoption, we conducted a survey with IT leaders in 100 European enterprises, and the results revealed a few surprises.

Join us for an insightful one-hour webinar in which Everest Group’s experts present a summary of our survey findings and analysis of the European digital landscape including:

  • Assessment of the extent and nature of digital technology adoption amongst European enterprises
  • Identification of key enterprise segments for digital adoption and mapping their adoption behavior
  • Identification of key implications for European enterprises and service providers serving this market

Who should attend:

  • Senior managers of European enterprises seeking to leverage digital technology to better engage customers, create new business models, streamline internal processes, drive supply chain efficiencies, and make IT more agile and efficient
  • Service Providers who are seeking to better understand the needs of their customers in adopting digital technologies

What you’ll learn:

  • The extent and nature of digital technology adoption among European enterprises
  • Key enterprise segments for digital adoption and adoption prevalence
  • Key implications for European enterprises service providers


  • Sarah Burnett Research, Vice President – Europe
  • Rob Hughes, Client Director – Europe
  • Chirajeet Sengupta, Research Vice President – ITS