Event Spotlight

Event Spotlight

Nearly US$20 billion worth of business process outsourcing (BPO) contracts are up for renewal in the next three years. In a maturing BPO market, contract extensions and renewals accounted for more than 65 percent of finance & accounting outsourcing and more than 50 percent of procurement outsourcing market growth in 2012. Join our experts for a one-hour webinar to drive further value in your BPO relationships.

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Featured Research

Featured Research

Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers (GICs), location risks and opportunities, and service provider developments. Market Vista: Q1 2013 includes a focus topic on location concentration risks and opportunities.

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Latest Blog

Latest Blog

Today’s Global In-House Centers (GIC) are Exceeding Expectations, and Impacting Enterprises’ Use of Third-Party Outsourcing | Sherpas in Blue Shirts June 12, 2013 - While the upsides and downsides of outsourcing and offshoring as sourcing models tend to grab the lion’s share of press coverage, global in-house centers (GIC), formerly called captive centers, have made quieter, yet significant, advances. Indeed, parent companies’ rankings of their GICs’ savings and service level performance were considerably higher in Everest Group’s 2012 GIC [...]