Peter's CIO Blog

Peter's CIO blog

Everest Group CEO Peter Bendor-Samuel frequently posts about the latest industry trends and topics on his blog. Read Peter's recent post about why service level agreements (SLAs) are dead.

Read Peter's blog

Latest Blog

Latest Blog

Key Action Items Contact Center Providers Should Take to Optimize Their Operating Model in a Digital World | Sherpas in Blue Shirts August 24, 2016 - Today’s consumers are mobile, self-reliant, and demand faster and more convenient access to information. Thus, it’s not surprising that there was 50 percent growth in the number of contact center outsourcing (CCO) contracts signed in 2014-15 that include chat and social media support. Tantamount to winning and retaining modern customers in today’s digital world is […]