Our Breadth of Outsourcing Services Coverage

green box with copy
IT Infrastructure Services2
  • Cloud & Datacenter Services
  • Workplace
  • Cybersecurity
Business Process Outsourcing (BPO)
  • Contact center3
  • Finance & Accounting
  • Supply chain3
  • Analytics3
  • Procurement
Industry-Specific IT and BPO Categories
  • Banking
  • Capital Markets
  • Insurance
  • Healthcare
  • Life sciences
  • Engineering services
Applications & Digital2 Services
  • Application Development & Maintenance
  • Quality Assurance
  • Enterprise applications
HR Outsourcing (BPO)
  • Benefits
  • Payroll
  • Talent acquisition/ recruiting
  • Multi-process HR
Data & Analytics
IT Consulting2
Contingent Labor
Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories

Notes:

1 Everest Group’s focus is on outsourcing services; we do not cover professional services (audit, architecture, legal), real estate, facilities, marketing & advertising, MRO, capital equipment & goods, office supplies, travel, print, logistics, etc.

2 Outsourcing services categories consistently covered by traditional IT research firms

3 Outsourcing services categories occasionally covered by traditional IT research firms


Blue Pages: Directory of Research and Events


Recent research from Everest Group Recent SO & VM Reports

View all

Life Sciences Digital Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The life sciences industry is plagued by issues such as high time-to-market for drugs and hig[...]
See Report

Establishing a Strategic Business Case for Enterprise IT Automation

Current IT automation initiatives often focus on IT cost and productivity, rather than on comprehensive business value creation. Con[...]
See Report

PricePoint™: Q1 2019

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact[...]
See Report

Service Provider Snapshot | Teleperformance

The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation.[...]
See Report