Service Providers

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How We Serve
Service Provider Executives

The depth and breadth of our global services coverage arms you with the knowledge you need to make vital business decisions around services, pricing, locations, talent, and more

PEAK Matrix™

Head-to-head evaluation of service providers’ market impact, vision, and capability that provides the insights you need to make critical selection decisions about global services providers, products, and solutions

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Global Services Trends

Our rigorous definitions, leading data sets, and fact-based analysis can shed light on the most important trends and opportunities for your organization

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Benchmarking

Our industry-leading analysis can help you benchmark services and offerings against competitors – services pricing, contracts and service levels, global delivery models, and more

 

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Market Opportunity Assessment

Our subject matter expertise, deep research, and rigorous problem-solving capabilities can help you identify the high-growth opportunities and how to capture them quickly and effectively

 

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Data & Analytics

Insights and analysis on the next-generation technologies that are enabling data-led transformation

 

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Service Provider Profiles

Deeply detailed service provider profiles including service capability and strategy, client portfolio, geographic coverage, and assessment of performance based on market impact and vision and capability

 

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Business Process Services

Rajesh Ranjan

Partner

Why clients choose Everest Group

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Everest Group Recognizes Industry Performers

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PEAK Matrix™ Service Provider of the Year

Service providers feature as Leaders, Major Contenders, Aspirants, Star Performers, and Challengers on individual evaluation categories. Some service providers exhibit consistent leadership and top performance across many categories; the PEAK Matrix Services Provider of the Year awards identify the best of the best

 

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Everest Group BPS Top 50™

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar year’s BPS revenues

 

 

 

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Recent research from Everest Group Recent Reports

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On May 21, Everest Group held a webinar titled, “How Enterprises Are Leverag[...]
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“Next-wave” Location Profile – Guadalajara, Mexico

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Industry Insights – Capital Markets

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Customer Experience (CX) Analytics – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The contact center outsourcing industry has undergone a transcendental shift. It is no lo[...]
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