What’s Next for Retail & CPG GBS Organizations

November 11, 2021 |
8 AM CST | 9 AM EST | 2 PM GMT | 7:30 PM IST

This is an invitation-only Everest Group event, exclusively for members.


Retail and CPG Global Business Services (GBS) organizations have traditionally delivered cost-effective and consistent support services. However, they have now evolved into strategic partners offering enterprise-wide decision-making and strategy – driving both operational and technological advancements.

GBS organizations are taking ownership and accountability not just in accelerating value within the enterprise, but also in driving direct customer impact.

Join this interactive session as our experts discuss the key priorities for retail and CPG GBS organizations as they plan for the next wave of growth and evolution.

Group discussion

We will host a group discussion where participants can explore the varied approaches that peer GBS centers are taking to provide leadership talent, own critical enterprise assets, and drive innovation for their clients

What you will take away:

In this session, participants will explore the must-know priorities for retail and CPG GBS organizations, such as:

  • Ways to build business context and generate value add for the enterprise, beyond arbitrage
  • Key challenges and best practices to scale niche digital capabilities
  • Changes required to GBS governance and operating models to enable growth

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • Enterprise leaders within retail and CPG industries

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise clients (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and 60 minutes of facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
VP, GBS Talent Excellence
Bharath M Refresh gray square
Bharath M
Practice Director
Reddy Ranjith 1 scaled e1630691524344
Ranjith Reddy
Senior Analyst

How can we engage?

Please let us know how we can help you on your journey.

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