Why GBS Change Management is the Key to Added Value and ROI

Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes a vast array of changes in the way the enterprise works – from processes and policies to technology and relationships.

Successful GBS change management is a continuous endeavor and, when managed as part of everything the organization does, can deliver a significant return on investment and bring added value.

In this webinar, Everest Group experts will uncover effective change management practices. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our experts will explore:

  • Why GBS change management is still a work in progress for most organizations
  • Challenges and best practices to enabling and accelerating success in change management
  • Prevailing change management personas
  • Examples of successful change management initiatives
  • The 12 keys to success

Who should attend?

  • GBS/SSO leaders
  • GBS strategy leaders
  • Transformation and transition  leaders
  • Technology leaders

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

How can we engage?

Please let us know how we can help you on your journey.

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