Why GBS Change Management is the Key to Added Value and ROI

Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes a vast array of changes in the way the enterprise works – from processes and policies to technology and relationships.

Successful GBS change management is a continuous endeavor and, when managed as part of everything the organization does, can deliver a significant return on investment and bring added value.

In this webinar, Everest Group experts will uncover effective change management practices. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our experts will explore:

• Why GBS change management is still a work in progress for most organizations
• Challenges and best practices to enabling and accelerating success in change management
• Prevailing change management personas
• Examples of successful change management initiatives
• The 12 keys to success

Who should attend?

• GBS/SSO leaders
• GBS strategy leaders
• Transformation and transition  leaders
• Technology leaders