Webinars

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

On-demand Webinar

1 hour

WATCH THE WEBINAR ON-DEMAND

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

  • What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
  • How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders

Related events

Events

Reimagining Chemicals R&D: How Autonomous Labs Can Accelerate Innovation and Discovery | Webinar

July 25, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Smarter Procurement Human Decisions Powered by AI Agents - 1200x628 - Join Us

Smarter Procurement: Human Decisions Powered by AI Agents | Webinar

July 1, 2025

10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST

Webinar

1 hour

Events
From Pixels to Perception: The Next Frontier in Automotive Image Sensing

From Pixels to Perception: The Next Frontier in Automotive Image Sensing | Webinar

June 27, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
The Mid-2025 Deal Commercials Roundup: Cost, Pricing, and the Future Impact of AI

The Mid-2025 Deal Commercials Roundup: Cost, Pricing, and the Future Impact of AI | Webinar

June 24, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Future-Proofing Your Workforce: Harnessing Skills and Work Intelligence

Future-Proofing Your Workforce: Harnessing Skills and Work Intelligence | Webinar

June 17, 2025

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Actionable Strategies for Providers to Drive Growth: A First Look at Elevate – Dallas 2025

Actionable Strategies for Providers to Drive Growth: A First Look at Elevate – Dallas 2025 | Webinar

June 11, 2025

9 am PT | 11 am CT | 12 pm ET | 5 pm BST | 9.30 pm IST

Webinar

1 hour