In June 2012, Everest Group released a flagship annual research report titled BFS BPO Annual Report 2012 – Strong Growth Post the Downturn. This report covers in detail the current trends and the future outlook for third-party BPO services for the global banking and capital markets industry, focusing on market size and growth, BPO solution characteristics, and overall service provider trends. In this video, Everest Group’s analyst Rishabh Gupta shares some of the key headlines from the report.
