Intelligent Virtual Agents Synergize Disparate Systems | Market Insights™
IVAs can act as a unified user interface layer for multiple disparate systems that have distinct backends and enable them to work together
IVAs can act as a unified user interface layer for multiple disparate systems that have distinct backends and enable them to work together
Top tips for both enterprises and service providers
Service Delivery Automation (SDA) adoption can see positive results as quickly as 9-15 months for RDA and RPA and 18-24 months for chatbots
Everest Group tracks several AI-based automation technologies
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