Cost-Benefit Analysis Identifies a Beneficial Attrition Power Alley | Market Insights™
December 17, 2014
“Good” attrition is the range of attrition that provides net financial benefit for the operation
“Good” attrition is the range of attrition that provides net financial benefit for the operation
Government incentives are an often-overlooked factor in location selection, yet they can have significant impact on overall costs and should be considered as part of a complete location analysis.
GIC service provider engagement models shifting from tactical to strategic: GICs increasingly engaging service providers beyond staff augmentation
Related Research
Evolution of the GIC Model: Do GICs Really Add Value Beyond Cost Arbitrage?
The Central America and Caribbean English-Language Contact Center Landscape: The US accounts for more than 90% of the total contact center services demand
Economies of Scale (EOS) can generate 18-22% savings
The offshore F&A services sector in Central & Eastern Europe (CEE)
Click image to enlarge
Retail Industry Global In-house Center (GIC) Landscape
Click image to enlarge
Insurers are facing significant challenges, which is driving business opportunities and leading to investments that are driving significant outsourcing activity
US onshore service delivery: Tier-2/3 US cities offer ~15-25% savings over tier-1 cities
Click the image to enlarge
Proportion of onshore delivery center set-ups nearly doubled from 2012 to H1 2014
© 2011-2022 Everest Global, Inc.