Tag: SIG

SIG Eastern Regional Event — September 12 | Event

Chief Research Guru Michel Janssen will be a featured presenter at the SIG eastern regional event held on September 12 in New York. Michel will discuss the latest research and data from Everest Group in a presentation titled “Achieving Sourcing Innovation – The Key Practices and Technologies Your Peers Are Using to Get the Best Outcomes.”

Session description

The current trifecta of rapidly evolving business demands, technology-led disruption, and a focus on outcomes is raising the stakes for innovation and making it a vital competency. In this session, we will share just-released findings from Everest Group’s sourcing innovation research – undertaken in partnership with SIG and SIGInnova – on how the best-of-the-best enterprises, Pinnacle Enterprises™, are introducing innovations in sourcing.

Specific key topics:

  • The innovative procurement and sourcing practices that Pinnacle Enterprises are adopting and the capability changes needed to succeed
  • The innovative practices that are yielding the best results while also managing risk
  • How technology innovations are changing enterprises’ sourcing practices

When

Thursday, September 12, 2019
(12:35 PM to 1:05 PM Eastern Time)

Where

Harvard Club of New York City
35 West 44th Street
New York City, New York 10036
USA
212-840-6600

Speaker

Michel Janssen, Chief Research Guru, Everest Group

Learn more about the event

SIG Western Regional Event — May 16 | Event

Research VP Shirley Hung will be a featured presenter at the SIG Western Regional Event held on May 16 in Washington. Shirley will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, Shirley will share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

May 16, 2019 (2:30 – 3:15 pm)

Where

Hilton Garden Inn
10777 NE 10th Street
Bellevue, Washington 98004

Speaker

Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

SIG Spring Global Executive Summit — April 15-17 | Event

Chief Research Guru Michel Janssen and research VP Shirley Hung will be featured presenters at the SIG Spring Global Executive Summit held on April 15-17 in Fernandina Beach, Florida. Shirley and Michel will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we’ll share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics we’ll discuss:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

April 16, 2019 (3:25 – 4:15 pm)

Where

39 Beach Lagoon Road
Fernandina Beach, FL 32034

Speakers

Michel Janssen, Chief Research Guru, Everest Group
Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

SIG Global Executive Summit 2018 — October 15-18 | Event

Chief Research Guru Michel Janssen will be speaking at the 2018 SIG Global Executive Summit held in Rancho Mirage, California on October 15-18. On October 17, Michel will host a session titled “The Robots are Coming: Sourcing Implications on Pricing, Contracting, and the Future.” Other leaders from Everest Group will be attending the event as well.

Research VP Shirley Hung will participate in a panel discussion at the event as well. The topic of the October 17 discussion is “CSR, Sustainability, and Impact Sourcing: Perspectives and Best Practices”

About the session

Robotic Process Automation – RPA – is impacting the very way companies do business. In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Learning Objectives

  • Considerations for vetting the underlying RPA software vendors based upon late-breaking market developments
  • The impact of the convergence of RPA and AI (and other key automation tools)
  • Key contract pricing metrics so you are prepared for deal negotiations
  • Managing the implications on your existing outsourcing relationships

About the event

SIG Global Executive Summits are 4-day events that are packed with the latest best practices, cost-cutting strategies, innovative processes and risk-mitigation approaches. Through CPO roundtables, keynote sessions, workshops, breakout sessions and networking events, you’ll hear from industry thought leaders, discover the latest innovative trends and have the opportunity to network with like-minded professionals facing similar challenges.

When

October 15-18, 2018

Where

Rancho Mirage, California
Omni Ranch Las Palmas Resort & Spa

Speakers

Michel Janssen, Chief Research Guru, Everest Group

Shirley Hung, Vice President, Research

Learn more and register to attend

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