Arbitrage Sustainability: the Future Looks Bright for Many Locations | Market Insights™
Arbitrage sustainability for GICs varies by location and function.
Arbitrage sustainability for GICs varies by location and function.
Global services operating costs: Focus on Central & Eastern Europe
Most GICs (shared services centers) provide knowledge process / analytics cost savings of 25-70% above source markets.
Most GICs (shared services centers) provide base skills IT-ADM cost savings of 30-70% above source markets.
Most GICs (shared services centers) provide transactional business process (BP) cost savings of 30-80% above source markets.
Even excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions
85% of the all GIC FTEs are located in only 6 countries: 55% located in India; 30% spread among Philippines, Poland, China, Malaysia, and Costa Rica
Annual ITO operating cost per FTE varies by more than 4x across regions
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