GICs Deliver Business Process Savings of 30-80% | Market Insights™
Most GICs (shared services centers) provide transactional business process (BP) cost savings of 30-80% above source markets.
Most GICs (shared services centers) provide transactional business process (BP) cost savings of 30-80% above source markets.
Even excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions
Annual ITO operating cost per FTE varies by more than 4x across regions
Mexico’s IT/BPO employment has grown at a steady 4% over the past several years, and is expected to continue at that pace for the next several years. This increase will be driven in part by domestic demand from small and medium-sized businesses.
Mexico is the world’s fourth largest IT/BPO exporter after India, Philippines, and Canada, with IT/BPO export services growing at ~15% CAGR from 2009-12. The domestic IT/BPO market is also strong, growing at ~10% CAGR over the same time period.
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