India Remains Most Popular MPHRO Location, Though Others Are Being Leveraged | Market Insights™
September 5, 2014
India remains the most popular MPHRO location, but providers are increasingly leveraging other locations
India remains the most popular MPHRO location, but providers are increasingly leveraging other locations
Emerging markets exhibit increasing demand for outsourcing in insurance, oil & gas, and manufacturing
Latin America has increased its share of new delivery centers in the last year, mostly at the expense of the CEE region
ITO Services Arbitrage Sustainability in Chile: at current rates, Chile’s labor arbitrage advantage can be maintained for 6-8 years
Emerging CCO Trends: new geographies, SMAC solutions, customer experience labs, multi-channel solutions, industry-specificity
Applications outsourcing (AO) service delivery locations are expanding around the world, but Asia remains the most cost-effective option
EMEA remained the geography with the most transactions, while North America witnessed the highest growth in 2013
New demands are driving changes in location maturity for life sciences ITO, but India remains the preferred delivery location
While North America remains the principal geography for healthcare ITO deals, other regions show a steady rise
Comparative operating cost per FTE of Peru versus Tier-2 UK and U.S. cities
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