Global Services Market Share: A Changing Landscape | Market Insights™
August 31, 2017
While the APAC region remains dominant, other regions are growing on the back of digitalization, risk diversification, increasing regulation
While the APAC region remains dominant, other regions are growing on the back of digitalization, risk diversification, increasing regulation
While North America-based service providers continue to dominate the list, the region’s overall share has declined versus 2014, while APAC’s share has grown
The MPHRO market picks up pace … moderately
Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions have grown
Asia Pacific continues to lead in global new delivery center set-ups
India and the Philippines hold the lion’s share of the global services market
Asia Pacific holds the dominant global services market share, but it is declining; Nearshore Europe and Latin America / Caribbean continue to grow
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