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Asia remains the most cost effective destination for application outsourcing services; however, currency depreciation has effectively lowered the cost of delivery from Central Eastern Europe and Latin America
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Deal volumes grew by 45% in from 2014 to 2015 as organizations outsourced work to help reduce costs. However, deal sizes declined as buyers sought to avoid service provider lock-in and reduce development time for new initiatives.
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High retention is based on strong brand positioning, work environment, and compensation policies
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ADM is the most common IT function delivered through Global In-house Centers (GICs), but its share has been declining in recent years
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The digital adoption journey
Annual operating cost for IT-ADM services varies significantly among locations in nearshore Europe
“Good” attrition is the range of attrition that provides net financial benefit for the operation
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Location maturity: breadth & depth of services offered; arbitrage: fully-loaded cost per FTE; potential: availability and quality of talent, and risk pool
Arbitrage is generally sustainable for most locations and functions, but timing varies
Romania’s ADM and non-voice business process FTEs are 60-75% less costly than tier-2 U.S. and UK cities’ workers
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