Digital Retail Pinnacle Enterprises™ Differentiators | Market Insights™
May 3, 2018
Digital Pinnacle Enterprises™ – the best digitally performing retail organizations – differentiate from the rest in four key areas
Digital Pinnacle Enterprises™ – the best digitally performing retail organizations – differentiate from the rest in four key areas
Enterprise digital initiatives transitioning from pilot to program: 57% of the enterprises’ demand is firmly around digital technologies in the next 12-18 months. Most enterprises now perceive digital to be indispensable for the firm’s long-term growth and are trying to position themselves as “digital-first” enterprises
IoT Innovators and Integrators look to accelerate business growth and drive top line impact
Adoption of next-generation IoT use cases by industry
Adoption of next-generation technologies + IoT = transformational impact
Key IoT adoption challenges run from data security to industry regulations, and everything in between
IoT gaining traction, both in adoption and skill development
Although offshoring is the predominant delivery model among L&P insurance BPO active contracts, the degree of offshoring within the L&P segment varies by process
Although technologies such as AI, blockchain, and IoT can assist insurers in digital transformation, legacy back-end can be a barrier to the realization of its full potential
Key Factors
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