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GICs hire the majority of their talent from service providers; however, they lose the majority of their talent to other GICs and domestic companies
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Key global services location opportunities for 2016
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Although India remained the front-runner in offshore activity among leading service providers and company Global In-House Centers (GICs), Romania, the Republic of Ireland, and Singapore experienced a significant increase in delivery center setups
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Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
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MAP Matrix™ – Contact Center (English)
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Everest Group MAP Matrix™ | IT-ADM
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India and the Philippines lead global services market share
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New center set-up activity is highly concentrated in APAC, less concentrated in Nearshore Europe and highly dispersed in LAC and MEA
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Global services market heatmap
Service providers seek to optimize delivery mix by exploring new locations while also developing onshore capabilities
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