Click image to enlarge
GICs hire the majority of their talent from service providers; however, they lose the majority of their talent to other GICs and domestic companies
Click image to enlarge
Key global services location opportunities for 2016
Click image to enlarge
Although India remained the front-runner in offshore activity among leading service providers and company Global In-House Centers (GICs), Romania, the Republic of Ireland, and Singapore experienced a significant increase in delivery center setups
Click on image to enlarge
Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
Click image to enlarge
MAP Matrix™ – Contact Center (English)
Click the image to enlarge
Everest Group MAP Matrix™ | IT-ADM
Click image to enlarge
India and the Philippines lead global services market share
Click image to enlarge
New center set-up activity is highly concentrated in APAC, less concentrated in Nearshore Europe and highly dispersed in LAC and MEA
Click image to enlarge
Global services market heatmap
Service providers seek to optimize delivery mix by exploring new locations while also developing onshore capabilities
© 2011-2020 Everest Global, Inc.
