Key Global Services Location Opportunities for 2016 | Market Insights™
March 9, 2016
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Key global services location opportunities for 2016
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Key global services location opportunities for 2016
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Although India remained the front-runner in offshore activity among leading service providers and company Global In-House Centers (GICs), Romania, the Republic of Ireland, and Singapore experienced a significant increase in delivery center setups
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Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
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MAP Matrix™ – Contact Center (English)
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Everest Group MAP Matrix™ | IT-ADM
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India and the Philippines lead global services market share
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New center set-up activity is highly concentrated in APAC, less concentrated in Nearshore Europe and highly dispersed in LAC and MEA
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Global services market heatmap
Service providers seek to optimize delivery mix by exploring new locations while also developing onshore capabilities
Nearshore benefits continue to attract GICs as Europe overtook Asia for the first time in new center set-ups, with approximately a third of all GIC activity
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