Tag: Everest Group News

Investors Expect Infosys to Unveil Capital Allocation Strategy | In the News

Peter Bendor-Samuel, CEO of US-based Everest Research, said Infosys is under pressure to conduct a significant share buyback due to slowing growth. However, even a significant share buyback would probably only drive modest EPS (earnings per share) accretion, he said.

“What a big share buyback will do is limit the investment available to drive the already flagging rotation to digital strategy. All of Infosys’ future organic growth is dependent on them succeeding in this rotation and head winds due to lack of ability to invest or acquire digital firms will raise concerns with the long term shareholders about Infosys ability to lead in the new digital area,” he said.

Read more at the Times of India

Acquisition Signals Increasing Role of AI in Outsourcing | In the News

Genpact first began partnering with Rage Frameworks to harness its AI capabilities. Rage Frameworks’ technologies “are immediately applicable to Genpact’s existing client base,” says Peter Bendor-Samuel, CEO of outsourcing research firm Everest Group. “Leveraging Rage’s AI platform, Genpact hopes to provide real-time insights, simplify automation, and gain competitive advantages. Their theory is that their combined capabilities will help clients drive digital transformation at scale and accelerate clients’ digital journey.”

Read more at CIO online.

Questions to Ask before Choosing an Automation Partner | In the News

There are a number of considerations for IT and business leaders when deciding which providers to work within the area of automation-enabled transformation. “As customers consider their own adoption of digital business models they need to consider how they are going to accomplish the significant business model change that these new service models require,” says Peter Bendor-Samuel, CEO of outsourcing research firm Everest Research. “These changes are far bigger and deeper than those they faced when they adopted labor arbitrage [engagements],” says Bendor-Samuel.

Read more at CIO online.

Technology Investments, Onshoring on the Rise in Contact Center Outsourcing, Everest Group Finds | In the News

Technology is the leading investment theme in the contact center outsourcing (CCO) industry, followed by scale. Enabler technologies accounted for about three-fourths of the reported investments in 2014-2015, with analytics, automation, and multichannel tools being the major areas of investments, according to new research from Everest Group, a consulting and research firm.

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