There are a number of considerations for IT and business leaders when deciding which providers to work within the area of automation-enabled transformation. “As customers consider their own adoption of digital business models they need to consider how they are going to accomplish the significant business model change that these new service models require,” says Peter Bendor-Samuel, CEO of outsourcing research firm Everest Research. “These changes are far bigger and deeper than those they faced when they adopted labor arbitrage [engagements],” says Bendor-Samuel.
