L&P Insurance BPO Process Adoption | Market Insights™
October 23, 2015
Adoption of simple process is declining with the rise of automation, while judgment-intensive process adoption is on the rise
Adoption of simple process is declining with the rise of automation, while judgment-intensive process adoption is on the rise
Robotic Process Automation (RPA) is gaining speed in insurance BPO
Adoption of analytics in insurance BPO is up over 80% in recent years
RPA can yield incremental cost reduction from 15% for offshore operations to as high as 45% for onshore operations
While insurance BPO adoption patterns remained largely unchanged, share of ACV of signed contracts increased significantly for small buyers in 2014
Capital markets BPO solution adoption by business line: investment banking, custody and fund administration, asset management, brokerage
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Four key factors affecting capital markets BPO: regulatory environment, risk management, adoption of analytics, legacy systems
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Regulatory changes around the globe are driving high growth in capital markets BPO
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North American industry clusters display distinct preferences in digital focus: efficiency or growth
Capital markets ITO buyers trends and implications for service providers
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